Schaefer George

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Carl Ford

Economy & Finance Technology

“ Maintaining Profitability By Offering Maintenance” George Schaefer Director of Sales Engineering TONE SOFTWARE – ReliaTel Team March 18, 2008

Discussion Topics… ,[object Object],[object Object],[object Object],[object Object]

Maintenance as a Business Strategy ,[object Object],[object Object],[object Object],[object Object]

Maintenance as a Business Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Maintenance as a Business Strategy

Define Your Maintenance Offering ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Position & Differentiate With Maintenance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Providers’ Convergence Evolution Voice Service Providers Must Expand to Data Voice Data Data Service Providers Must Expand to Voice CONVERGENCE “ By 2010, 95% of Enterprises will commingle voice and data services…” - Gartner

Convergence - Both Friend and Foe ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Convergence Creates Competitive Issues ,[object Object],[object Object],[object Object],[object Object],What are the Options?

Maintenance Execution & Delivery Options ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Maintenance Execution & Delivery Options ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],Harnessing the Right Technologies SaaS NOC Installed ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Choose Technology to Drive Maintenance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Technology Check List - What to Look For ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Technology Checklist – What to Look For ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Technology Checklist – What to Look For ,[object Object],[object Object],[object Object],[object Object],[object Object]

Maintain Profitability Through Maintenance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

About TONE SOFTWARE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],THANK YOU! ,[object Object]

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Schaefer George

1. “ Maintaining Profitability By Offering Maintenance” George Schaefer Director of Sales Engineering TONE SOFTWARE – ReliaTel Team March 18, 2008

8. Providers’ Convergence Evolution Voice Service Providers Must Expand to Data Voice Data Data Service Providers Must Expand to Voice CONVERGENCE “ By 2010, 95% of Enterprises will commingle voice and data services…” - Gartner

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Schaefer George

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