2. The term “Servant Leadership" was
coined by Robert Greenleaf, a
twentieth century researcher who
was skeptical about traditional
leadership styles that focused on
more authoritarian relationships
between employers and
employees.
Greenleaf influenced an entire
generation of management experts
and institutional leaders by:
•discussing the skills necessary to be History
a servant-leader
•the importance of awareness, “true leaders are chosen by
foresight and listening their followers”
•the contrasts between coercive,
manipulative, and persuasive power
3.
4. “The servant-leader is a servant first…”
Leadership in which the leader transcends self-interest to serve the
needs of others, help others grow, and provide opportunities for
others to gain materially and emotionally.
Servant Leadership seeks to move management and personnel
interaction away from "controlling activities" and toward a
synergistic relationship between parties.
Servant-leaders achieve results for their organizations by giving
priority attention to the needs of their colleagues and those they
serve. Servant-leaders are often seen as humble stewards of their
organization's resources: human, financial and physical.
5. 4 different types of
leadership
Changing Leader Focus from Self to Others
6. How good of a Leader are you?
Results are based on a class participation
7. Authoritarian Leadership
Autocratic Leaders - Independent decisions with little or
no input from the group
Provides clear expectation – What & How & When
Difficult to transition from Authoritarian to Democratic
style
Participative Leadership
Democratic Leaders – Most effective leadership style
Offer guidance to group and allow input from other
group members
Group Participation – Creates motivation and
Encouragement
BUT, the leader retains its authority to make the final
decision
8. Stewardship Leadership
Pivotal shift in leadership thinking
Follower are empowered in decision making
Leaders have limited control
Alternative to leadership
Servant Leadership
One step beyond Stewardship
Developed by Robert Greenleaf
Achieve results by giving priority attention to the needs
of their colleagues and those they serve
Not a weak form of leader, or a service leadership
9. Scenario #1
My new manager called us all in a room
for an impromptu meeting, to tell us “I am
the only one in this department who is
authorized to take any decisions. The rest
are to follow order.”
What type of leadership is this?
AUTHORITARIAN
10. Scenario #2
As the newly appointed divisional
sales manager, you want to
schedule a meeting. During the
meeting, a group of sales
associates, each with in-depth
knowledge of their local markets,
might be able to offer
constructive comments to a
divisional sales manager about
an upcoming sales campaign
What type of leadership is this?
PARTICIPATIVE
11. Scenario 3
I was hired to deliver a new back office software suite.
After meeting with our customers, I compiled a business
requirements documents. Proud of myself and what I
was delivering, I packaged the document and handed
it to the senior technical architect. The architect
reviewed the pages and suddenly the architect
screamed, “These are not the required documents.” I
spent the next several days nailing down every possible
nuance the architect could desire and studied great
examples of business requirement documents. A couple
weeks later, I approached the architect again with a
new version of the document. The architect said
“Perfect.”
What type of Leadership is this?
SERVANT LEADERSHIP
12. Characteristics..
Larry C. Spears, who has served as President and
CEO of the Robert K. Greenleaf Center for Servant
Leadership since 1990, has extracted a set of 10
characteristics that are central to the development
of a servant leader:
Listening
Empathy
Healing
Awareness
Persuasion
Conceptualization
Foresight
Stewardship
Commitment to the growth of people
Building community
13. Its your choice to serve..
1. Servant leadership could be as simple as
encouraging others in their personal development
and helping them understand the larger purpose
in their work.
2. Doing some voluntary work for your community..
not expecting anything in return
3. Mothers who give up their career for their kids
and family.
15. Quotes:
Golden Rule:
“Do to others as
you would have
them do to you”
16. Advantages
Long-term concept
Leads to high loyalty of customers
Employee identification with the
company
Excellent corporate culture
Leader’s significance to the people
Principle to improve the return on
investment of staff
18. Benefits for the employees
Motivation
Moral duty to one other
Responsibility
Dignity
Meaningfulness
Development of potential
Professional growth
Empowerment
19. Companies seeking Servant
Leaders
7-Eleven
Darden Restaurants
Marriott International
Starbucks
TD Industries
Toyota
U.S. Army
Whole Foods
Zappos.com
20. Johnson & Johnson
Robert Wood Johnson: “It is the duty to the
leader to be a servant to those
responsible to him.”
21. Southwest
Highest productivity in the industry (2011)
Doesn’t practice “soft management”
Up-side-down priorities pyramid
Three core values
- Warrior spirit
- A servant’s heart
- A fun-loving attitude
22. Conclusion
Learning objectives
Types of Leadership
Authoritarian Leader
Participative Leader
Stewardship Leader
Servant Leader
To be a Servant Leader
Encourage others in
their development
Understand the larger
purpose in their work
23. Learning Objectives
It takes specific
characteristics to be a
Servant Leader
The advantages and
benefits make a
Servant Leader in high
demand
Companies who
employ Servant
Leadership are
thriving
