Ovum Information Management and Collaboration event

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Presentation given at Ovum Information Management and Collaboration event in London, May 2010

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  • Mechanical problems = unable to contact; unable to diary; memory sticks etc,
  • How do we address this cultural change within the IT function? Subject for another day!
  • Helps the cultural change?
  • The influence story?
  • Ovum Information Management and Collaboration event

    1. 1. Adapting to the New World of Work Delivering collaborative value through Software as a Service and Google Apps Matt Ballantine - Imagination
    2. 2. What I will cover <ul><li>What challenges does Imagination face? </li></ul><ul><li>Why cloud & Google Apps? </li></ul><ul><li>What approach have we taken? </li></ul><ul><li>What outcomes have been achieved? </li></ul><ul><li>What lessons have been learned? </li></ul><ul><li>Who are Imagination? </li></ul>
    3. 3. What I will cover <ul><li>What challenges does Imagination face? </li></ul><ul><li>Why cloud & Google Apps? </li></ul><ul><li>What approach have we taken? </li></ul><ul><li>What outcomes have been achieved? </li></ul><ul><li>What lessons have been learned? </li></ul><ul><li>Who are Imagination? </li></ul>
    4. 4. You might not know of us but… Some of our work may be familiar
    5. 5. Who is Matt Ballantine? A brief biog www.imagination.com www.mattballantine.com
    6. 6. What I will cover <ul><li>What challenges does Imagination face? </li></ul><ul><li>Why cloud & Google Apps? </li></ul><ul><li>What approach have we taken? </li></ul><ul><li>What outcomes have been achieved? </li></ul><ul><li>What lessons have been learned? </li></ul><ul><li>Who are Imagination? </li></ul>
    7. 7. Collaborating globally The geographic complexity
    8. 8. An idiosyncratic infrastructure Defined by IT, not the business
    9. 9. Key objectives of the collaboration project Defined by the business, not by IT <ul><li>Accessible information distributed globally between team members which enables us to do the right things, at the right time, in the right place. </li></ul><ul><li>Strengthen relationships with current and future clients </li></ul><ul><li>Deepen engagement amongst employees </li></ul><ul><li>Maximise value for our clients and our company </li></ul>
    10. 10. What I will cover <ul><li>What challenges does Imagination face? </li></ul><ul><li>Why cloud & Google Apps? </li></ul><ul><li>What approach have we taken? </li></ul><ul><li>What outcomes have been achieved? </li></ul><ul><li>What lessons have been learned? </li></ul><ul><li>Who are Imagination? </li></ul>
    11. 11. Porter’s Five Forces An MBA interlude
    12. 12. IT has a lot of explaining to do We don’t start from the moral high ground
    13. 13. Responding to the competitive challenge Redefining the role of the IT team <ul><li>To help Imagination become a more collaborative, more innovative, more creative global organisation by: </li></ul>Moving from being the experts in technology… … to becoming experts in how the organisation uses and exploits technology to best commercial advantage
    14. 14. Delivering services Leaving the technology to the experts
    15. 15. What I will cover <ul><li>What challenges does Imagination face? </li></ul><ul><li>Why cloud & Google Apps? </li></ul><ul><li>What approach have we taken? </li></ul><ul><li>What outcomes have been achieved? </li></ul><ul><li>What lessons have been learned? </li></ul><ul><li>Who are Imagination? </li></ul>
    16. 16. Elements of the project plan Set up team Define biz obj Create budget Vendor eval Budget sign-off Vendor sign-off Awareness communications Readiness communications Support comms Pilot Group 1 Train Google Guides Pilot 2 Data Migration Migration Technical Planning Service Take-on S O N D J F M A
    17. 17. Team tools project Key elements <ul><li>Engaged key stakeholders </li></ul><ul><ul><li>met with Group Board, all Head of Department, and all PAs </li></ul></ul><ul><li>Building trust </li></ul><ul><ul><li>Ops Director sponsor </li></ul></ul><ul><ul><li>transparency </li></ul></ul><ul><ul><li>individualised benefits </li></ul></ul><ul><li>Set key business objectives </li></ul><ul><ul><li>driven by improving the business, not improving the tech </li></ul></ul><ul><li>Drew on business expertise </li></ul><ul><ul><li>project team & Google Guides </li></ul></ul><ul><li>Drew on partner expertise for migration experience </li></ul><ul><ul><li>Ingensys ( www.ingensys.net ) & Ancoris ( www.ancoris.com ) </li></ul></ul>
    18. 18. What I will cover <ul><li>What challenges does Imagination face? </li></ul><ul><li>Why cloud & Google Apps? </li></ul><ul><li>What approach have we taken? </li></ul><ul><li>What outcomes have been achieved? </li></ul><ul><li>What lessons have been learned? </li></ul><ul><li>Who are Imagination? </li></ul>
    19. 19. What’s been delivered Key elements <ul><li>Phase 1 </li></ul><ul><li>596 Email/Calendar/Contacts/Tasks/Groups/Video user accounts + support processes + training (80%) (migration & ongoing) </li></ul><ul><li>Phase 1.1 </li></ul><ul><li>BES </li></ul><ul><li>Phase 1.2 </li></ul><ul><li>Hardware decommission </li></ul><ul><li>Phase 2 </li></ul><ul><li>Docs/Sites (a methodology, not a big bang) </li></ul>
    20. 20. Aims for the project Key business goals <ul><li>Strengthen relationships with current and future clients </li></ul><ul><li>Deepen engagement amongst employees </li></ul><ul><li>Maximise value for our clients and our company </li></ul>
    21. 21. Strengthen client relationships <ul><li>Short term: </li></ul><ul><li>meeting invites(!); </li></ul><ul><li>shared calendars; </li></ul><ul><li>sharing calendars; </li></ul><ul><li>Longer term: </li></ul><ul><li>improved collaborative working; </li></ul><ul><li>shared contact management; </li></ul><ul><li>Challenges: </li></ul><ul><li>clients’ infosec departments </li></ul>
    22. 22. Deepen employee engagement <ul><li>Short term </li></ul><ul><li>IM; </li></ul><ul><li>presence (and inter-office comms) </li></ul><ul><li>Longer term </li></ul><ul><li>video conferencing; </li></ul><ul><li>collaborative drawing; </li></ul><ul><li>Docs/Sites team working </li></ul><ul><li>Challenges </li></ul><ul><li>constant learning (instead of blocks of release) - the divide may emerge between those who learn and those who don't </li></ul>
    23. 23. Maximise value <ul><li>Short term </li></ul><ul><li>network traffic stability (no increase); </li></ul><ul><li>server decomm (1/4 of total global estate); </li></ul><ul><li>server room decomm & environmentals (£12k air con). </li></ul><ul><li>Long term </li></ul><ul><li>cost-effectiveness ($90 vs $300/user); </li></ul><ul><li>£125k v £540k 3-year cost; </li></ul><ul><li>increased user productivity </li></ul><ul><li>Obstacles </li></ul><ul><li>traditional IT thinking; </li></ul><ul><li>traditional management thinking </li></ul>
    24. 24. The 3-year costs: Consultancy & Additional Staff Software Hardware Imagination Resource/Time
    25. 25. What I will cover <ul><li>What challenges does Imagination face? </li></ul><ul><li>Why cloud & Google Apps? </li></ul><ul><li>What approach have we taken? </li></ul><ul><li>What outcomes have been achieved? </li></ul><ul><li>What lessons have been learned? </li></ul><ul><li>Who are Imagination? </li></ul>
    26. 26. What lessons have been learned? <ul><li>Business buy in comes from business ownership </li></ul><ul><li>SaaS enables focus on business change rather than technology change </li></ul><ul><li>SaaS does push you towards needing a constant learning culture </li></ul>

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