1. DUANE BUZIAK
12201 King Cotton Court (804)212-8663
Midlothian, Virginia 23112 duanebuziak@gmail.com
BUSINESS MANAGER / BUSINESS CONSULTANT
Energetic, organized, results-oriented manager with diverse and broad experience in banking
management, small business development, underwriting, retail operations and sales. Skilled at
negotiating, developing and executing business initiatives that drive customer growth and deliver on
operational objectives. Highly effective team leader with proven ability to develop relationships with
clients built on a high level of trust, ethics, and confidence. Ability to speak conversational Spanish.
• New business acquisition • Loan processor, documentation specialist
• Business to business consulting • Ensure regulatory compliance
• Retail operation and management • Small business risk analysis
SELECTED ACHIEVEMENTS
• Orchestrated BCCR internal audit procedures Bank of America.
• Effective implementation of targeted market segmentation
• Increased productivity to double quota; instilled tools for better recognition
• Streamlined procedures to raise efficiency, eliminate overhead expenses
• Promoted to Assistant Vice President in two of the largest commercial banks in United States
• Retained all key personnel; leveraged metrics to consistently exceed retention rate.
• 700% business sales SPPY over March 2006; niche marketing, cross-selling specialist
• Consecutive perfect mystery shops-lobby leadership. Top score in Central VA.
• Ranked #4 in Central VA client satisfaction, #1 in business lending 4th Qtr 2008 at BB&T
• Empowering / educating employees to improve delegation, increase advancement
• Mastered social media, online recognition and penetration through internet medium expertise
• Nominated to Advisory Board in business to business power team
PROFESSIONAL EXPERIENCE
HEARTLAND PAYMENT SYSTEMS, MIDLOTHIAN, VA July 2009 - present
RELATIONSHIP MANAGER
• Business to business sales; new business acquisition through referral network, cold calling
• Specializing in small business development, initiating proposals, outbound demand generation
• System invoice, matrices, conversion, hardware / software integration. ACH and RDC
• Risk analysis and assessment; diversification of portfolio; negotiate margin; full disclosure
• Advocate for small business; residuals to ensure vested interest in success of owner
BB&T, RICHMOND, VA June 2008-July 2009
FINANCIAL CENTER LEAD II/AVP
• Certified credit analyst / loan officer and origination manager, underwriting, loan closing
• Specialized in small business development, outbound demand generation
• Profitability, expense allocation, budget forecasts and performance evaluations
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2. • Analyzed financial statement, title, deed; prepared documentation for higher level authorization
• Promoted to Officer / Assistant Vice President in just two months
BANK OF AMERICA, RICHMOND, VA April 2005 - June 2008
BANKING CENTER MANAGER II/AVP
• Certified loan officer mortgages / refinance / home equity, secured / unsecured
• Doubled sales quotas by enhancing awareness , developed marketing strategy
• Coaching associates to the highest standards creating several promotions
• Accountability for wires, new accounts, financial performance, cost effectiveness
• Managed Entire Operation to include all operational and audit procedures
PALOMA SYSTEMS, FAIRFAX, VA December 2004-April 2005
ENGINEER/ANALYST
• Implemented usage reporting on network design and layout utilizing Visio
• Provided engineering and networking support, monitor customer supplementation
• Coordinated with programmers to redesign Oracle tool for better implementation of data
systems, improve accounting systems, SQL
• Served as technical writer and project implementation specialist for Army DISA contract
MEDIA PLAY, HAMBURG, NY (out of business) July 2002-September 2004
SALES MANAGER- Multi Unit
• Managed top sales volume location in Northeast Region; sales manager of the year – 2004
• Designed and maintained sales trackers; implemented productivity optimization measures
• Outside sales calls and presentations to attract new clients and retain current ones
• Updated human resources manual to include revisions, regulatory requirements
• Scheduling, budgeting, payroll, purchasing, process development, hiring, terminations
EDUCATION
STATE UNIVERSITY OF NY COLLEGE AT BUFFALO
Bachelor of Science, Business, 1997
Graduated magna cum laude, Top 5 in Business
ADDITIONAL QUALIFICATIONS
• Licensed Life Health Fixed Annuities, VA (License # 744677)
• Notary Public Commonwealth of Virginia; Medallion Signature Guarantee
• Experienced with UNIX, home network set-up
• Proficient in Microsoft Office applications—PowerPoint, Excel, Word, Access, Quicken,
Exchange, Outlook, Project, Visio
• Loan Solutions, Laser Pro, Bank Pro, Client Central, Merlin, Insight, PRO, TAO Systems
• Bonded
COMMUNITY INVOLVEMENT AND CIVIC ORGANIZATIONS
• Ambassador for the Glen Allen Business Professionals Association
• Retail Merchants Assoc of Central VA
• Chesterfield Chamber, Hopewell Chamber, and Powhatan Chamber
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3. • Greater Jefferson Davis Civic Association
• PRO, SCAN, Richmond Referral Forum. LinkedIn B2B Power Teams
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