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Marketing
Basics
Introduction
What is
Marketing?
Marketing is
to sell
Marketing is
knowing what
to sell
Marketing is the process through
which organizations create value
for people and build strong
relations to receive value in return
Marketing is the process through
which organizations create value
for people and build strong
relations to receive value in return
Process
Customer
needs
Marketing
strategy
Marketing
program
Profitable
relations Value
Total Value
Costs
Client value
Customer
needs
Marketing
strategy
Marketing
program
Profitable
relations Value
People
Market
Segment 1
Segment 2
Segment 3
Target
group
Segment 2
Segment 3
https://www.youtube.com/watch?
v=Yoz5vk9Bc-k
Value
AXE	
  
https://www.youtube.com/watch?
v=Nj_Q5ySp5_U
AXE	
  
SEX	
  
Production
concept
Product
concept
Selling
concept
Marketing
concept
Societal
marketing
concept
Production
concept
Product
concept
Selling
concept
Marketing
concept
Societal
marketing
concept
Production
concept
Product
concept
Selling
concept
Marketing
concept
Societal
marketing
concept
https://www.youtube.com/watch?
v=XNBP18nrRdw
Production
concept
Product
concept
Selling
concept
Marketing
concept
Societal
marketing
concept
Production
concept
Product
concept
Selling
concept
Marketing
concept
Societal
marketing
concept
Bread
Apples
Coffee
Chicken
Soap
Bread
Apples
Nescafé
Chicken
Soap
Bread
Apples
Coffee
Chicken
Soap
Bread
Apples
Nescafé
Chicken
Soap
Production
concept
Product
concept
Selling
concept
Marketing
concept
Societal
marketing
concept
Customer
needs
Marketing
strategy
Marketing
program
Profitable
relations Value
Marketing
Mix
Product
Price
Place
Promotion
Marketing
Mix
Product
Price
Place
Promotion
Marketing
Mix
Consumer
Cost
Convenience
Communication
Customer
needs
Marketing
strategy
Marketing
program
Profitable
relations Value
Relations
CRM
L Expected
Value
L Expected
Value
J Expected
Value
K Expected
Value
J Expected
Value
A happy
customer tells 3 friends
An unhappy
customer tells 10friends
Perceived value
Customer
needs
Marketing
strategy
Marketing
program
Profitable
relations Value
Customer
Lifetime Value
Customer
Equity
Butterflies
True
friends
Strangers Barnacles
Profitability
Loyalty
Low High
High
Low
Butterflies
True
friends
Strangers Barnacles
Profitability
Loyalty
Low High
High
Low
Butterflies
True
friends
Strangers Barnacles
Profitability
Loyalty
Low High
High
Low
Butterflies
True
friends
Strangers Barnacles
Profitability
Loyalty
Low High
High
Low
Butterflies
True
friends
Strangers Barnacles
Profitability
Loyalty
Low High
High
Low
Butterflies
True
friends
Strangers Barnacles
Profitability
Loyalty
Low High
High
Low
Changing
landscape
The future ain’t
what it used to be
https://www.youtube.com/watch?
v=PgTaqBD8MO8
Internet
users
2012 1,8 billion
Internet
users
2015 3,4 billion
Web 1.0
Web 2.0
Web 3.0
https://www.youtube.com/watch?
v=v7445SC0wgs
https://www.youtube.com/watch?
v=6M1CxLmgsv8
Marketing 1   marketing basics
Marketing 1   marketing basics
Marketing 1   marketing basics
Marketing 1   marketing basics
Marketing 1   marketing basics

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Marketing 1 marketing basics