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eFolder BDR Rescue Program
© 2013 eFolder, Inc. All Right Reserved.1
Tech How-to: Using the eFolder BDR
Rescue Program with Zenith BDRs
Ted Hulsy
VP of Marketing
Tom Brown
Support Engineer
Agenda
• Introduction
• Overview: What is the BDR
Rescue Program?
• Deployment Scenario
• Technical Session
• Q&A
© 2013 e...
eFolder BDR Rescue Program
© 2013 eFolder, Inc. All Right Reserved.4
Legacy BDR Decision Tree
© 2013 eFolder, Inc. All Right Reserved.5
Zenith BDR
Do nothing
Forklift
upgrade
Buy time
Zenith,...
Configure Shadow Protect - 1
© 2013 eFolder, Inc. All Right Reserved.6
Configure Shadow Protect - 2
© 2013 eFolder, Inc. All Right Reserved.7
Configure Shadow Protect - 3
© 2013 eFolder, Inc. All Right Reserved.8
Configure Shadow Protect - 4
© 2013 eFolder, Inc. All Right Reserved.9
Configure Shadow Protect - 5
© 2013 eFolder, Inc. All Right Reserved.10
Configure Shadow Protect - 6
© 2013 eFolder, Inc. All Right Reserved.11
Configure Shadow Protect - 8
© 2013 eFolder, Inc. All Right Reserved.12
Configure Shadow Protect - 9
© 2013 eFolder, Inc. All Right Reserved.13
Configure Image Manager - 1
© 2013 eFolder, Inc. All Right Reserved.14
Configure Image Manager - 2
© 2013 eFolder, Inc. All Right Reserved.15
Configure Image Manager – 3
© 2013 eFolder, Inc. All Right Reserved.16
Configure Image Manager - 4
© 2013 eFolder, Inc. All Right Reserved.17
Completed Image Manager Configuration
© 2013 eFolder, Inc. All Right Reserved.18
DL, Install, and Conf eFolder Backup Mgr
© 2013 eFolder, Inc. All Right Reserved.19
DL, Install, and Conf eFolder Backup Mgr
© 2013 eFolder, Inc. All Right Reserved.20
DL, Install, and Conf eFolder Backup Mgr
© 2013 eFolder, Inc. All Right Reserved.21
DL, Install, and Conf eFolder Backup Mgr
© 2013 eFolder, Inc. All Right Reserved.22
DL, Install, and Conf eFolder Backup Mgr
© 2013 eFolder, Inc. All Right Reserved.23
DL, Install, and Conf eFolder Backup Mgr
© 2013 eFolder, Inc. All Right Reserved.24
DL, Install, and Conf eFolder Backup Mgr
© 2013 eFolder, Inc. All Right Reserved.25
DL, Install, and Conf eFolder Backup Mgr
© 2013 eFolder, Inc. All Right Reserved.26
DL, Install, and Conf eFolder Backup Mgr
© 2013 eFolder, Inc. All Right Reserved.27
DL, Install, and Conf eFolder Backup Mgr
© 2013 eFolder, Inc. All Right Reserved.28
DL, Install, and Conf eFolder Backup Mgr
© 2013 eFolder, Inc. All Right Reserved.29
DL, Install, and Conf eFolder Backup Mgr
© 2013 eFolder, Inc. All Right Reserved.30
DL, Install, and Conf eFolder Backup Mgr
© 2013 eFolder, Inc. All Right Reserved.31
DL, Install, and Conf eFolder Backup Mgr
© 2013 eFolder, Inc. All Right Reserved.32
Performing the Initial backup
© 2013 eFolder, Inc. All Right Reserved.33
• Backups can be started immediately over the
net...
Very Important Notices
© 2013 eFolder, Inc. All Right Reserved.34
• If you already have ShadowProtect backup image files b...
Monitoring Off-site Backups
© 2013 eFolder, Inc. All Right Reserved.35
• When eFolder off-site backups run, it will perfor...
Monitoring Off-site Backups
© 2013 eFolder, Inc. All Right Reserved.36
• The status of all of your backups can easily be m...
Conclusion and Questions
© 2013 eFolder, Inc. All Right Reserved.37
We will assist you any way that we can. Please submit
...
Partner Pricing
© 2013 eFolder, Inc. All Rights Reserved.38
Please call eFolder for partner wholesale
pricing details:
800...
Thank you, Q&A
Upcoming SlideShare
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eFolder Webinar: Tech How-to: Using the eFolder BDR Rescue Program with Zenith BDRs

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This technical webinar explores how to use legacy Zenith BDRs with the eFolder Cloud. Partners can utilize the safety of the eFolder Cloud, while planning the eventual upgrade of field deployed units. eFolder engineer Tom Brown provides detailed technical details on how to upgrade the Zenith units and point them to eFolder.

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  • NOTE: This assumes you have already added the Agent to BackupOpen Shadow Protect , First thing you want to do, assuming you already have connected to an Agent, is to Create a new destination. Click the Destinations Tab, then Add, In the Destination path, enter the destination of the directory on the BDR where you are going to be putting the backups, add the creds uses and hit OK
  • Next click the Backup Jobs Tab, then click Add and Next. If you have existing jobs, you should copy the data to an external drive to preserve it, and start a new job. You cannot change the schedule of the existing jobs to Continuous Incrementals, which is required by eFolder.
  • Select the Drive(s) you wish to backup and click Next
  • This step auto populates the path that you created earlier. Verify that it is correct and hit Next
  • This is where you set the schedule for the backups. Normally the backups are set to run an hour before and after the normal business hours, to catch people who work early or late.
  • First and most important, click Continuous Incrementals, then remove the check from Sun on the VSS Incremental Backups. Ensure all days are clicked in the Additional Incremental Backups section, then set your backup hours. NOTE: We recommend setting this to one hour before and one hour after normal business hours. Next determine how many backups you wish to run and put the number of minutes between them in the box below the hours. I.E. If you one 1 an hour, put in 60. Finally, ensure that Use VSS is checked and hit next.
  • This box allows you to set the Compression Method and if you want to password protect (encrypt) the image. It also lets you split the images into smaller sizes, but this is NOT recommended. Click Next, then click Finish
  • This screen shows your completed Job
  • At this point, you need to open Image Manager and change the Retention Policies, this is an EXTREMELY IMPORTANT step.
  • After you start ImageManager, click the File Menu -> Connect to Server. Server is localhost and leave the Password Blank, click Connect
  • For each path in the list click the entry to highlight it, then click the Edit Button.
  • VERY IMPORTANT: Set the time of day to begin to 12:05:00 AM Set the Minutes between Collapse to 1440 (24x60) Set the minimum number of days to keep Incrementals to 7 Set the minimum number of days to keep “-cd” files to at least 35 days Make sure that you enable the “Keep redundant collapse files” option (check it)
  • Your ImageManager configuration should now look like this:
  • Login to theeFolder Web Portal @ efolder.net
  • Under Accounts, click on Create Account, New Customer and Select your Brand (if applicable). Fill out the Contact information and then go to the Account Information section
  • In the section, under Service Plan, you have to select BDR Rescue Program Only. Finish filling out the rest of the fields, including User Name, Password, etc. If you wish to have use a temporary password and change it after the first logon, then check the Must Change pwd: box. Click Create Account
  • Next you want to click on Support -> Download Software, chose the platform (mostly going to be the first option).
  • Scroll down and click that you Agree to the terms - I agree to comply with all U.S. and international laws (including the obtaining of any required import license or authorization), and I understand and agree that eFolder Inc. is not responsible for my failure to comply with any such law. Then click DownloadTIP: If you have your own Brand of the software, download your own brand instead of the Generic
  • Start the installation of the software, clicking next until you get to the destination location, here you want to use D:\OnlineBackup. Finish clicking through the installation and click finish.
  • The Online Backup Manager opens to the My Account page, enter your eFolder account credentials you crated above, then create the Pass Phrase and your security questions.
  • On the Options page, click on the Versioning Tab, change the Number of days to keep Historical versions to 7. Also change the Destroy Delete Files to Check Daily,
  • On the Backup Tab, set the “Full path to sbrun.exe” Setting (e.g., look in C:\Program Files (x86)\Zenith\Zenith Infotech. Also set the “Full path to ImageManager” setting to the directory containing the ImageManager Program (e.g., C:\Program Files (x86)\Zenith\ImageManager).
  • On the Notifications and Bandwidth tabs, adjust parameters as desired.
  • On the Advanced tab, enable the “Automatically Install Updates” and Treat minor Versions as Major Versions, then click SAVE. NOTE: you may get a popup saying that your retention settings have changed and if you continue, your old data will be destroyed. Click yes, this is a new setup.
  • Click on the Folders Page, add the Path that contains the ShadowProtect backups (e.g. D:\Backups), click Save
  • Right click on the added Folder and click Edit Policy. In the Policy drop down, Select Backup ShadowProtect Images and click Save
  • On the Schedule page, choose a daily backup schedule at 1:00am or later (must run after the ImageManager performs consolidation).Click on Wake the computer to backup your data (incase you have sleep or some kind of power saving turned on)Click Save
  • Transcript of "eFolder Webinar: Tech How-to: Using the eFolder BDR Rescue Program with Zenith BDRs"

    1. 1. eFolder BDR Rescue Program © 2013 eFolder, Inc. All Right Reserved.1
    2. 2. Tech How-to: Using the eFolder BDR Rescue Program with Zenith BDRs Ted Hulsy VP of Marketing Tom Brown Support Engineer
    3. 3. Agenda • Introduction • Overview: What is the BDR Rescue Program? • Deployment Scenario • Technical Session • Q&A © 2013 eFolder, Inc. All Right Reserved.3
    4. 4. eFolder BDR Rescue Program © 2013 eFolder, Inc. All Right Reserved.4
    5. 5. Legacy BDR Decision Tree © 2013 eFolder, Inc. All Right Reserved.5 Zenith BDR Do nothing Forklift upgrade Buy time Zenith, plus eFolder BDR Rescue Repurpose hardware New, eFolder BDR New, eFolder BDR eFolder Cloud for ShadowProtect Today’s demo
    6. 6. Configure Shadow Protect - 1 © 2013 eFolder, Inc. All Right Reserved.6
    7. 7. Configure Shadow Protect - 2 © 2013 eFolder, Inc. All Right Reserved.7
    8. 8. Configure Shadow Protect - 3 © 2013 eFolder, Inc. All Right Reserved.8
    9. 9. Configure Shadow Protect - 4 © 2013 eFolder, Inc. All Right Reserved.9
    10. 10. Configure Shadow Protect - 5 © 2013 eFolder, Inc. All Right Reserved.10
    11. 11. Configure Shadow Protect - 6 © 2013 eFolder, Inc. All Right Reserved.11
    12. 12. Configure Shadow Protect - 8 © 2013 eFolder, Inc. All Right Reserved.12
    13. 13. Configure Shadow Protect - 9 © 2013 eFolder, Inc. All Right Reserved.13
    14. 14. Configure Image Manager - 1 © 2013 eFolder, Inc. All Right Reserved.14
    15. 15. Configure Image Manager - 2 © 2013 eFolder, Inc. All Right Reserved.15
    16. 16. Configure Image Manager – 3 © 2013 eFolder, Inc. All Right Reserved.16
    17. 17. Configure Image Manager - 4 © 2013 eFolder, Inc. All Right Reserved.17
    18. 18. Completed Image Manager Configuration © 2013 eFolder, Inc. All Right Reserved.18
    19. 19. DL, Install, and Conf eFolder Backup Mgr © 2013 eFolder, Inc. All Right Reserved.19
    20. 20. DL, Install, and Conf eFolder Backup Mgr © 2013 eFolder, Inc. All Right Reserved.20
    21. 21. DL, Install, and Conf eFolder Backup Mgr © 2013 eFolder, Inc. All Right Reserved.21
    22. 22. DL, Install, and Conf eFolder Backup Mgr © 2013 eFolder, Inc. All Right Reserved.22
    23. 23. DL, Install, and Conf eFolder Backup Mgr © 2013 eFolder, Inc. All Right Reserved.23
    24. 24. DL, Install, and Conf eFolder Backup Mgr © 2013 eFolder, Inc. All Right Reserved.24
    25. 25. DL, Install, and Conf eFolder Backup Mgr © 2013 eFolder, Inc. All Right Reserved.25
    26. 26. DL, Install, and Conf eFolder Backup Mgr © 2013 eFolder, Inc. All Right Reserved.26
    27. 27. DL, Install, and Conf eFolder Backup Mgr © 2013 eFolder, Inc. All Right Reserved.27
    28. 28. DL, Install, and Conf eFolder Backup Mgr © 2013 eFolder, Inc. All Right Reserved.28
    29. 29. DL, Install, and Conf eFolder Backup Mgr © 2013 eFolder, Inc. All Right Reserved.29
    30. 30. DL, Install, and Conf eFolder Backup Mgr © 2013 eFolder, Inc. All Right Reserved.30
    31. 31. DL, Install, and Conf eFolder Backup Mgr © 2013 eFolder, Inc. All Right Reserved.31
    32. 32. DL, Install, and Conf eFolder Backup Mgr © 2013 eFolder, Inc. All Right Reserved.32
    33. 33. Performing the Initial backup © 2013 eFolder, Inc. All Right Reserved.33 • Backups can be started immediately over the network on the System Status page. • Or follow our KB article to perform a USB preload: • https://secure.efoldering.com/support/index.php?/efo lder/Knowledgebase/Article/View/181/0/how-do-i- create-an-initial-preload-backup-for-remote-backups • Packages must be shipped by Fedex or UPS only (inquire for international shipping) • Please remember to ask us each time for the shipping address, to include a prepaid return shipping label, and to send the tracking number to support@efolder.net
    34. 34. Very Important Notices © 2013 eFolder, Inc. All Right Reserved.34 • If you already have ShadowProtect backup image files before changing the ImageManager retention policies, it will take 21 days before the chain of incrementals is complete in our data center. If you are worried about data loss during this period of time, manually use the Visualize button on the Folders page in the backup manager to include all of the -cw.spi files after the last month backup (-cm.spi files). This only has to be done once. • If the BDR has already been in production for over a year, we highly recommend moving the existing backup images (or deleting them) and starting over fresh with a new base image. Long backup chains longer than 3 years can cause problems. This is a good opportunity to start over.
    35. 35. Monitoring Off-site Backups © 2013 eFolder, Inc. All Right Reserved.35 • When eFolder off-site backups run, it will perform several integrity checks, including: • Making sure that there is a recent ShadowProtect backup (for each .spf image that it finds in the backup set) • Making sure that consolidation is occurring properly and there is a recent consolidated image • Making sure that backup chains are complete • If any of the above checks fail, an error will be injected into the offsite backup log, and any error notification rules you have setup will be followed.
    36. 36. Monitoring Off-site Backups © 2013 eFolder, Inc. All Right Reserved.36 • The status of all of your backups can easily be monitored by using the “Dash Panel” web portal report. • The My Partnership -> Notifications section of the web portal should be used to setup notification rules for warnings and errors (e.g., send an email, open a ConnectWise ticket, etc.). • Tip: This feature is only available if you have completed your partner signup branding process. • The online backup software by default will also try to send a notification email on a failed backup to the email address for the contact record associated with the eFolder account. You may need to configure SMTP server settings on the Notification tab of the Options page in the backup manager for this to work. We recommend instead that you use the “My Partnership -> Notifications” web portal feature instead.
    37. 37. Conclusion and Questions © 2013 eFolder, Inc. All Right Reserved.37 We will assist you any way that we can. Please submit questions to support@efolder.net, call us at 800-352- 0248, or browse our knowledge base at
    38. 38. Partner Pricing © 2013 eFolder, Inc. All Rights Reserved.38 Please call eFolder for partner wholesale pricing details: 800-352-0248 www.efolder.net/join
    39. 39. Thank you, Q&A
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