Building a pro volunteer habitat

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Talk delivered to the Northwest Oregon Volunteers Administrators Association (NOVAA)

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  • Building a pro volunteer habitat

    1. 1. Building a pro-volunteer habitat Margie Bradley Abigail Elder Jennifer Johnson
    2. 2. Volunteer Ecosystem Who is at the top of the food chain?
    3. 3. Who does your boss answer to?
    4. 4. Share an experience you’ve had as a volunteer. What did you get from that experience? How did the organization help (or hinder) you meet that intellectual/emotional need?
    5. 5. • Expensive • Time-consuming • High turnover • Take up space • Unskilled • Undependable • Security risk • “Free labor” • Fear of dependency • Fear of unions Volunteers as Free Labor
    6. 6. • Engagement • Grow skills • Socialize • Meet new people • Try something new • Be recognized • Give to a worthy cause • Fulfill a requirement • Valued customers • Part of our mission Volunteers as People We serve
    7. 7. Tualatin Public Library
    8. 8. Tualatin Culture Change Expectations of staff for how we serve volunteers Betty Stallings Training Grant- funded; year-long training
    9. 9. MANAGE UP! • You are the experts! • Ask for what you need! • Be specific! • Show me the possibilities! • Manage me and the rest of the staff!
    10. 10. Kid President Pep Talk
    11. 11. Change & The Brain The Elephant has the strength to move The Rider attempts to direct the action
    12. 12. Good: Long-term planning, direction Bad: Indecisive, limited power
    13. 13. Good: Energy, drive, instinct, motivation Bad: lazy, skittish, short-sighted
    14. 14. People problems may really be situation problems
    15. 15. Laziness may be exhaustion
    16. 16. Direct the Rider
    17. 17. Keep it simple
    18. 18. Resistance may be lack of clarity
    19. 19. Follow the bright spots What’s working well?
    20. 20. Script the critical moves
    21. 21. What are some small moves that you could ask of staff? What are some small moves that you could ask of your boss?
    22. 22. Tualatin’s Small Moves • Smile and greet volunteers • Wear your nametag • Ask someone what they did the last time they volunteered.
    23. 23. Point to the destination
    24. 24. Motivate the Elephant
    25. 25. Find the Feeling Punishment loses its sting; help me feel good about my role in serving volunteers
    26. 26. Find the Feeling Help me to know volunteers as individuals
    27. 27. Shrink the Change Tualatin: Don’t need to be best friends with volunteers. Ask volunteers about their pets. Ask them about the weather.
    28. 28. Grow people
    29. 29. Link identity to serving volunteers
    30. 30. Shape the Path
    31. 31. How can you make the RIGHT thing the EASIEST thing?
    32. 32. Tweak the Environment Margie brought tours to me, rather than relying on me to initiate greetings.
    33. 33. Build Habits Daily Stand-up Meetings
    34. 34. Rally the Herd: Behavior is contagious We are off to a great start! Let’s build on that success!
    35. 35. Pro-Volunteer Habitat MANAGE UP! Shape the Path Motivate the Elephant Direct the Rider

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