5. 2011: State of ScanSource Communications 2011 better than 2010 – FY 2011 sales increased 24% Average inventory – increased 48% over FY 2010 Investment in people – 25% increase in sales, business development, merchandising and technical services UC focus continues to pay off for SSC and our resellers Signed ShoreTel for core product distribution in North America Polycom’s 2011 North America & Global Distributor of the Year ScanSource, Inc. Confidential
6. ScanSource, Inc. Confidential Our 2012 Organization Buck Baker President Yvette McKenzie Vice President, Merchandising Karen Burton, Sales Operations Brian Cuppett Vice President, Sales Christie Hamberis, Director, Merchandising 8 Product Managers Kelly Oliver Manager, Sales(SC) 13 AMs Amy Krueger Manager, Sales(KS) 15 AMs Tracey Boucher, Director, Merchandising 8 Product Managers Kim Crawford Manager, BDM 7 BDMs Jason McKanna Manager, Sales(KS) 5 Sales Reps Rich Cole Team Lead, Video Technical Support(KS) 5 Technical Engineers Kyle DeWitt Team Lead, Technical Support 6 Technical Engineers An 80 person team supporting you! Matt Brungardt Team Lead, Technical Engineering
7. This Is How We Do It ScanSource, Inc. Confidential A dedicated support team ready to work for you through people, programs, tools and services
23. Technical Lab for Problem Resolution and Interoperability TestingTechnical Services Fit For Our Kings ScanSource, Inc. Confidential Sean Sparacio Technical Support Analyst Rich Cole Team Leader Technical Services
33. We Work How You Work! ScanSource, Inc. Confidential Our exclusive Polycom promo running October 1, 2011 to September 30, 2012. Quarterly prizes: Vote on demo equipment and participate in a quarterly random drawing. Grand prize: Vote each quarter on specific components of the trip: location, restaurant, activity, etc. Resellers have to qualify for the promo and earn entries to win. There will be 6 random Grand Prize winners. Resellers who register win a $25 gift card (while supplies last) Visit the Polycom booth during the EXPO to register and win! www.weworkhowyouwork.com
38. ScanSource, Inc. Confidential Are YOU Satisfied with us? 114 reseller respondents - August 2011 satisfaction survey What is most important to you in working with us? Product Availability Efficient Delivery Knowledgeable Sales Reps Technical Support Rate the quality of these services delivered by ScanSource. Product Availability Score of - 97% Very Good to Excellent Efficient Delivery Score of - 95% Very Good to Excellent Knowledgeable Sales Reps Score of - 89% Very Good to Excellent Technical Support Score of - 81% Very Good to Excellent
39. Housekeeping ScanSource, Inc. Confidential Total Coverage – Survey Results Boston Research Group, August 2011For the Service Period May 2010 – April 2011 “ScanSource Communications is clearly a very strong and valued Polycom Channel Partner with 100% overall customer satisfaction …” ScanSource achieved strong satisfaction ratings across all service and support areas. Customer Comments: “THEY TREAT US VERY WELL. THEY ARE PROMPT TO RETURN OUR PHONE CALLS AND GET THE PROBLEM FIXED. THEY ARE EXTREMELY FAST.” “I THINK THEY DO A FINE JOB, AND I AM SATISFIED WITH THEM. THEY ARE OUR SOURCE FOR POLYCOM PRODUCTS.”
40. ScanSource, Inc. Confidential 2012: What’s Next? Continue the push in Unified Communications education and marketing Invest in tools to make it easier to do business with usCommand Central, SUMO, The Source, Service Renewals Additional complimentary vendor partnerships Additional branded services through Total Coverage Invest in infrastructure - people
41. Get Involved NOW! ScanSource, Inc. Confidential Win one of three $5,000 partner marketing programs – EXPO Sign up for our Technology Solution Guides – EXPO Go Mobile at the EXPO and earn points! NOW: Visit www.kingconf11.com – add to mobile home screen EXPO: Log in and enter codes received at each booth Chances to win $100/$200/$300 VISA rewards (must be present to win) Win cash during the Thursday Break Outs Sign the attendance sheet at sessions you attend Chances to win $100/$200/$300 VISA rewards (must be present to win)
You learned about our UC strategy in Austin last yearDesignated to train and educate all major markets and our (5) unique categories of reseller partnersHere’s a glimpse at what we did…
Ongoing Web seminars Seven sessions on a varied topics from industry experts (like Marty Parker of Unicomm Consulting)Additional vendor specific and Business related sessions (like our Reseller Financial Services summer series on Financing UC)Industry EventsChannel Partners, Enterprise Connect, UC Summit, Xchange, CompTIAUC Solution guides On Line version in first half of year. Two more guides coming in Q4…Microsoft Lync and Adding UC value to the PBX)4 UC Newsletters Dedicated landing pages and website updates for quick access to resources (like our UC Landing page and dedicated Lync Microsite)Sale Organization has attended additional training sessions on UC and UC related prodcuts, aquiring certifications Tech certifications were also achieved
So, what’s in store for 2012?Our exclusive promo with Polycom Oct 1, 2011 to Sep 30, 2012We want you to get in the game and get started right here in Memphis
www.weworkhowyouwork.comSite is live – take a demo in the EXPO and register today to win!
It’s all about having conversations in the format most convenient for youThe Source blog communityPlanning for Profit with featured content on Negotiation Skills with Bill Garcia who you will hear from laterSocial media tool interaction – use our Twitter hashtag #kingconf11 to increase the event chatter
Feedback is a gift We cannot get better if we don’t ask you what’s working right and where we need to improve
There are several ways to get involved here in MemphisYou MUST BE PRESENT to win this year, so stick around with us and earn chances at big cash prizes!