1. 1
Hemant Panchpor
210 Connolly Street, Toronto-ON-M6N 1E9 Telephone: (647) 729-5001
E-mail: hemantpanchpor@hotmail.com
OBJECTIVE
Investment Advisor
HIGHLIGHTS
• Completed Ryerson University certificate in Business Analysis with Bachelor’s degree in Advanced
Accountancy and Costing and Life Licensed for Insurance (LLQP) and in Securities (CIFC)
• More than 10 years of experience in various industries including Office Management as well as Customer
Service and IT Project Management
• Proficient in needs, process analysis and business process improvement
• Excellent ability to define, analyze, develop, pilot, evaluate and quality check phases of process
• Expert ability to prioritize and multi task complex issues with deadlines
• Exceptional organizational, interpersonal and problem solving skills
• Comprehensive background in public speaking, teaching and training and project administration
• Excellent communication skills both written and verbal in English and French
• Advanced proficiency in Microsoft Office including Word, Excel, PowerPoint, and Visio
• Expert in computer based analysis using SPSS and GIS based software
• Liaised successfully between business partners and developers as Project Manager
WORK EXPERIENCE
Independent Business Agent
Primerica Financial Services Ltd. 12/2014-Todate
Represented Primerica and its products to customers
Engaged in activities of selling Life Insurance and Investment products
Updated knowledge about Life Insurance and Investment industry and Regulations from Financial Services
Commission of Ontario (FSCO) and Ontario Securities Commission (OSC)
Engaged in peer learning activities at Primerica
Advisor to Board of Directors 02/2013-02/2014
Swansea Town Hall
Helped seeking sources of funds for the Association, the Town Hall and their respective activities
Approved financial statements, as submitted by the Treasurer or Secretary- Treasurer, and inspected all
financial records, budgets, and expenses of the Association, and presenting of budgets to the members.
Participated in Annual, General and Special Meetings and advised on policy matters.
Proposed procedural changes in Handbook and Reference Book for Board Members
Bilingual Customer Service Rep. 08/2008-02/2009
TD Canada Trust - Indirect Credit Center
Documented processes and procedures for inbound customer calls
Proposed procedural changes for indirect credit to customers through dealers for home improvement and
auto finance
IT related process improvement in progress
Bilingual Customer Service Rep. 02/2005-02/2006
Citigroup- Citi Cards International
2. 2
Documented processes and procedures for return mails and calling
Hemant Panchpor
Telephone: (647) 729-5001 Email: hemantpanchpor@hotmail.com
Contd…
Supervised a team of 15 new employees resulting in the successful completion of a 3 month backlog in one
month
Trained more than 15 new employees in logging of return mails and communication process with customers
Received Perfect Attendance awards
Programmer/Project Manager (Computer Operations) 08/2000-12/2003
Pinnac Infotech Services
Documented business requirements and developed processes and procedures for new project applications
using Java and C++
Facilitated walkthrough and managed sign-off for Business Requirements with business partners and
technology teams
Provided business support on more than 10 software projects within 3 years with complete system
development life cycle and completed before deadline
Developed, updated and implemented policies and procedures
Developed UAT strategy and correspondingly managed business testing resources
Conducted meetings to coordinate the activities of different departments and developed weekly and monthly
reports to reflect productivity and service quality
Developed knowledge of processes, procedures and products
Implemented the best methods and efficient practices in the world
EDUCATION / PROFESSIONAL DEVELOPMENT TRAINING
BUSINESS ANALYST CERTIFICATE
Ryerson University, Toronto
CERTIFICATE IN C++ AND PROFESSIONAL JAVA
National Institute of Information Technology (NIIT), India
MASTER OF ARTS in ECONOMICS
University of Pune, India
BACHELOR OF COMMERCE in ADVANCED ACCOUNTANCY AND COSTING
Pune University, India
COMMUNITY INVOLVEMENT
• President and Instructor of Yoga Club of Ryerson @ CESAR from October 2005 to February 2006 in
Toronto. Published a book, “Journey to Infinity” on Swasan Yoga, and writing “Journey within Seven
Chakras”, a book on Kundalini Yoga. ”. http://www.youtube.com/user/Aadeshnath
http://filedby.com/author/AADESHNATH/2896575/
• Written more than 15 articles on Yoga and related topics in LinkedIn at
https://www.linkedin.com/profile/view?id=20810358&trk=nav_responsive_tab_profile_pic
• Actively involved in the activities of Hindu Institute of Learning since January 2004, Davenport Perth
Community Center since January 2008 and volunteered as Advisor to Swansea Town Hall Community
Centre in Toronto from February 2013 to February 2014.
