The document discusses Imagination, a company that faced challenges with a geographically complex and idiosyncratic infrastructure. It implemented Google Apps and cloud services to enable more collaborative and global work. Key outcomes included migrating 596 email/calendar users to the new system, strengthening client relationships, deepening employee engagement, and maximizing value through lower costs and increased productivity. Lessons learned included getting business buy-in through ownership, focusing on business change over technology with SaaS, and needing a constant learning culture.

1. Adapting to the New World of Work Delivering collaborative value through Software as a Service and Google Apps Matt Ballantine - Imagination

2. What I will cover What challenges does Imagination face? Why cloud & Google Apps? What approach have we taken? What outcomes have been achieved? What lessons have been learned? Who are Imagination?

3. What I will cover What challenges does Imagination face? Why cloud & Google Apps? What approach have we taken? What outcomes have been achieved? What lessons have been learned? Who are Imagination?

4. You might not know of us but… Some of our work may be familiar

5. Who is Matt Ballantine? A brief biog www.imagination.com www.mattballantine.com

6. What I will cover What challenges does Imagination face? Why cloud & Google Apps? What approach have we taken? What outcomes have been achieved? What lessons have been learned? Who are Imagination?

7. Collaborating globally The geographic complexity

8. An idiosyncratic infrastructure Defined by IT, not the business

9. Key objectives of the collaboration project Defined by the business, not by IT Accessible information distributed globally between team members which enables us to do the right things, at the right time, in the right place. Strengthen relationships with current and future clients Deepen engagement amongst employees Maximise value for our clients and our company

10. What I will cover What challenges does Imagination face? Why cloud & Google Apps? What approach have we taken? What outcomes have been achieved? What lessons have been learned? Who are Imagination?

11. Porter’s Five Forces An MBA interlude

12. IT has a lot of explaining to do We don’t start from the moral high ground

13. Responding to the competitive challenge Redefining the role of the IT team To help Imagination become a more collaborative, more innovative, more creative global organisation by: Moving from being the experts in technology… … to becoming experts in how the organisation uses and exploits technology to best commercial advantage

14. Delivering services Leaving the technology to the experts

15. What I will cover What challenges does Imagination face? Why cloud & Google Apps? What approach have we taken? What outcomes have been achieved? What lessons have been learned? Who are Imagination?

16. Elements of the project plan Set up team Define biz obj Create budget Vendor eval Budget sign-off Vendor sign-off Awareness communications Readiness communications Support comms Pilot Group 1 Train Google Guides Pilot 2 Data Migration Migration Technical Planning Service Take-on S O N D J F M A

17. Team tools project Key elements Engaged key stakeholders met with Group Board, all Head of Department, and all PAs Building trust Ops Director sponsor transparency individualised benefits Set key business objectives driven by improving the business, not improving the tech Drew on business expertise project team & Google Guides Drew on partner expertise for migration experience Ingensys ( www.ingensys.net ) & Ancoris ( www.ancoris.com )

18. What I will cover What challenges does Imagination face? Why cloud & Google Apps? What approach have we taken? What outcomes have been achieved? What lessons have been learned? Who are Imagination?

19. What’s been delivered Key elements Phase 1 596 Email/Calendar/Contacts/Tasks/Groups/Video user accounts + support processes + training (80%) (migration & ongoing) Phase 1.1 BES Phase 1.2 Hardware decommission Phase 2 Docs/Sites (a methodology, not a big bang)

20. Aims for the project Key business goals Strengthen relationships with current and future clients Deepen engagement amongst employees Maximise value for our clients and our company

21. Strengthen client relationships Short term: meeting invites(!); shared calendars; sharing calendars; Longer term: improved collaborative working; shared contact management; Challenges: clients’ infosec departments

22. Deepen employee engagement Short term IM; presence (and inter-office comms) Longer term video conferencing; collaborative drawing; Docs/Sites team working Challenges constant learning (instead of blocks of release) - the divide may emerge between those who learn and those who don't

23. Maximise value Short term network traffic stability (no increase); server decomm (1/4 of total global estate); server room decomm & environmentals (£12k air con). Long term cost-effectiveness ($90 vs $300/user); £125k v £540k 3-year cost; increased user productivity Obstacles traditional IT thinking; traditional management thinking

24. The 3-year costs: Consultancy & Additional Staff Software Hardware Imagination Resource/Time

25. What I will cover What challenges does Imagination face? Why cloud & Google Apps? What approach have we taken? What outcomes have been achieved? What lessons have been learned? Who are Imagination?

26. What lessons have been learned? Business buy in comes from business ownership SaaS enables focus on business change rather than technology change SaaS does push you towards needing a constant learning culture