Crafting the User-Centered Library Cliff Landis, Technology Librarian Valdosta State University clifflandis.net
CONSTANT EVOLUTION http://www.flickr.com/photos/55456073@N00/301678287/
GATHERING THE  TOOLS http://www.flickr.com/photos/81287431@N00/41852222/
Surveys
Focus Groups <ul><li>http://www.useit.com/ </li></ul><ul><li>You only need a few people. </li></ul><ul><li>Get someone els...
User Observations
Conversations! www.flickr.com/photos/16262133@N00/80634154
http://www.flickr.com/photos/35237093637@N01/820500012/
Drawing them in <ul><li>Have something to offer </li></ul><ul><li>Get OUT of your library </li></ul><ul><li>Remember, ever...
Embrace the power of selling out  (just a little bit) www.flickr.com/photos/12505664@N00/352214448
IT’S SWAG-TASTIC! www.flickr.com/photos/80081757@N00/111831987 Is it shiny?  Is it branded?  Do you already have 20?  Give...
IMPLEMENTATION http://www.flickr.com/photos/19014808@N00/169630719/
Remember, something will go wrong. www.flickr.com/photos/33103273@N00/2050128846
Now that you’ve found out what they want and need… www.flickr.com/photos/44124365282@N01/177904280
Getting the Boss’ buy-in www.flickr.com/photos/79874304@N00/10175721
Data-driven results www.flickr.com/photos/37996600126@N01/76966740
MAKING IT “PUBLISHABLE” http://www.flickr.com/photos/86603835@N00/19650368/
All that boring stuff <ul><li>The Practice of Social Research  by Earl R. Babbie </li></ul><ul><li>Reliability, Validity, ...
Go ahead and do it half-assed!  Don’t wait!  (You need the data) http://www.flickr.com/photos/41397136@N00/975160147/
You can always refine and redo (And remember, you’re human too!) www.flickr.com/photos/12836528@N00/2121472112
BEING USER-CENTRIC User Your library. http://www.flickr.com/photos/43285282@N00/69442780/
BEING USER-CENTRIC <ul><li>They were right—the whole world really does revolve around them… </li></ul>User Your library. M...
CLIFFLANDIS.NET http://www.flickr.com/photos/45082883@N00/223839049/
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Crafting The User Centered Library

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This session will show practical (and often free) methods for gathering data from users in a variety of ways for user-centric design. You will learn techniques for implementing what your users need and want, and will learn how to overcome the obstacles that may pop up.

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  • Crafting The User Centered Library

    1. 1. Crafting the User-Centered Library Cliff Landis, Technology Librarian Valdosta State University clifflandis.net
    2. 2. CONSTANT EVOLUTION http://www.flickr.com/photos/55456073@N00/301678287/
    3. 3. GATHERING THE TOOLS http://www.flickr.com/photos/81287431@N00/41852222/
    4. 4. Surveys
    5. 5. Focus Groups <ul><li>http://www.useit.com/ </li></ul><ul><li>You only need a few people. </li></ul><ul><li>Get someone else to moderate. </li></ul><ul><li>You only need a few questions. </li></ul>
    6. 6. User Observations
    7. 7. Conversations! www.flickr.com/photos/16262133@N00/80634154
    8. 8. http://www.flickr.com/photos/35237093637@N01/820500012/
    9. 9. Drawing them in <ul><li>Have something to offer </li></ul><ul><li>Get OUT of your library </li></ul><ul><li>Remember, everyone loves to give their opinions! </li></ul>www.flickr.com/photos/28859335@N00/119115269
    10. 10. Embrace the power of selling out (just a little bit) www.flickr.com/photos/12505664@N00/352214448
    11. 11. IT’S SWAG-TASTIC! www.flickr.com/photos/80081757@N00/111831987 Is it shiny? Is it branded? Do you already have 20? Give it to your volunteers!!!
    12. 12. IMPLEMENTATION http://www.flickr.com/photos/19014808@N00/169630719/
    13. 13. Remember, something will go wrong. www.flickr.com/photos/33103273@N00/2050128846
    14. 14. Now that you’ve found out what they want and need… www.flickr.com/photos/44124365282@N01/177904280
    15. 15. Getting the Boss’ buy-in www.flickr.com/photos/79874304@N00/10175721
    16. 16. Data-driven results www.flickr.com/photos/37996600126@N01/76966740
    17. 17. MAKING IT “PUBLISHABLE” http://www.flickr.com/photos/86603835@N00/19650368/
    18. 18. All that boring stuff <ul><li>The Practice of Social Research by Earl R. Babbie </li></ul><ul><li>Reliability, Validity, Methodology, etc. </li></ul>http://www.flickr.com/photos/86603835@N00/1435154217
    19. 19. Go ahead and do it half-assed! Don’t wait! (You need the data) http://www.flickr.com/photos/41397136@N00/975160147/
    20. 20. You can always refine and redo (And remember, you’re human too!) www.flickr.com/photos/12836528@N00/2121472112
    21. 21. BEING USER-CENTRIC User Your library. http://www.flickr.com/photos/43285282@N00/69442780/
    22. 22. BEING USER-CENTRIC <ul><li>They were right—the whole world really does revolve around them… </li></ul>User Your library. MySpace Facebook http://www.flickr.com/photos/43285282@N00/69442780/
    23. 23. CLIFFLANDIS.NET http://www.flickr.com/photos/45082883@N00/223839049/
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