Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
1
Volunteering Systems and
Processes Programme
Version 3.0
2
Two things…
The 2020 ambition:
Volunteers in every aspect of our work
All staff confident and capable of working with vo...
3
40%
Systems
&
Processes
40%
Capability
&
Confidence
20%
New offers
Systems
&
Processes
Capability
&
Confidence
New offer...
4
Improvements needed now
• Poor organisation and management of volunteering is a blocker of
the VR KPI
• A review of curr...
5
The need to future proof
Volunteering of the future needs to offer greater
• choice
• flexibility
• ease of participatio...
6
Programme Principles
Interest
• The volunteer journey is at the heart of everything we do in terms
of people, processes ...
7Volunteering Systems and Processes Programme
Programme Board
Programme Manager
Mike Elliott
Processes
Workstream
Mark Cro...
8
Understand
your needs
Design
Offer
Market
Offer
Select Induct ManageUnderstand your
audience
Broaden
Support
Exit
Planni...
9
Planning Recruitment Manage Broaden Support
Understand
your needs
Design
Offer
Market
Offer
Select Induct ManageUndersta...
10Volunteering Systems and Processes Programme
MyVolunteering as a Portal
System to hold volunteer
data
Volunteer recruitm...
11
Where will volunteers be able to access
the system?
Interest
Volunteering Systems and Processes Programme
The system wi...
12
When will it be available? Interest
Volunteering Systems and Processes Programme
The Executive Team have decided that t...
Upcoming SlideShare
Loading in …5
×

Volunteering Systems and Processes (main presentation) @ Convestival 2013

345 views

Published on

Published in: Technology, Business
  • Be the first to comment

  • Be the first to like this

Volunteering Systems and Processes (main presentation) @ Convestival 2013

  1. 1. 1 Volunteering Systems and Processes Programme Version 3.0
  2. 2. 2 Two things… The 2020 ambition: Volunteers in every aspect of our work All staff confident and capable of working with volunteers The 2013 KPI target: 67% volunteers strongly recommend volunteering with the National Trust (2014 – 70%) Our Volunteering Vision Volunteering Systems and Processes Programme
  3. 3. 3 40% Systems & Processes 40% Capability & Confidence 20% New offers Systems & Processes Capability & Confidence New offers Systems & Processes Capability & Confidence New Offers Years 1 - 3 Years 4 - 6 Years 7 - 9 Volunteering Systems and Processes Programme
  4. 4. 4 Improvements needed now • Poor organisation and management of volunteering is a blocker of the VR KPI • A review of current management processes reveals they are informal and inconsistent and lack definition and execution • As a result staff are forced to waste time and volunteer effort is not efficiently managed. For example, we don’t quickly and efficiently manage an expression of interest into a meaningful contribution • Inconsistent processes also lead to risks in relation to health & safety, data protection, duty of care and reputation Introduction to the Programme Volunteering Systems and Processes Programme
  5. 5. 5 The need to future proof Volunteering of the future needs to offer greater • choice • flexibility • ease of participation • fulfilment and enjoyment • diversity • recognition Our systems and processes must help us manage these new kinds of volunteering, as well as the volunteering we offer now Introduction to the Programme Volunteering Systems and Processes Programme
  6. 6. 6 Programme Principles Interest • The volunteer journey is at the heart of everything we do in terms of people, processes and technology • The journey should be tiered in complexity to fit the needs of volunteers and volunteer managers at any given property • The definition and implementation of the programme will be collaborative and inclusive • The Trust is diverse and therefore the programme will avoid delivering processes and technology aimed at “one size fits all” • Technology development will be broken down into component parts so that “burning issues” can be prioritised and delivered in agile manageable phases Volunteering Systems and Processes Programme
  7. 7. 7Volunteering Systems and Processes Programme Programme Board Programme Manager Mike Elliott Processes Workstream Mark Crosby National Volunteering and Community Involvement Manager Technology Workstream Denise Tait IT Project Manager Implementation Workstream Mike Elliott Programme Manager Consultation Group Programme Governance
  8. 8. 8 Understand your needs Design Offer Market Offer Select Induct ManageUnderstand your audience Broaden Support Exit Planning Recruitment Manage Broaden Support Volunteering Systems and Processes Programme The Volunteer Journey
  9. 9. 9 Planning Recruitment Manage Broaden Support Understand your needs Design Offer Market Offer Select Induct ManageUnderstand your audience Broaden Support Exit Volunteering Systems and Processes Programme Four priorities System to hold volunteer data Volunteer recruitment system Automated expenses for volunteers System to support the scheduling of volunteers
  10. 10. 10Volunteering Systems and Processes Programme MyVolunteering as a Portal System to hold volunteer data Volunteer recruitment system Automated expenses for volunteers System to support the scheduling of volunteers
  11. 11. 11 Where will volunteers be able to access the system? Interest Volunteering Systems and Processes Programme The system will be web based and accessible from home, property or office on any web enabled device including mobiles and tablets
  12. 12. 12 When will it be available? Interest Volunteering Systems and Processes Programme The Executive Team have decided that the new system will be a mandatory roll out during 2014. Each region will develop a plan for when individual properties will come ‘online’. The current top level programme is detailed below - Summer 2013 – System development and pilot planning / prep Autumn 2013 – Planning for implementation at individual properties Winter 2013/4 – Pilot delivery (Nov 13 – Feb 14). Prep elsewhere Spring 2014 – Begin full system roll out at all properties Summer 2014 – Continue implementation Autumn 2014 – Continue implementation Winter 2014/5 – Evaluate and close down programme. Move to BAU

×