Personal Information
Organization / Workplace
London, United Kingdom United Kingdom
Occupation
Customer Experience Director
Industry
Technology / Software / Internet
Website
www.dancingmango.com
About
Marc is a passionate advocate of placing the customer at the heart of product development and championing lean and agile approaches for delivering new products to market at speed.
He has more than 15 years of experience in IT, user-centred design and customer experience with a focus on web strategy, programme definition and successful project delivery. He co-wrote the book "Agile Experience Design".
Tags
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customer
strategy
experience
lean
it
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customer experience
innovation
customer experience design
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cx agile experience design
web development
ux
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Presentations
(12)Likes
(33)Our approach to user centred design at cxpartners
cxpartners
•
13 years ago
Digital Strategy 101
Bud Caddell
•
10 years ago
IA Summit 2012: Mapping the Experience
Chris Risdon
•
12 years ago
Gamechangers - Innovations That Makes Life Better
Innovation Excellence
•
12 years ago
Visualizing the Agency of the Future
JESS3
•
12 years ago
Developers, you're designing experiences (and you didn't even know it)
P.J. Onori
•
12 years ago
Crap! It doesn't look quite right, or, how I learned to stop worrying and set my mobile web sites free
Lyza Gardner
•
12 years ago
Engagement Banking Strategy by Michael Degnan
Backbase
•
13 years ago
User Experience Trends in Banking
Backbase
•
12 years ago
Bank 2.0 - How to get ready for the new era of Engagement Banking
Backbase
•
12 years ago
Brett King Presents The Future of Banking
Backbase
•
12 years ago
Business Model Patterns at Lean Startup Machine
Stuart Eccles
•
12 years ago
Presentation Secrets
Alexei Kapterev
•
12 years ago
Why accountants don't run startups #sllconf by Steve Blank
Eric Ries
•
14 years ago
Customer Experience Design Talk Idris Mootee
Idris Mootee
•
16 years ago
Metrics Driven Design by Joshua Porter
Andrew Chen
•
13 years ago
The dark side of user-experience
robby remmerie
•
13 years ago
100+ Guerrilla Marketing examples
Total Identity
•
13 years ago
Creating Start-Up Success
Alexander Osterwalder
•
13 years ago
FollowFridays - The Limitations of Social Media
AdNerds
•
13 years ago
From Enterprise IA To Enterprise UX
jason hobbs
•
14 years ago
Part I Jan 2010 - Can airlines power ancillary revenue with digital media and better WiFi platforms?
Jonathan Alford
•
13 years ago
Everything You Need to Know about SEO
iProspect Canada
•
14 years ago
More, Better, Faster! Agile Design for Fun & Profit
Matt Balara
•
14 years ago
10 Most Common Misconceptions About User Experience Design
Whitney Hess
•
15 years ago
7 User Experience Lessons from the iPhone (Introducing UX)
Stephen Anderson
•
16 years ago
Designing The User Experience Curve 2.0
Andy Budd
•
15 years ago
Information Architecture in Real Life - Part I
Are Halland
•
17 years ago
Good PowerPoint Design - for business presenters
Alexander Osterwalder
•
15 years ago
Airlines 2.0: Using technology for innovative branding through the recession
SimpliFlying
•
15 years ago
Personal Information
Organization / Workplace
London, United Kingdom United Kingdom
Occupation
Customer Experience Director
Industry
Technology / Software / Internet
Website
www.dancingmango.com
About
Marc is a passionate advocate of placing the customer at the heart of product development and championing lean and agile approaches for delivering new products to market at speed.
He has more than 15 years of experience in IT, user-centred design and customer experience with a focus on web strategy, programme definition and successful project delivery. He co-wrote the book "Agile Experience Design".
Tags
agile
customer
strategy
experience
lean
it
web
banking
bank
lean startup
customer experience
innovation
customer experience design
requirements
framework
webdesign
web2.0
cx agile experience design
web development
ux
user experience
leanux
not for profit
customer development
charitable organization
charity
agility
design thinking
continuous delivery
participatory design
system thinking
agile management
service design
iphone
analysis
apple
mobile phones
drm
new media
news
paywall
monetisation
content
micropayments
media
digital
newspaper
curation
aggregation
digital landscape
engagement
wedding
web20
digital strategy
web 20
jewelry
diamonds
diamond
delivery
research
experience design
persona
personas
users
customers
usability
uxd
ucd
qcon
airline
vision
journey
touchpoints
marketing
2.0
website
interaction
design
phone
kiosk
service
self
check-in
flying
airport
flight
software
application
development
productivity
roi
efficiency
process
thoughtworks
travel
business
workshop
See more