1. Sarah
Hart
PO
Box
1448
Squamish,
B.C.
V8B
0A9
sarahleannehart@gmail.com
604.657.6620
(cell)
Career
Profile
A
community
minded
business
professional
with
the
proven
ability
to
inspire
action
through
both
verbal
and
written
communication,
and
effective
stakeholder
management.
Excellent
diplomacy,
and
ability
to
act
decisively
with
limited
guidance.
With
strong
time
management
skills,
and
a
keen
eye
for
detail,
I
possess
the
skills
necessary
to
deliver
on
requirements.
I
am
eager
to
learn,
adaptable
to
new
experiences,
and
can
integrate
easily
into
new
communities
and
circumstances.
Professional
Experience
Mountain
Equipment
Co-­‐op,
Vancouver,
BC
Information
Systems
Coordinator
(April
2009
–
present)
A
Canadian
outdoor
equipment
retail
co-­‐operative
with
over
3
million
members,
annual
sales
of
over
$240
million,
and
recognized
in
2010
as
one
of
Canada’s
Top
100
Employers.
• Contribute
to
the
successful
administration
of
a
multi-­‐million
dollar
software/hardware
budget
• Maintain
detailed
vendor
contracts,
and
renewals.
Experience
in
contract
negotiation
and
vendor
management
• Project
management
o Successfully
administered/managed
the
rollout
of
end
user
and
technical
training
in
conjunction
with
an
organization-­‐wide
technology
refresh
(updating
desktop
operating
system,
software
applications,
and
backend
servers)
between
February-­‐August
2010.
Responsible
for
sourcing,
scheduling,
and
tracking
technical
and
end
user
training
for
approximately
400
staff
nationwide
o Currently
Project
Manager
for
enterprise
wide
Telecommunications
Review,
responsible
for
a
budget
of
$70,
000
and
a
team
of
six.
Outcomes
will
include
creation
of
a
telecommunications
strategy
for
organization,
and
implementation
of
new
technologies
and
standards
with
far
reaching
impacts
on
stores
and
staff
• Business
Analysis
o Utilizing
accepted
Business
Analysis
principles,
successfully
gathered
and
analyzed
requirements,
documented
current
and
desired
processes,
and
produced
a
business
case
document
for
implementation
of
enterprise
wide
software
application
• Communications
management
o Have
developed
documentation/templates
for
project
management,
strategic
planning,
Human
Resources
programming,
and
department
administrative
tracking
purposes
o Routinely
engage
in
complex,
executive
level,
communications
and
documentation
• Assisted
in
performing
needs
analysis,
sourcing,
and
implementing
a
C
level
project
management
program
• Routinely
handle
highly
confidential
employee
related
documentation
such
as
compensation
audits,
draft
job
descriptions,
performance
reviews,
bonus
documentation,
training
audits,
and
staff
dismissal
• Event
management
o Coordinated
Mountain
Equipment
Co-­‐op’s
national
Commuter
Challenge
involvement
in
2009
and
2010
o Various
department
training
events
ranging
from
1
–
5
days
in
length
o Various
department/head
office
wide
events
including
a
retirement
party
for
MEC’s
Chief
Information
Officer,
Georgette
Parsons
Sarah
Hart
Page
1
of
4

2. Valhalla
Pure
Outfitters,
Vancouver,
BC
Customer
Service
Representative
(May
2007
–
May
2008)
A
boutique
outdoor
equipment
retailer
specializing
in
technical
outdoor
equipment.
• Near
record-­‐breaking
sale
of
$5,000
for
one
customer
contributing
to
the
attainment
of
the
monthly
sales
budget
• Ensured
each
customer
received
excellent
service
contributing
to
Valhalla’s
continued
reputation
for
having
high
customer
service
standards
Starbucks
Coffee
Company,
Locations
in
Ontario
and
British
Columbia
Shift
Supervisor,
Barista
and
Learning
Coach
(September
2002
–
May
2007)
• Managed
a
team
of
two
to
six
partners
per
shift
while
successfully
establishing
long
term
relationships
with
customers
and
partners
• Received
formal
recognition
by
management
on
numerous
occasions
for
exceptional
performance
• Received
Learning
Coach
certification
through
an
in-­‐house
training
program
developing
coaching
skills
for
both
new
and
existing
partner
training
and
development
• As
a
learning
coach
was
responsible
for
the
management
of
new
partner’s
ongoing
training
and
development
plans
and
assisted
in
partner
training
for
several
new
store
openings
• Held
a
leadership
role
in
the
opening
of
a
new
Toronto
location
along
with
acting
as
Shift
Supervisor
in
this
new
location
• Participated
in
several
community-­‐based
volunteer
efforts
in
Toronto
and
Vancouver
Education/Certification/Awards
Bachelor
of
Business
Administration;
September
2004–
Capilano
University
Advanced
Diploma
in
Strategic
Human
Resources
November
2008
North
Vancouver,
BC
Management
Recipient
of
the
Connor,
Clark
and
Lunn
Award
for
Capilano
University
October
2008
Business
Excellence
North
Vancouver,
BC
Faculty
nomination
Canadian
Council
of
Human
National
Knowledge
Exam
October
2008
Resources
Associations
First
exam
of
two
required
to
achieve
CHRP
recognition
September
2007–
Capilano
University
Dean’s
List
recognition
December
2008
North
Vancouver,
BC
Achieved
GPA
of
3.67
or
higher
Starbucks
Coffee
Company
March
2007
Learning
Coach
Certification
Vancouver,
BC
Professional
Development
Business
Analysis
Essentials,
Procepts
Associates,
Toronto
ON
Attendee
(*scheduled
to
attend*
July
2011)
Designed
to
provide
a
fundamental
understanding
of
core
Business
Analysis
tools
used
for
planning,
elicitation
and
documentation
of
requirements.
Microsoft
Excel
2010
Level
2
+
3,
Multi
Hat
Solutions,
Vancouver
BC
Attendee
(April
2011)
Sarah
Hart
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4

3. Project
Management
Fundamentals,
University
of
British
Columbia
Sauder
School
of
Business
Attendee
(February
2011)
Emphasis
on
the
total
project
management
process:
from
planning
and
organizing
to
implementing
and
closing.
Detailed
the
stages
and
processes
of
controlling
scope,
quality,
time
and
cost
while
at
the
same
time
managing
risk
at
every
stage.
British
Columbia
Human
Resources
Management
Association
(BC
HRMA),
Coastal
Vancouver
Region
Member
(October
2007
–
November
2009)
A
professional
association
for
Human
Resources
practitioners,
and
the
provincial
certifying
body
for
the
Certified
Human
Resource
Professional
(CHRP)
designation.
Post-­‐Secondary
Committee,
BC
HRMA,
Coastal
Vancouver
Region
Student
Representative
for
Capilano
University
(June
2008
–
June
2009)
The
Post
Secondary
Committee
is
comprised
of
student
representatives
from
each
major
educational
institution
in
greater
Vancouver
to
act
as
liaison
between
the
BC
HRMA
and
students.
• As
primary
point
of
contact
for
the
BC
HRMA
to
students
of
Capilano
University
increased
awareness
among
students
of
the
Association
and
increased
the
total
number
of
Capilano
student
members
• Established
the
Post
Secondary
Committee
Portfolio
as
one
of
the
Associations
most
successful
portfolios
through
event
organization
and
various
publications
• Assisted
in
the
development
of
student
targeted
collateral
for
BC
HRMA
and
are
working
to
design
a
student
member
survey
to
establish
the
BC
HRMA’s
areas
of
strength
and
weakness
relating
to
student
members
• Recruited
a
successor
to
the
position
of
Student
Representative
to
Capilano
University
thereby
ensuring
the
sustainability
of
the
Capilano-­‐BC
HRMA
relationship
Capilano
Human
Resources
Management
Association,
Capilano
College,
Vancouver,
BC
Co-­‐Director
(January
2008
–
December
2008)
The
Capilano
HRMA
is
a
student-­‐led
Association
created
to
serve
the
needs
of
business
students
in
Capilano
University
by
providing
opportunities
for
networking
and
professional
development
within
the
field
of
HR.
• Created
a
comprehensive
Association
handbook
as
a
legacy
for
future
Association
Executive
• Designed
and
implemented
events
that
provided
a
forum
for
students
to
interact
with
HR
professionals
thereby
improving
their
professional
skills
• Established
a
vital
partnership
between
selected
HR
professionals
and
the
Association
to
ensure
continued
relevance
of
Association
activities
• Developed
a
succession
plan
for
the
Association
and
recruited
a
new
Association
executive
for
spring
2009
ensuring
the
continued
success
of
the
Capilano
HRMA
Professional
Mentorship
Program,
BC
HRMA,
Coastal
Vancouver
Region
Mentee
(January
2008
–
January
2009)
Paired
with
mentor
Betti
A.
Clipsham,
M.A.,CHRP.
The
emphasis
of
this
year-­‐long
mentoring
relationship
was
to
develop
the
practical
skills
and
capabilities
necessary
for
a
smooth
integration
into
a
professional
HR
career.
• Gained
knowledge
of
current
practices
and
competencies
required
in
the
HR
function
• Developed
the
confidence
and
professional
skills
necessary
for
a
business
environment
Sarah
Hart
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4. Community
• Recipient
of
Mountain
Equipment
Co-­‐op’s
Expedition
Grant
for
2006,
2007,
and
2010
• Volunteer
Capilano
University’s
Creating
Connections
student
networking
event
2008
and
2009
• Member
of
the
STAND
(Students
Take
Action
Now:
Darfur)
University
of
British
Columbia’s
leadership
team
for
the
Outdoor
Adventure
Relay
for
Darfur,
April
2008
• Volunteer
BC
HRMA
Conference
2008
• Recipient
of
the
Jen
Higgins
Memorial
Fund
for
female
outdoor
athletes
in
2007
and
2008
• July/August
2007
member
of
an
all-­‐female
alpine
climbing
expedition
to
Karakoram
Mountains,
Pakistan
completing
a
new
route
reported
in
both
the
2008
Canadian
Alpine
Journal
and
www.alpinist.com
• Participated
in
major
climbing
expeditions
to
India,
Pakistan,
Peru,
and
Patagonia
• Volunteer
at
Good
Life
Orphanage
in
Hosur,
India
from
October
2006-­‐November
2006
• Volunteer
English
instructor
in
Naryn,
Kyrgystan
from
December
2003-­‐February
2004
• Volunteer
Youth
Coordinator
for
Fort
Babine
First
Nations
from
April
2000
–
June
2000
Computer
Skills
• Advanced
skill
in
Microsoft
Outlook,
Word,
Excel,
PowerPoint,
Access,
Visio
• Skills
in
payroll
reporting
software
Kronos,
and
statistics
reporting
software
Team
References
Available
upon
request.
Sarah
Hart
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