Crafting the User-Centered Library Cliff Landis, Technology Librarian Valdosta State University clifflandis.net

CONSTANT EVOLUTION http://www.flickr.com/photos/55456073@N00/301678287/

GATHERING THE TOOLS http://www.flickr.com/photos/81287431@N00/41852222/

Surveys

Focus Groups http://www.useit.com/ You only need a few people. Get someone else to moderate. You only need a few questions.

http://www.useit.com/

You only need a few people.

Get someone else to moderate.

You only need a few questions.

User Observations

Conversations! www.flickr.com/photos/16262133@N00/80634154

http://www.flickr.com/photos/35237093637@N01/820500012/

Drawing them in Have something to offer Get OUT of your library Remember, everyone loves to give their opinions! www.flickr.com/photos/28859335@N00/119115269

Have something to offer

Get OUT of your library

Remember, everyone loves to give their opinions!

Embrace the power of selling out (just a little bit) www.flickr.com/photos/12505664@N00/352214448

IT’S SWAG-TASTIC! www.flickr.com/photos/80081757@N00/111831987 Is it shiny? Is it branded? Do you already have 20? Give it to your volunteers!!!

IMPLEMENTATION http://www.flickr.com/photos/19014808@N00/169630719/

Remember, something will go wrong. www.flickr.com/photos/33103273@N00/2050128846

Now that you’ve found out what they want and need… www.flickr.com/photos/44124365282@N01/177904280

Getting the Boss’ buy-in www.flickr.com/photos/79874304@N00/10175721

Data-driven results www.flickr.com/photos/37996600126@N01/76966740

MAKING IT “PUBLISHABLE” http://www.flickr.com/photos/86603835@N00/19650368/

All that boring stuff The Practice of Social Research by Earl R. Babbie Reliability, Validity, Methodology, etc. http://www.flickr.com/photos/86603835@N00/1435154217

The Practice of Social Research by Earl R. Babbie

Reliability, Validity, Methodology, etc.

Go ahead and do it half-assed! Don’t wait! (You need the data) http://www.flickr.com/photos/41397136@N00/975160147/

You can always refine and redo (And remember, you’re human too!) www.flickr.com/photos/12836528@N00/2121472112

BEING USER-CENTRIC User Your library. http://www.flickr.com/photos/43285282@N00/69442780/

BEING USER-CENTRIC They were right—the whole world really does revolve around them… User Your library. MySpace Facebook http://www.flickr.com/photos/43285282@N00/69442780/

They were right—the whole world really does revolve around them…

CLIFFLANDIS.NET http://www.flickr.com/photos/45082883@N00/223839049/