Crafting The User Centered Library

Crafting the User-Centered Library Cliff Landis, Technology Librarian Valdosta State University clifflandis.net

CONSTANT EVOLUTION http://www.flickr.com/photos/55456073@N00/301678287/

GATHERING THE TOOLS http://www.flickr.com/photos/81287431@N00/41852222/

Surveys

Focus Groups
http://www.useit.com/
You only need a few people.
Get someone else to moderate.
You only need a few questions.

User Observations

Conversations! www.flickr.com/photos/16262133@N00/80634154

http://www.flickr.com/photos/35237093637@N01/820500012/

Drawing them in
Have something to offer
Get OUT of your library
Remember, everyone loves to give their opinions!
www.flickr.com/photos/28859335@N00/119115269

Embrace the power of selling out (just a little bit) www.flickr.com/photos/12505664@N00/352214448

IT’S SWAG-TASTIC! www.flickr.com/photos/80081757@N00/111831987 Is it shiny? Is it branded? Do you already have 20? Give it to your volunteers!!!

IMPLEMENTATION http://www.flickr.com/photos/19014808@N00/169630719/

Remember, something will go wrong. www.flickr.com/photos/33103273@N00/2050128846

Now that you’ve found out what they want and need… www.flickr.com/photos/44124365282@N01/177904280

Getting the Boss’ buy-in www.flickr.com/photos/79874304@N00/10175721

Data-driven results www.flickr.com/photos/37996600126@N01/76966740

MAKING IT “PUBLISHABLE” http://www.flickr.com/photos/86603835@N00/19650368/

All that boring stuff
The Practice of Social Research by Earl R. Babbie
Reliability, Validity, Methodology, etc.
http://www.flickr.com/photos/86603835@N00/1435154217

Go ahead and do it half-assed! Don’t wait! (You need the data) http://www.flickr.com/photos/41397136@N00/975160147/

You can always refine and redo (And remember, you’re human too!) www.flickr.com/photos/12836528@N00/2121472112

BEING USER-CENTRIC User Your library. http://www.flickr.com/photos/43285282@N00/69442780/

BEING USER-CENTRIC
They were right—the whole world really does revolve around them…
User Your library. MySpace Facebook http://www.flickr.com/photos/43285282@N00/69442780/

CLIFFLANDIS.NET http://www.flickr.com/photos/45082883@N00/223839049/

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Crafting The User Centered Library

by Cliff Landis on Jul 29, 2008

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Crafting The User Centered Library — Presentation Transcript