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2021 © AppFolio, Inc. Confidential
Feature focus:
AppFolio’s latest
association
management
innovations
2021 © AppFolio, Inc. Confidential
#APPFOLIOCHAT
#IHEARTAPPFOLIO
Follow us
Questions or Comments?
Tweet: @AppFolio | #AppFolioChat
@AppFolio
@AppFolio
Facebook.com/appfolio
2021 © AppFolio, Inc. Confidential
01
Listening to
customers is in our
DNA
02
Our product
innovation process
03
Live feature demos
3
Today’s Agenda:
04
Q&A
2021 © AppFolio, Inc. Confidential
2021 © AppFolio, Inc. Confidential
JORDAN LEVINE
Co-Founder
Listening to
customers is in our
DNA
5
PELICAN PROPERTY MANAGEMENT
Baltimore, MD
❝
AppFolio is an amazing tool. It provides us
with the competitive edge that we wouldn’t
have with any other product that I’ve seen
out there to date.
2021 © AppFolio, Inc. Confidential
Customer-driven development
USER RESEARCH
CONTINUOUS
FEEDBACK &
ITERATION
Detailed
Discovery
MARKET
VALIDATION
Brainstorm
Ideas
Build &
Release
Customer
Feedback
Customer
Feedback
Identify & Prioritize
Opportunities
Validate
Opportunities
6
2021 © AppFolio, Inc. Confidential
Deliver mobile
experiences
Automated
workflows
Real-time
insights
AppFolio innovates
so you can thrive.
Instant
communication
7
2021 © AppFolio, Inc. Confidential
Let’s take a look!
8
2021 © AppFolio, Inc. Confidential
45 Days
Intent to Lien
Email
Priority + Certified mail
Collection fees
Due Date 15 Days
Late Notice
Late fee
Email
30 Days
Demand Notice
Email
Priority mail
Collection fees
75 Days
Lien Filed
Email
Priority mail
Collection fees
Board approval
Example Collections Process
9
Collections policies vary by association,
defined by community governing
documents and state laws and
regulation.
105 DAYS
Intent to foreclose
Email
Priority + Certified mail
Collection fees
135 DAYS
Foreclose
Email
Priority + Certified mail
Collection fees
Board approval
10 2020 © AppFolio, Inc. Confidential.
Q&A
2021 © AppFolio, Inc. Confidential
Thank you

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