INTRODUCTION Conflict is define in many ways. The Latin word conflictus, a "striking together with force", implies disagreement, discord, and friction among members of a group; interaction where words, emotions, and actions "strike together" to produce disruptive effects. Conflict is an unavoidable outgrowth of group life, for by entering into relations with others we must negotiate and renegotiate our undertakings and our outcomes. There are four main types of conflict: Interpersonal Conflict, Intrapersonal Conflict, Intergroup Conflict.
Pseudo-Conflict :- This type of conflict happens when people have misunderstandings with each other. Sometimes two people perceive their goals as incompatible, but in fact the goals are compatible. That is known as a pseudo conflict. Pseudo conflict can be easily solved by clarification of information or meaning.
Simple Conflict :- This type of conflict occurs when people disagree about certain issues. This can occur when each of two individuals knows what each other wants, but neither can achieve their own goals without preventing the other from achieving theirs.
Ego Conflict :-This type of conflict is caused when personalities within a group clash. It is essentially a struggle between two people that is characterized by name calling and blaming. Ego conflict puts the other on the defensive and tends to ignore the original issue.
INTERGROUP CONFLICT- An overt expressions of tensions between goals or concerns of one group or those of another group. There are opposing interests, group boundaries or group differences involved. The conflict is directly or indirectly related to culture group identies. Sources of this type conflict includes: Competing Goals; Competition of Resources; Cultural Differences; Power Discrepancies; Assimilation vs. Preservation of microcultural identity.
Conflict is often needed. It: 1. Helps to raise and address problems. 2. Energizes work to be on the most appropriate issues. 3. Helps people "be real", for example, it motivates them to participate. 4. Helps people learn how to recognize and benefit from their differences.
Conflict is not the same as discomfort. The conflict isn't the problem - it is when conflict is poorly managed that is the problem.
Conflict is a problem when it: 1. Hampers productivity. 2. Lowers morale. 3. Causes more and continued conflicts. 4. Causes inappropriate behaviors.
Types of Managerial Actions that Cause Workplace Conflicts
1. Poor communications a. Employees experience continuing surprises, they aren't informed of new decisions, programs, etc. b. Employees don't understand reasons for decisions, they aren't involved in decision-making. c. As a result, employees trust the "rumor mill" more than management.
2. Accommodate it . Give in to others, sometimes to the extent that you compromise yourself.
a. Use this approach very sparingly and infrequently, for example, in situations when you know that you will have another more useful approach in the very near future. Usually this approach tends to worsen the conflict over time, and causes conflicts within yourself.