The University of Makati's Communication Arts Department recently enhanced its customer service programs to align with developments in the IT-BPO industry. It restructured course content and offerings for the Associate in Customer Service Communication and Associate in Contact Center Services programs. Now, these two programs are combined under a new 4-year ladderized program called the Bachelor of Arts in Customer Service Communication, which integrates business and communication skills for the BPO industry. Students need a high school diploma or equivalent to enroll, and must obtain a 2.5 GPA and satisfactory interview for the bachelor's program.

1. University of Makati
Center for the Arts and Sciences
COMMUNICATION ARTS DEPARTMENT
PROGRAM ENHANCEMENT
The department has recently enhanced the current programs on contact center customer services to
keep abreast with the developments in the IT-BPO industry. The outcome of which is the re-alignment of
subject content and course offerings both in the Associate in Customer Service Communication (ACSC) and
Associate in Contact Center Services (ACCS).
Both programs are now fused under the four-year ladderized program, Bachelor of Arts in Customer
Service Communication. This program offers an integrated education both in the study of business and
communication geared specifically to business process outsourcing.
PROGRAM PREREQUISITES
Students considering Bachelor of Arts in Customer Service Communication should have a high school
diploma or its equivalent. Applicants may also have an interest in business process outsourcing,
management, marketing, advertising, public relations, or publishing.
ASSOCIATE IN CUSTOMER SERVICE COMMUNICATION (YEAR 1 AND 2)
1. High School Diploma
2. Interview with the Program Coordinator and the Department Head (for placement purposes)
BACHELOR OF ARTS IN CUSTOMER SERVICE COMMUNICATION (YEAR 3 AND 4)
1. GWA of 2.5 from the associate program
2. Very satisfactory interview with the section adviser, the program coordinator, and the department
head
Prepared by:
Prof. Cecilia Tadeo Prof. Jannet S. Dañas
Program Coordinator HEAD, CAD
Noted by:
Prof. Romualdo Protacio
Executive Director, CAS
Teresa D. Solero, Ed. D.
DEAN, CASE

2. University of Makati
Center for the Arts and Sciences
COMMUNICATION ARTS DEPARTMENT
PROGRAM ENHANCEMENT
STUDENT’S WAIVER
Date: ______________________________
_____ I understand the program enhancement of the department.
_____ I am aware that I am going to take summer classes for AY 2011-2012 (ACCS students only).
_____ I understand that I have to obtain a GWA of 2.5 from the associate program and a Very Satisfactory
(VS) interview rating from the interview panelist for me to continue to the degree program.
__________________________________________ __________________________
Student´s Name and Signature over Printed Name Year and Section
__________________________________________ __________________________
Parent´s Name and Signature over Printed Name Date
Noted by:
_________________________________________
Adviser’s name and Signature over Printed Name/Date
University of Makati
Center for the Arts and Sciences
COMMUNICATION ARTS DEPARTMENT
PROGRAM ENHANCEMENT
STUDENT’S WAIVER
Date: ______________________________
_____ I understand the program enhancement of the department.
_____ I am aware that I am going to take summer classes for AY 2011-2012 (ACCS students only).
_____ I understand that I have to obtain a GWA of 2.5 from the associate program and a Very Satisfactory
(VS) interview rating from the interview panelist for me to continue to the degree program.
__________________________________________ __________________________
Student´s Name and Signature over Printed Name Year and Section
_______________________________________ __________________________
Parent´s Name and Signature over Printed Name Date
Noted by:
_________________________________________
Adviser’s name and Signature over Printed Name/Date