Crafting The User Centered Library
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Crafting The User Centered Library

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This session will show practical (and often free) methods for gathering data from users in a variety of ways for user-centric design. You will learn techniques for implementing what your users need ...

This session will show practical (and often free) methods for gathering data from users in a variety of ways for user-centric design. You will learn techniques for implementing what your users need and want, and will learn how to overcome the obstacles that may pop up.

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Crafting The User Centered Library Crafting The User Centered Library Presentation Transcript

  • Crafting the User-Centered Library Cliff Landis, Technology Librarian Valdosta State University clifflandis.net
  • CONSTANT EVOLUTION http://www.flickr.com/photos/55456073@N00/301678287/
  • GATHERING THE TOOLS http://www.flickr.com/photos/81287431@N00/41852222/
  • Surveys
  • Focus Groups
    • http://www.useit.com/
    • You only need a few people.
    • Get someone else to moderate.
    • You only need a few questions.
  • User Observations
  • Conversations! www.flickr.com/photos/16262133@N00/80634154
  • http://www.flickr.com/photos/35237093637@N01/820500012/
  • Drawing them in
    • Have something to offer
    • Get OUT of your library
    • Remember, everyone loves to give their opinions!
    www.flickr.com/photos/28859335@N00/119115269
  • Embrace the power of selling out (just a little bit) www.flickr.com/photos/12505664@N00/352214448
  • IT’S SWAG-TASTIC! www.flickr.com/photos/80081757@N00/111831987 Is it shiny? Is it branded? Do you already have 20? Give it to your volunteers!!!
  • IMPLEMENTATION http://www.flickr.com/photos/19014808@N00/169630719/
  • Remember, something will go wrong. www.flickr.com/photos/33103273@N00/2050128846
  • Now that you’ve found out what they want and need… www.flickr.com/photos/44124365282@N01/177904280
  • Getting the Boss’ buy-in www.flickr.com/photos/79874304@N00/10175721
  • Data-driven results www.flickr.com/photos/37996600126@N01/76966740
  • MAKING IT “PUBLISHABLE” http://www.flickr.com/photos/86603835@N00/19650368/
  • All that boring stuff
    • The Practice of Social Research by Earl R. Babbie
    • Reliability, Validity, Methodology, etc.
    http://www.flickr.com/photos/86603835@N00/1435154217
  • Go ahead and do it half-assed! Don’t wait! (You need the data) http://www.flickr.com/photos/41397136@N00/975160147/
  • You can always refine and redo (And remember, you’re human too!) www.flickr.com/photos/12836528@N00/2121472112
  • BEING USER-CENTRIC User Your library. http://www.flickr.com/photos/43285282@N00/69442780/
  • BEING USER-CENTRIC
    • They were right—the whole world really does revolve around them…
    User Your library. MySpace Facebook http://www.flickr.com/photos/43285282@N00/69442780/
  • CLIFFLANDIS.NET http://www.flickr.com/photos/45082883@N00/223839049/