Evincesis Info

Customer Expectations Deliver “great” service Personalize it Do it faster Ensure closure and commitment Incorporate new technologies Be more available and accessible Give customers choice and control Handle more volume Handle more customers Provide more information Address more complex requests Lower costs Generate Revenue

The Business world facing is some realities.. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Remote Processing / Outsourcing: Focus on core operations Need to reduce costs Skill shortages Technology Changes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Evincesis advantage Evincesis value proposition Cost ,[object Object],[object Object],[object Object],[object Object],Productivity ,[object Object],[object Object],[object Object],[object Object],Quality ,[object Object],[object Object],[object Object]

Our Business Focus… 1 2 3 4 5 Data Entry Rule Set Processing Decision Making / Problem Solving Direct Customer Interaction Expert Knowledge Services

Industry/specialized services Supply chain services Knowledge services Industry services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Business optimization services Procurement services HR services Finance & accounting services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Expanding service lines: BPO >>>> KPO “ Customers that have a broad range of requirements but only have one major supplier should choose Evincesis . It is active in all major functional segments with a broad range of vertical industry capabilities ” Ability to provide multiple solutions for a single client Customer relationship management Voice (inbound/outbound) eMail / Web / Chat ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Process Process + applications Process + applications + infrastructure Increasing customer value Cost savings & process standardization Process optimization Process re- engineering Transition Wave 1 Wave 2 Wave 3 Customer value Operations Applications Operations Infrastructure Operations Applications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Delivery through phased, proven approach to impart benefits over the entire relationship lifecycle

Our differentiators The experience ,[object Object],[object Object],The excellence ,[object Object],[object Object],[object Object],[object Object],The scale ,[object Object],[object Object],[object Object],[object Object],[object Object],The benefits…faster, better , cheaper ,[object Object],[object Object]

Infrastructure ,[object Object],[object Object],[object Object], Upcoming facility at Republic of Mauritius

For more reference & contact Deepak Patel Email: deepak.patel@evincesis.com Thank You

Evincesis Info

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