SlideShare a Scribd company logo

Chapters 7 and 8

•Download as PPT, PDF•
•
W
webhostingguy
1 of 44
IT Infrastructure Chapters 7 & 8 INFO 410 Glenn Booker INFO 410 Images are from the text author’s slides
The Business of IT Managing IT service delivery INFO 410
Proprietary internetworks ,[object Object],[object Object],[object Object],[object Object],[object Object]
Open standards ,[object Object],[object Object],[object Object],[object Object]
Incremental service delivery ,[object Object],[object Object],[object Object],[object Object]
Virtual integration ,[object Object],[object Object],[object Object]
Infrastructure impact ,[object Object],[object Object],[object Object],[object Object]
New service models ,[object Object],[object Object],[object Object],[object Object],[object Object]
Incremental outsourcing ,[object Object],[object Object],[object Object],[object Object]
Incremental outsourcing ,[object Object],[object Object],[object Object],[object Object]
Incremental outsourcing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Computing models ,[object Object],[object Object],[object Object]
Computing models ,[object Object],[object Object],[object Object],[object Object],[object Object]
Computing models ,[object Object],[object Object],[object Object],[object Object]
Computing models ,[object Object],[object Object]
Middleware must address ,[object Object],[object Object],[object Object],[object Object]
Incremental outsourcing risk ,[object Object],[object Object],[object Object],[object Object],[object Object]
Incremental outsourcing risk ,[object Object],[object Object],[object Object],[object Object],[object Object]
Incremental outsourcing risk ,[object Object],[object Object],[object Object],[object Object]
Outsourcing example: hosting ,[object Object],[object Object],[object Object],[object Object]
Outsourcing example: hosting ,[object Object],[object Object],[object Object]
Hosting models ,[object Object],[object Object],[object Object],[object Object]
Managing service providers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Proposal contents ,[object Object],[object Object],[object Object],[object Object]
RFP response ,[object Object],[object Object],[object Object],[object Object],[object Object]
Relationship management ,[object Object],[object Object],[object Object]
Relationship management ,[object Object],[object Object],[object Object]
SLA example for hosting service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managing SLAs ,[object Object],[object Object],[object Object],[object Object]
Large scale outsourcing ,[object Object],[object Object],[object Object],[object Object]
Why do large scale outsourcing? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Designing large scale alliances ,[object Object],[object Object],[object Object],[object Object],[object Object]
Designing large scale alliances ,[object Object],[object Object],[object Object]
Managing an alliance ,[object Object],[object Object],[object Object],[object Object],[object Object]
Managing an alliance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managing legacy systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managing legacy systems ,[object Object],[object Object],[object Object]
Managing legacy systems ,[object Object],[object Object],[object Object],[object Object],[object Object]
Managing IT infrastructure assets ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managing IT infrastructure assets ,[object Object],[object Object],[object Object],[object Object],[object Object]
Managing IT infrastructure assets ,[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Business of IT Managing IT project delivery
 

Recommended

Managed It Services
Managed It ServicesManaged It Services
Managed It Services
Gss America
 
Ppt Template
Ppt TemplatePpt Template
Ppt Template
papdev
 
Managing Diverse IT Infrastructure
Managing Diverse IT InfrastructureManaging Diverse IT Infrastructure
Managing Diverse IT Infrastructure
webhostingguy
 
Managed Services Model For IT Services
Managed Services Model For IT Services Managed Services Model For IT Services
Managed Services Model For IT Services
Ajay Rathi
 
ITSM SaaS vs. On-Premise
ITSM SaaS vs. On-PremiseITSM SaaS vs. On-Premise
ITSM SaaS vs. On-Premise
Samanage
 
David Caruso Keynote Address
David Caruso Keynote AddressDavid Caruso Keynote Address
David Caruso Keynote Address
Nathaniel Palmer
 
CloudPay - Building a Business Case for Global Payroll
CloudPay - Building a Business Case for Global PayrollCloudPay - Building a Business Case for Global Payroll
CloudPay - Building a Business Case for Global Payroll
CloudPay
 
Paul Strassman Keynote Address
Paul Strassman Keynote AddressPaul Strassman Keynote Address
Paul Strassman Keynote Address
Nathaniel Palmer
 

Recommended

Managed It Services
Managed It ServicesManaged It Services
Managed It Services
Gss America
 
Ppt Template
Ppt TemplatePpt Template
Ppt Template
papdev
 
Managing Diverse IT Infrastructure
Managing Diverse IT InfrastructureManaging Diverse IT Infrastructure
Managing Diverse IT Infrastructure
webhostingguy
 
Managed Services Model For IT Services
Managed Services Model For IT Services Managed Services Model For IT Services
Managed Services Model For IT Services
Ajay Rathi
 
ITSM SaaS vs. On-Premise
ITSM SaaS vs. On-PremiseITSM SaaS vs. On-Premise
ITSM SaaS vs. On-Premise
Samanage
 
David Caruso Keynote Address
David Caruso Keynote AddressDavid Caruso Keynote Address
David Caruso Keynote Address
Nathaniel Palmer
 
CloudPay - Building a Business Case for Global Payroll
CloudPay - Building a Business Case for Global PayrollCloudPay - Building a Business Case for Global Payroll
CloudPay - Building a Business Case for Global Payroll
CloudPay
 
Paul Strassman Keynote Address
Paul Strassman Keynote AddressPaul Strassman Keynote Address
Paul Strassman Keynote Address
Nathaniel Palmer
 
Cloud Computing for CPAs: What Your Client Will Ask You
Cloud Computing for CPAs: What Your Client Will Ask YouCloud Computing for CPAs: What Your Client Will Ask You
Cloud Computing for CPAs: What Your Client Will Ask You
Wipfli LLP/Brittenford Systems Inc.
 
Microsoft Online Services
Microsoft Online ServicesMicrosoft Online Services
Microsoft Online Services
beckyjacobs
 
Implementing IT Service Management: A Guide to Success
Implementing IT Service Management: A Guide to SuccessImplementing IT Service Management: A Guide to Success
Implementing IT Service Management: A Guide to Success
Dave Cornelius - Value Contributor-agility and innovation
 
Dennis Wisnosky Keynote Address
Dennis Wisnosky Keynote AddressDennis Wisnosky Keynote Address
Dennis Wisnosky Keynote Address
Nathaniel Palmer
 
Proventiv Sales Presentation
Proventiv Sales PresentationProventiv Sales Presentation
Proventiv Sales Presentation
MSI Services
 
Cloud computing & service level agreements
Cloud computing & service level agreementsCloud computing & service level agreements
Cloud computing & service level agreements
Cade Zvavanjanja
 
Ronald Schmelzer Keynote Address
Ronald Schmelzer Keynote AddressRonald Schmelzer Keynote Address
Ronald Schmelzer Keynote Address
Nathaniel Palmer
 
Itilv3
Itilv3Itilv3
Itilv3
renukac1010
 
Managed Services
Managed ServicesManaged Services
Managed Services
Rishu Mehra
 
Itilv3
Itilv3Itilv3
Itilv3
amanrecruiter
 
Les DSI face au Tsunami Cloud
Les DSI face au Tsunami Cloud Les DSI face au Tsunami Cloud
Les DSI face au Tsunami Cloud
Club Alliances
 
Four Priorities to Enhance the Virtualized Infrastructure
Four Priorities to Enhance the Virtualized InfrastructureFour Priorities to Enhance the Virtualized Infrastructure
Four Priorities to Enhance the Virtualized Infrastructure
IBM India Smarter Computing
 
Trillium Software Building the Business Case for Data Quality
Trillium Software Building the Business Case for Data QualityTrillium Software Building the Business Case for Data Quality
Trillium Software Building the Business Case for Data Quality
Trillium Software
 
7 Must-Have Managed IT Services Offerings for 2015
7 Must-Have Managed IT Services Offerings for 20157 Must-Have Managed IT Services Offerings for 2015
7 Must-Have Managed IT Services Offerings for 2015
Continuum
 
KS2 Technologies - Managed Services
KS2 Technologies - Managed ServicesKS2 Technologies - Managed Services
KS2 Technologies - Managed Services
Eric Kuefler
 
An Adaptive Priority Approach for Effective Problem Resolution in ITSM
An Adaptive Priority Approach for Effective Problem Resolution in ITSMAn Adaptive Priority Approach for Effective Problem Resolution in ITSM
An Adaptive Priority Approach for Effective Problem Resolution in ITSM
Prodapt Solutions
 
Asset Management: Climbing the Asset Maturity Curve
Asset Management: Climbing the Asset Maturity CurveAsset Management: Climbing the Asset Maturity Curve
Asset Management: Climbing the Asset Maturity Curve
Information Services Group (ISG)
 
Gartner IT Financial, Procurement & Asset Management Summit London 2011 Overview
Gartner IT Financial, Procurement & Asset Management Summit London 2011 OverviewGartner IT Financial, Procurement & Asset Management Summit London 2011 Overview
Gartner IT Financial, Procurement & Asset Management Summit London 2011 Overview
Pascal Winckel
 
The service desk as a strategic function
The service desk as a strategic functionThe service desk as a strategic function
The service desk as a strategic function
HigherEdITMgt
 
The Changing Data Quality & Data Governance Landscape
The Changing Data Quality & Data Governance LandscapeThe Changing Data Quality & Data Governance Landscape
The Changing Data Quality & Data Governance Landscape
Trillium Software
 
Designing Products for the Cloud
Designing Products for the CloudDesigning Products for the Cloud
Designing Products for the Cloud
Steve Keifer
 
IEEE PHM Cloud Computing
IEEE PHM Cloud ComputingIEEE PHM Cloud Computing
IEEE PHM Cloud Computing
Joseph Williams
 

More Related Content

What's hot

Cloud Computing for CPAs: What Your Client Will Ask You
Cloud Computing for CPAs: What Your Client Will Ask YouCloud Computing for CPAs: What Your Client Will Ask You
Cloud Computing for CPAs: What Your Client Will Ask You
Wipfli LLP/Brittenford Systems Inc.
 
Proventiv Sales Presentation
Proventiv Sales PresentationProventiv Sales Presentation
Proventiv Sales Presentation
MSI Services
 
Four Priorities to Enhance the Virtualized Infrastructure
Four Priorities to Enhance the Virtualized InfrastructureFour Priorities to Enhance the Virtualized Infrastructure
Four Priorities to Enhance the Virtualized Infrastructure
IBM India Smarter Computing
 
Trillium Software Building the Business Case for Data Quality
Trillium Software Building the Business Case for Data QualityTrillium Software Building the Business Case for Data Quality
Trillium Software Building the Business Case for Data Quality
Trillium Software
 
7 Must-Have Managed IT Services Offerings for 2015
7 Must-Have Managed IT Services Offerings for 20157 Must-Have Managed IT Services Offerings for 2015
7 Must-Have Managed IT Services Offerings for 2015
Continuum
 
The service desk as a strategic function
The service desk as a strategic functionThe service desk as a strategic function
The service desk as a strategic function
HigherEdITMgt
 
The Changing Data Quality & Data Governance Landscape
The Changing Data Quality & Data Governance LandscapeThe Changing Data Quality & Data Governance Landscape
The Changing Data Quality & Data Governance Landscape
Trillium Software
 

What's hot (20)

Cloud Computing for CPAs: What Your Client Will Ask You
Cloud Computing for CPAs: What Your Client Will Ask YouCloud Computing for CPAs: What Your Client Will Ask You
Cloud Computing for CPAs: What Your Client Will Ask You
 
Microsoft Online Services
Microsoft Online ServicesMicrosoft Online Services
Microsoft Online Services
 
Implementing IT Service Management: A Guide to Success
Implementing IT Service Management: A Guide to SuccessImplementing IT Service Management: A Guide to Success
Implementing IT Service Management: A Guide to Success
 
Dennis Wisnosky Keynote Address
Dennis Wisnosky Keynote AddressDennis Wisnosky Keynote Address
Dennis Wisnosky Keynote Address
 
Proventiv Sales Presentation
Proventiv Sales PresentationProventiv Sales Presentation
Proventiv Sales Presentation
 
Cloud computing & service level agreements
Cloud computing & service level agreementsCloud computing & service level agreements
Cloud computing & service level agreements
 
Ronald Schmelzer Keynote Address
Ronald Schmelzer Keynote AddressRonald Schmelzer Keynote Address
Ronald Schmelzer Keynote Address
 
Itilv3
Itilv3Itilv3
Itilv3
 
Managed Services
Managed ServicesManaged Services
Managed Services
 
Itilv3
Itilv3Itilv3
Itilv3
 
Les DSI face au Tsunami Cloud
Les DSI face au Tsunami Cloud Les DSI face au Tsunami Cloud
Les DSI face au Tsunami Cloud
 
Four Priorities to Enhance the Virtualized Infrastructure
Four Priorities to Enhance the Virtualized InfrastructureFour Priorities to Enhance the Virtualized Infrastructure
Four Priorities to Enhance the Virtualized Infrastructure
 
Trillium Software Building the Business Case for Data Quality
Trillium Software Building the Business Case for Data QualityTrillium Software Building the Business Case for Data Quality
Trillium Software Building the Business Case for Data Quality
 
7 Must-Have Managed IT Services Offerings for 2015
7 Must-Have Managed IT Services Offerings for 20157 Must-Have Managed IT Services Offerings for 2015
7 Must-Have Managed IT Services Offerings for 2015
 
KS2 Technologies - Managed Services
KS2 Technologies - Managed ServicesKS2 Technologies - Managed Services
KS2 Technologies - Managed Services
 
An Adaptive Priority Approach for Effective Problem Resolution in ITSM
An Adaptive Priority Approach for Effective Problem Resolution in ITSMAn Adaptive Priority Approach for Effective Problem Resolution in ITSM
An Adaptive Priority Approach for Effective Problem Resolution in ITSM
 
Asset Management: Climbing the Asset Maturity Curve
Asset Management: Climbing the Asset Maturity CurveAsset Management: Climbing the Asset Maturity Curve
Asset Management: Climbing the Asset Maturity Curve
 
Gartner IT Financial, Procurement & Asset Management Summit London 2011 Overview
Gartner IT Financial, Procurement & Asset Management Summit London 2011 OverviewGartner IT Financial, Procurement & Asset Management Summit London 2011 Overview
Gartner IT Financial, Procurement & Asset Management Summit London 2011 Overview
 
The service desk as a strategic function
The service desk as a strategic functionThe service desk as a strategic function
The service desk as a strategic function
 
The Changing Data Quality & Data Governance Landscape
The Changing Data Quality & Data Governance LandscapeThe Changing Data Quality & Data Governance Landscape
The Changing Data Quality & Data Governance Landscape
 

Similar to Chapters 7 and 8

Cloud Computing - A future prerogative
Cloud Computing - A future prerogativeCloud Computing - A future prerogative
Cloud Computing - A future prerogative
Wayne Poggenpoel
 
Soa Business And Technical Overview Presentation (Reed003707)
Soa Business And Technical Overview Presentation (Reed003707)Soa Business And Technical Overview Presentation (Reed003707)
Soa Business And Technical Overview Presentation (Reed003707)
miteshisheth
 
Soa Business And Technical Overview Presentation (Reed003707)
Soa Business And Technical Overview Presentation (Reed003707)Soa Business And Technical Overview Presentation (Reed003707)
Soa Business And Technical Overview Presentation (Reed003707)
miteshisheth
 
Soa Business And Technical Overview Presentation (Reed003707)
Soa Business And Technical Overview Presentation (Reed003707)Soa Business And Technical Overview Presentation (Reed003707)
Soa Business And Technical Overview Presentation (Reed003707)
miteshisheth
 
Soa Business And Technical Overview Presentation (Reed003707)
Soa Business And Technical Overview Presentation (Reed003707)Soa Business And Technical Overview Presentation (Reed003707)
Soa Business And Technical Overview Presentation (Reed003707)
miteshisheth
 
Soa Business And Technical Overview Presentation (Reed003707)
Soa Business And Technical Overview Presentation (Reed003707)Soa Business And Technical Overview Presentation (Reed003707)
Soa Business And Technical Overview Presentation (Reed003707)
miteshisheth
 
Soa Business And Technical Overview Presentation (Reed003707)
Soa Business And Technical Overview Presentation (Reed003707)Soa Business And Technical Overview Presentation (Reed003707)
Soa Business And Technical Overview Presentation (Reed003707)
miteshisheth
 
Virgílio Vargas Presentations / CloudViews.Org - Cloud Computing Conference 2...
Virgílio Vargas Presentations / CloudViews.Org - Cloud Computing Conference 2...Virgílio Vargas Presentations / CloudViews.Org - Cloud Computing Conference 2...
Virgílio Vargas Presentations / CloudViews.Org - Cloud Computing Conference 2...
EuroCloud
 

Similar to Chapters 7 and 8 (20)

Designing Products for the Cloud
Designing Products for the CloudDesigning Products for the Cloud
Designing Products for the Cloud
 
IEEE PHM Cloud Computing
IEEE PHM Cloud ComputingIEEE PHM Cloud Computing
IEEE PHM Cloud Computing
 
5 Reasons Why IT Managed Services in Washington, DC, Are the Best.pdf
5 Reasons Why IT Managed Services in Washington, DC, Are the Best.pdf5 Reasons Why IT Managed Services in Washington, DC, Are the Best.pdf
5 Reasons Why IT Managed Services in Washington, DC, Are the Best.pdf
 
THINKstrategies Open Source Presentation Software 2008
THINKstrategies Open Source Presentation Software 2008THINKstrategies Open Source Presentation Software 2008
THINKstrategies Open Source Presentation Software 2008
 
ETCA_5
ETCA_5ETCA_5
ETCA_5
 
I T E007 Warner 091807
I T E007 Warner 091807I T E007 Warner 091807
I T E007 Warner 091807
 
Why Should You Invest In The Cloud?
Why Should You Invest In The Cloud?Why Should You Invest In The Cloud?
Why Should You Invest In The Cloud?
 
Cloud computing in context
Cloud computing in contextCloud computing in context
Cloud computing in context
 
Cloud Computing - A future prerogative
Cloud Computing - A future prerogativeCloud Computing - A future prerogative
Cloud Computing - A future prerogative
 
Bab 8 (managing it services delivery)
Bab 8 (managing it services delivery)Bab 8 (managing it services delivery)
Bab 8 (managing it services delivery)
 
Concorde Solutions ITAM Review Tools Day
Concorde Solutions ITAM Review Tools Day Concorde Solutions ITAM Review Tools Day
Concorde Solutions ITAM Review Tools Day
 
AE Rio 2011 - Cezar Taurion Arquitetura de infra-estrutura Cloud
AE Rio 2011 - Cezar Taurion Arquitetura de infra-estrutura CloudAE Rio 2011 - Cezar Taurion Arquitetura de infra-estrutura Cloud
AE Rio 2011 - Cezar Taurion Arquitetura de infra-estrutura Cloud
 
ITIL V3 Overview
ITIL V3 OverviewITIL V3 Overview
ITIL V3 Overview
 
Soa Business And Technical Overview Presentation (Reed003707)
Soa Business And Technical Overview Presentation (Reed003707)Soa Business And Technical Overview Presentation (Reed003707)
Soa Business And Technical Overview Presentation (Reed003707)
 
Soa Business And Technical Overview Presentation (Reed003707)
Soa Business And Technical Overview Presentation (Reed003707)Soa Business And Technical Overview Presentation (Reed003707)
Soa Business And Technical Overview Presentation (Reed003707)
 
Soa Business And Technical Overview Presentation (Reed003707)
Soa Business And Technical Overview Presentation (Reed003707)Soa Business And Technical Overview Presentation (Reed003707)
Soa Business And Technical Overview Presentation (Reed003707)
 
Soa Business And Technical Overview Presentation (Reed003707)
Soa Business And Technical Overview Presentation (Reed003707)Soa Business And Technical Overview Presentation (Reed003707)
Soa Business And Technical Overview Presentation (Reed003707)
 
Soa Business And Technical Overview Presentation (Reed003707)
Soa Business And Technical Overview Presentation (Reed003707)Soa Business And Technical Overview Presentation (Reed003707)
Soa Business And Technical Overview Presentation (Reed003707)
 
Soa Business And Technical Overview Presentation (Reed003707)
Soa Business And Technical Overview Presentation (Reed003707)Soa Business And Technical Overview Presentation (Reed003707)
Soa Business And Technical Overview Presentation (Reed003707)
 
Virgílio Vargas Presentations / CloudViews.Org - Cloud Computing Conference 2...
Virgílio Vargas Presentations / CloudViews.Org - Cloud Computing Conference 2...Virgílio Vargas Presentations / CloudViews.Org - Cloud Computing Conference 2...
Virgílio Vargas Presentations / CloudViews.Org - Cloud Computing Conference 2...
 

More from webhostingguy

Running and Developing Tests with the Apache::Test Framework
Running and Developing Tests with the Apache::Test FrameworkRunning and Developing Tests with the Apache::Test Framework
Running and Developing Tests with the Apache::Test Framework
webhostingguy
 
MySQL and memcached Guide
MySQL and memcached GuideMySQL and memcached Guide
MySQL and memcached Guide
webhostingguy
 
Novell® iChain® 2.3
Novell® iChain® 2.3Novell® iChain® 2.3
Novell® iChain® 2.3
webhostingguy
 
Load-balancing web servers Load-balancing web servers
Load-balancing web servers Load-balancing web serversLoad-balancing web servers Load-balancing web servers
Load-balancing web servers Load-balancing web servers
webhostingguy
 
SQL Server 2008 Consolidation
SQL Server 2008 ConsolidationSQL Server 2008 Consolidation
SQL Server 2008 Consolidation
webhostingguy
 
Master Service Agreement
Master Service AgreementMaster Service Agreement
Master Service Agreement
webhostingguy
 
PHP and MySQL PHP Written as a set of CGI binaries in C in ...
PHP and MySQL PHP Written as a set of CGI binaries in C in ...PHP and MySQL PHP Written as a set of CGI binaries in C in ...
PHP and MySQL PHP Written as a set of CGI binaries in C in ...
webhostingguy
 
Dell Reference Architecture Guide Deploying Microsoft® SQL ...
Dell Reference Architecture Guide Deploying Microsoft® SQL ...Dell Reference Architecture Guide Deploying Microsoft® SQL ...
Dell Reference Architecture Guide Deploying Microsoft® SQL ...
webhostingguy
 
Web design for business.ppt
Web design for business.pptWeb design for business.ppt
Web design for business.ppt
webhostingguy
 
IT Power Management Strategy
IT Power Management Strategy IT Power Management Strategy
IT Power Management Strategy
webhostingguy
 
Excel and SQL Quick Tricks for Merchandisers
Excel and SQL Quick Tricks for MerchandisersExcel and SQL Quick Tricks for Merchandisers
Excel and SQL Quick Tricks for Merchandisers
webhostingguy
 
Parallels Hosting Products
Parallels Hosting ProductsParallels Hosting Products
Parallels Hosting Products
webhostingguy
 
Microsoft PowerPoint presentation 2.175 Mb
Microsoft PowerPoint presentation 2.175 MbMicrosoft PowerPoint presentation 2.175 Mb
Microsoft PowerPoint presentation 2.175 Mb
webhostingguy
 
Installation of MySQL 5.1 Cluster Software on the Solaris 10 ...
Installation of MySQL 5.1 Cluster Software on the Solaris 10 ...Installation of MySQL 5.1 Cluster Software on the Solaris 10 ...
Installation of MySQL 5.1 Cluster Software on the Solaris 10 ...
webhostingguy
 

More from webhostingguy (20)

File Upload
File UploadFile Upload
File Upload
 
Running and Developing Tests with the Apache::Test Framework
Running and Developing Tests with the Apache::Test FrameworkRunning and Developing Tests with the Apache::Test Framework
Running and Developing Tests with the Apache::Test Framework
 
MySQL and memcached Guide
MySQL and memcached GuideMySQL and memcached Guide
MySQL and memcached Guide
 
Novell® iChain® 2.3
Novell® iChain® 2.3Novell® iChain® 2.3
Novell® iChain® 2.3
 
Load-balancing web servers Load-balancing web servers
Load-balancing web servers Load-balancing web serversLoad-balancing web servers Load-balancing web servers
Load-balancing web servers Load-balancing web servers
 
SQL Server 2008 Consolidation
SQL Server 2008 ConsolidationSQL Server 2008 Consolidation
SQL Server 2008 Consolidation
 
What is mod_perl?
What is mod_perl?What is mod_perl?
What is mod_perl?
 
What is mod_perl?
What is mod_perl?What is mod_perl?
What is mod_perl?
 
Master Service Agreement
Master Service AgreementMaster Service Agreement
Master Service Agreement
 
Notes8
Notes8Notes8
Notes8
 
PHP and MySQL PHP Written as a set of CGI binaries in C in ...
PHP and MySQL PHP Written as a set of CGI binaries in C in ...PHP and MySQL PHP Written as a set of CGI binaries in C in ...
PHP and MySQL PHP Written as a set of CGI binaries in C in ...
 
Dell Reference Architecture Guide Deploying Microsoft® SQL ...
Dell Reference Architecture Guide Deploying Microsoft® SQL ...Dell Reference Architecture Guide Deploying Microsoft® SQL ...
Dell Reference Architecture Guide Deploying Microsoft® SQL ...
 
Web design for business.ppt
Web design for business.pptWeb design for business.ppt
Web design for business.ppt
 
IT Power Management Strategy
IT Power Management Strategy IT Power Management Strategy
IT Power Management Strategy
 
Excel and SQL Quick Tricks for Merchandisers
Excel and SQL Quick Tricks for MerchandisersExcel and SQL Quick Tricks for Merchandisers
Excel and SQL Quick Tricks for Merchandisers
 
OLUG_xen.ppt
OLUG_xen.pptOLUG_xen.ppt
OLUG_xen.ppt
 
Parallels Hosting Products
Parallels Hosting ProductsParallels Hosting Products
Parallels Hosting Products
 
Microsoft PowerPoint presentation 2.175 Mb
Microsoft PowerPoint presentation 2.175 MbMicrosoft PowerPoint presentation 2.175 Mb
Microsoft PowerPoint presentation 2.175 Mb
 
Reseller's Guide
Reseller's GuideReseller's Guide
Reseller's Guide
 
Installation of MySQL 5.1 Cluster Software on the Solaris 10 ...
Installation of MySQL 5.1 Cluster Software on the Solaris 10 ...Installation of MySQL 5.1 Cluster Software on the Solaris 10 ...
Installation of MySQL 5.1 Cluster Software on the Solaris 10 ...
 

Chapters 7 and 8

  • 1. IT Infrastructure Chapters 7 & 8 INFO 410 Glenn Booker INFO 410 Images are from the text author’s slides
  • 2. The Business of IT Managing IT service delivery INFO 410
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41.
  • 42.
  • 43. The Business of IT Managing IT project delivery
  • 44.