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Servant
Leadership
UPSIDE-DOWN LEADERSHIP
The term “Servant Leadership" was
coined by Robert Greenleaf, a
twentieth century researcher who
was skeptical about traditional
leadership styles that focused on
more authoritarian relationships
between employers and
employees.

Greenleaf influenced an entire
generation of management experts
and institutional leaders by:

•discussing the skills necessary to be   History
a servant-leader

•the importance of awareness,            “true leaders are chosen by
foresight and listening                  their followers”

•the contrasts between coercive,
manipulative, and persuasive power
“The servant-leader is a servant first…”
   Leadership in which the leader transcends self-interest to serve the
    needs of others, help others grow, and provide opportunities for
    others to gain materially and emotionally.

   Servant Leadership seeks to move management and personnel
    interaction away from "controlling activities" and toward a
    synergistic relationship between parties.

   Servant-leaders achieve results for their organizations by giving
    priority attention to the needs of their colleagues and those they
    serve. Servant-leaders are often seen as humble stewards of their
    organization's resources: human, financial and physical.
4 different types of
leadership
Changing Leader Focus from Self to Others
How good of a Leader are you?




               Results are based on a class participation
Authoritarian Leadership
   Autocratic Leaders - Independent decisions with little or
    no input from the group
   Provides clear expectation – What & How & When
   Difficult to transition from Authoritarian to Democratic
    style
 
Participative Leadership
   Democratic Leaders – Most effective leadership style
   Offer guidance to group and allow input from other
    group members
   Group Participation – Creates motivation and
    Encouragement
   BUT, the leader retains its authority to make the final
    decision
 
 
Stewardship Leadership
   Pivotal shift in leadership thinking
   Follower are empowered in decision making
   Leaders have limited control
   Alternative to leadership




Servant Leadership 
   One step beyond Stewardship
   Developed by Robert Greenleaf
   Achieve results by giving priority attention to the needs
    of their colleagues and those they serve
   Not a weak form of leader, or a service leadership
Scenario #1
 My  new manager called us all in a room
  for an impromptu meeting, to tell us “I am
  the only one in this department who is
  authorized to take any decisions. The rest
  are to follow order.”
 What type of leadership is this?


            AUTHORITARIAN
Scenario #2
 As the newly appointed divisional
  sales manager, you want to
  schedule a meeting. During the
  meeting, a group of sales
  associates, each with in-depth
  knowledge of their local markets,
  might be able to offer
  constructive comments to a
  divisional sales manager about
  an upcoming sales campaign
 What type of leadership is this?

        PARTICIPATIVE
Scenario 3
   I was hired to deliver a new back office software suite.
    After meeting with our customers, I compiled a business
    requirements documents. Proud of myself and what I
    was delivering, I packaged the document and handed
    it to the senior technical architect. The architect
    reviewed the pages and suddenly the architect
    screamed, “These are not the required documents.” I
    spent the next several days nailing down every possible
    nuance the architect could desire and studied great
    examples of business requirement documents. A couple
    weeks later, I approached the architect again with a
    new version of the document. The architect said
    “Perfect.”

   What type of Leadership is this?

                  SERVANT LEADERSHIP
Characteristics..
   Larry C. Spears, who has served as President and
    CEO of the Robert K. Greenleaf Center for Servant
    Leadership since 1990, has extracted a set of 10
    characteristics that are central to the development
    of a servant leader:
     Listening
     Empathy
     Healing
     Awareness
     Persuasion
     Conceptualization
     Foresight
     Stewardship
     Commitment to the growth of people
     Building community
Its your choice to serve..

1. Servant leadership could be as simple as
 encouraging others in their personal development
 and helping them understand the larger purpose
 in their work.

 2. Doing some voluntary work for your community..
 not expecting anything in return

 3. Mothers who give up their career for their kids
 and family.
Heart to Serve…
You can be that servant ... (Dr Martin Luther
 King Jr)
Quotes:

          Golden Rule:
            “Do to others as
           you would have
           them do to you”
Advantages
 Long-term   concept
 Leads to high loyalty of customers
 Employee identification with the
  company
 Excellent corporate culture
 Leader’s significance to the people
 Principle to improve the return on
  investment of staff
Disadvantages
 Many characteristics of a Servant Leader
 Needs time to apply
Benefits for the employees
 Motivation
 Moral duty to one other
 Responsibility
 Dignity
 Meaningfulness
 Development of potential
 Professional growth
 Empowerment
Companies seeking Servant
Leaders
 7-Eleven
 Darden   Restaurants
 Marriott International
 Starbucks
 TD Industries
 Toyota
 U.S. Army
 Whole Foods
 Zappos.com
Johnson & Johnson
Robert Wood Johnson: “It is the duty to the
 leader to be a servant to those
 responsible to him.”
Southwest
 Highest  productivity in the industry (2011)
 Doesn’t practice “soft management”
 Up-side-down priorities pyramid
 Three core values

    - Warrior spirit
    - A servant’s heart
    - A fun-loving attitude
Conclusion
   Learning objectives
     Types of Leadership
       Authoritarian Leader
       Participative Leader
       Stewardship Leader
       Servant Leader


       To be a Servant Leader
         Encourage others in
          their development
         Understand the larger
          purpose in their work
Learning Objectives
   It takes specific
    characteristics to be a
    Servant Leader
   The advantages and
    benefits make a
    Servant Leader in high
    demand
   Companies who
    employ Servant
    Leadership are
    thriving
Anyone can be a Servant
Leader!!
References
 http://modernservantleader.com/tag/servant-leadership/
 http://www.wikipedia.org/
Workshop
                           Evaluation

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Servant leadership project_final

  • 2. The term “Servant Leadership" was coined by Robert Greenleaf, a twentieth century researcher who was skeptical about traditional leadership styles that focused on more authoritarian relationships between employers and employees. Greenleaf influenced an entire generation of management experts and institutional leaders by: •discussing the skills necessary to be History a servant-leader •the importance of awareness, “true leaders are chosen by foresight and listening their followers” •the contrasts between coercive, manipulative, and persuasive power
  • 3.
  • 4. “The servant-leader is a servant first…”  Leadership in which the leader transcends self-interest to serve the needs of others, help others grow, and provide opportunities for others to gain materially and emotionally.  Servant Leadership seeks to move management and personnel interaction away from "controlling activities" and toward a synergistic relationship between parties.  Servant-leaders achieve results for their organizations by giving priority attention to the needs of their colleagues and those they serve. Servant-leaders are often seen as humble stewards of their organization's resources: human, financial and physical.
  • 5. 4 different types of leadership Changing Leader Focus from Self to Others
  • 6. How good of a Leader are you? Results are based on a class participation
  • 7. Authoritarian Leadership  Autocratic Leaders - Independent decisions with little or no input from the group  Provides clear expectation – What & How & When  Difficult to transition from Authoritarian to Democratic style   Participative Leadership  Democratic Leaders – Most effective leadership style  Offer guidance to group and allow input from other group members  Group Participation – Creates motivation and Encouragement  BUT, the leader retains its authority to make the final decision    
  • 8. Stewardship Leadership  Pivotal shift in leadership thinking  Follower are empowered in decision making  Leaders have limited control  Alternative to leadership Servant Leadership   One step beyond Stewardship  Developed by Robert Greenleaf  Achieve results by giving priority attention to the needs of their colleagues and those they serve  Not a weak form of leader, or a service leadership
  • 9. Scenario #1  My new manager called us all in a room for an impromptu meeting, to tell us “I am the only one in this department who is authorized to take any decisions. The rest are to follow order.”  What type of leadership is this? AUTHORITARIAN
  • 10. Scenario #2  As the newly appointed divisional sales manager, you want to schedule a meeting. During the meeting, a group of sales associates, each with in-depth knowledge of their local markets, might be able to offer constructive comments to a divisional sales manager about an upcoming sales campaign  What type of leadership is this? PARTICIPATIVE
  • 11. Scenario 3  I was hired to deliver a new back office software suite. After meeting with our customers, I compiled a business requirements documents. Proud of myself and what I was delivering, I packaged the document and handed it to the senior technical architect. The architect reviewed the pages and suddenly the architect screamed, “These are not the required documents.” I spent the next several days nailing down every possible nuance the architect could desire and studied great examples of business requirement documents. A couple weeks later, I approached the architect again with a new version of the document. The architect said “Perfect.”  What type of Leadership is this? SERVANT LEADERSHIP
  • 12. Characteristics..  Larry C. Spears, who has served as President and CEO of the Robert K. Greenleaf Center for Servant Leadership since 1990, has extracted a set of 10 characteristics that are central to the development of a servant leader:  Listening  Empathy  Healing  Awareness  Persuasion  Conceptualization  Foresight  Stewardship  Commitment to the growth of people  Building community
  • 13. Its your choice to serve.. 1. Servant leadership could be as simple as encouraging others in their personal development and helping them understand the larger purpose in their work. 2. Doing some voluntary work for your community.. not expecting anything in return 3. Mothers who give up their career for their kids and family.
  • 14. Heart to Serve… You can be that servant ... (Dr Martin Luther King Jr)
  • 15. Quotes: Golden Rule: “Do to others as you would have them do to you”
  • 16. Advantages  Long-term concept  Leads to high loyalty of customers  Employee identification with the company  Excellent corporate culture  Leader’s significance to the people  Principle to improve the return on investment of staff
  • 17. Disadvantages  Many characteristics of a Servant Leader  Needs time to apply
  • 18. Benefits for the employees  Motivation  Moral duty to one other  Responsibility  Dignity  Meaningfulness  Development of potential  Professional growth  Empowerment
  • 19. Companies seeking Servant Leaders  7-Eleven  Darden Restaurants  Marriott International  Starbucks  TD Industries  Toyota  U.S. Army  Whole Foods  Zappos.com
  • 20. Johnson & Johnson Robert Wood Johnson: “It is the duty to the leader to be a servant to those responsible to him.”
  • 21. Southwest  Highest productivity in the industry (2011)  Doesn’t practice “soft management”  Up-side-down priorities pyramid  Three core values - Warrior spirit - A servant’s heart - A fun-loving attitude
  • 22. Conclusion  Learning objectives  Types of Leadership  Authoritarian Leader  Participative Leader  Stewardship Leader  Servant Leader  To be a Servant Leader  Encourage others in their development  Understand the larger purpose in their work
  • 23. Learning Objectives  It takes specific characteristics to be a Servant Leader  The advantages and benefits make a Servant Leader in high demand  Companies who employ Servant Leadership are thriving
  • 24. Anyone can be a Servant Leader!!
  • 26. Workshop Evaluation Your feedback is welcome Questions??