This document discusses key features that managed service providers (MSPs) should look for in a cloud file sync solution. It outlines 7 top features: 1) meeting the needs of mobile and BYOD users, 2) including business-class features like authentication and permissions, 3) providing security and control through encryption and remote wiping, 4) supporting regulatory compliance, 5) enabling multi-tenant management and monitoring, 6) offering a brandable user experience, and 7) utilizing a recurring revenue model with attractive margins. The document also discusses how the solution can integrate with ConnectWise to automate service tickets, reporting, and billing.

1. Top Seven Features MSPs
Should Look for
in a Cloud File Sync Solution

2. US is the most
expensive data
breach total
average per
company
$5.4 million
81%
Employees
use at least
one
personally
owned
electronic
device
59%
Employees
use a mobile
device to run
line of business
applications
90% 1/2
Have
disabled
auto lock
for
tablets
Organizations
are fully
aware of
devices
accessing
their
networks
Companies
have
experienced
a data
breach due
to insecure
devices
34%
Store work
email
passwords and
if lost only half
would reset
their work-
related
passwords
<10%
Level Setting Mobility and Security Trends

3. On average
US Comprised
records
28,765
US Is the
most
expensive
data leaks cost
per record
$199
US is the most
expensive data
leaks total
average per
company
$5.4 million
Level Setting Mobility and Security Trends

4. 37% 35% 29%Malicious
Criminal
Attach
Human
Factor
System
Glitch
Root Causes of Data Leaks

5. 50%
40%
The Thing About Data It Has a Long Shelf Life
Employees who lost their jobs in
the last 12 months kept
confidential corporate data
Plan to use this data in their
new jobs

6. employees say their organization does not take steps to ensure employees do not use confidential competitive
information from third-parties
employees say it is acceptable to transfer work documents to personal computers, tablets, smartphones or
online file sharing applications. The majority never delete the data they've moved because they do not see
any harm in keeping it.
employees do not believe it is a crime to use a competitor's trade secret information; this mistaken belief
puts their current employers at risk as unwitting recipients of stolen IP
think it is acceptable to take corporate data because their company does not strictly enforce policie
employees say their manager views data protection as a business priorities
68%
62%
56%
38%
51%
Risk Assessment: Data Leaks and Mobility

7. Employees use a work
computer for personal
use everyday
Employees access
personal email from
business computers
Employees use a
work computer for
personal use at least
sometimes
Data Loss: Things You Haven’t Thought About

8. Public Cloud
Corporate Data
Traditional
File
Servers
Managed
File
Transfer
Enterprise
Content
Management
Email
Data leaks, no visibility, and no IT control

9. …without compromising security and control.
With
Anyone
Work
Anywhere
Across
Any
Device
With
Any
Content

10. 1. Meet the Needs of Mobile and BYOD Users
IDC predicts, by 2015, the world's mobile
worker population will reach 1.3 billion,
representing 37.2% of the total
workforce.

11. 2. Business-class Features
AD/LDAP authentication Fine-grained client, group,
and user permissions

12. 2. Business-class Features
Rich file sharing and collaboration options

13. 3. Security and Control
Encryption when
data is in transit
and “at rest” in
the cloud
Remote wipe for lost devices
or employee departures

14. 4. Support Regulatory Compliance
HIPPA
GLBA
SOX
Business
Associate
Agreements

15. 5. Multi-tenant Management and Monitoring
Partner
Client 1
User 1
User 2
User 3
Client 2
User 1
User 2
User 3
Client 3
User 1
User 2
User 3

16. 6. Brandable Web Portal and Client Experience
The Web Portal
Client Software
Sample Email

17. 7. Recurring Revenue Model, with
Attractive Gross Margins
Wholesale cost
$8
Wholesale
Cost
Un-Managed
business-class, Cloud
File Sync
$15
Wholesale
Cost
Managed, Business-
Class, Cloud File Sync
$25
Partner
Margin
Wholesale
Cost
Partner
Margin

19. Checklist:
Business-class
•File sync with anytime, anywhere, and any device access
•Share files and collaborate via email, URLs, team shares, and network mapped
drives
•Control access with user and group permissions and AD integration
Secure
•Complete data encryption in transit and at rest
•Sync to a petabyte-scale and proven storage cloud
•Fully HIPAA compliant, with business associate agreements
Channel-ready
•Multi-tenant management and monitoring, with PSA integration
•Brandable web portal
•Recurring revenue model, with attractive gross margin opportunities

21. Integration Features
Automatic Creation of Service Tickets
• Failed backups
• Disk usage notifications
• No backup notifications
Population of Back Up Statistics in ConnectWise
Management Summary Report
Automated Billing
• Online backup (total GB)
• Local backup (number of servers, number of non-servers)
• Email archiving (mailbox count)
• DoubleCheck email filtering (mailbox count)

22. Service Ticket
• Configure events in eFolder
that will create service
tickets in ConnectWise
• Decide the type and
severity of events which will
send you a notification

23. Management Summary Report Synchronization
Configure eFolder to
synchronize back up
statistics with the
ConnectWise
Management Summary
Report

24. Billing eFolder Services on ConnectWise
Agreements
Once you set up your
Agreement Addition in
ConnectWise for
eFolder products and
services the Total
Quantity will be
updated each month

25. Interested in eFolder?
www.eFolder.net
Interested in ConnectWise?
www.ConnectWise.com