This PPT is for teach NGO's worker to improve their Communication Skills

1. COMMUNICATION
SKILLS
Created & Presented by:
Rakesh Ranjan

2. COMMUNICATION IS A SERIES
OF EXPERIENCE OF
Hearing
Smell
Seeing
Taste
Touch

3. •Communication is the process of exchanging
information by the use of words, letters, symbols,
or nonverbal behavior in a meaningful way.
•Communication is a two-way process of reaching
mutual understanding.
• The term ‘communication’, derived from a Latin
term ‘communicare’. It means ‘to exchange’.
•By changing the word order in a sentence, you
can change it’s meaning, and make it
meaningless. E.g.: I eat rice only. Or, I only eat
rice.
COMMUNICATION:
A DEFINITION

4. COMMUNICATION SKILLS
• Communication skills is the ability to use language
(receptive) and express (expressive) information.
• Effective communication skills are a critical element
in your career and personal lives.

5. • Find Out what your Listener wants
• Know what you want to say
o Control Fear
o Stop Talking and Listen
o Think before you talk
o Believe in your message
o Repeat Major Points
o Find Out what your Listener wants
EFFECTIVE COMMUNICATION

6. Effective
Communication
Improved
stakeholder
response
Stronger
decision
making
Steadier
work
flow
Clearer
promotional
materials
Enhanced
professional
image
Quicker
problem
solving
Stronger
business
relationships
Increased
productivity

7. COMMUNICATION GOALS
To get and give
information
To persuade
To ensure understanding
To get action
To change behavior

8. Communication is the process of sending and
receiving information among people…
STEPS IN THE
COMMUNICATION PROCESS
SENDER RECEIVER
Feedback
receiver sender
Noise
Use of
channel to
transmit the
message

9. COMMUNICATION CODE SCHEME

10. •To express desire
•To share feeling
•To share ideas and thoughts
•To share knowledge and opinion
•To giving or providing information
•To seeking information
•To express emotions
•To make connection with others
•For entertainment and enjoyment in social
situation
•……. etc.
NEED OF COMMUNICATION

11. •VERBAL
•NON VERBAL
•WRITTEN OR PICTORIAL
TYPES OF COMMUNICATION

12. Written Verbal Non-Verbal
Letters/Memos Face-to-face Conversations Gestures
E-mails/Faxes Interviews Body language
Notices Telephone calls Tone of voice
Circulars Meetings Facial
Books Seminars expressions
Newsletters Conferences
Reports Dictation
Proposals Instructions
Research papers Presentations
Bulletins Group discussions
Brochures Video conferences
Manuals Voice conferences
Posters
Hand-outs
In house journals
Traffic signals
TYPES OF COMMUNICATION

13. Communication Involves Three Components
•Verbal Messages - the words we choose
•Para verbal Messages - how we say the words
•Nonverbal Messages - our body language
These Three Components Are Used To
•Send Clear, Concise Messages
•Receive and Correctly Understand Messages
Sent to Us
HOW TO COMMUNICATE
EFFECTIVELY

14. Effective Verbal Messages
•Are brief, succinct, and organized
•Are free of jargon
•Do not create resistance in the listener
SENDING MESSAGES

15. Nonverbal Messages
Nonverbal messages are the primary way that we
communicate emotions
SENDING MESSAGES
Facial Expression
Postures and Gestures

16. Para verbal Messages
Para verbal communication refers to the messages
that we transmit through the tone, pitch, and
pacing of our voices.
SENDING MESSAGES

17. WHAT MAKES A GOOD
COMMUNICATOR?
Clarity
Integrity Timing
Adequacy

18. •Maintain eye contact with the audience
•Body awareness
•Gestures and expressions
•Convey one's thoughts
•Practice effective communication skills
TIPS TO GOOD
COMMUNICATION SKILLS

19. •It is two way.
•It involves active listening.
•It reflects the accountability of speaker and
listener.
•It utilizes feedback.
•It is free of stress.
•It is clear.
EFFECTIVE COMMUNICATION ...

20. 7 Cs
•Clear
•Concise
•Concrete
•Correct
•Coherent
•Complete
•Courteous
CHECKLIST OF CLEAR,
EFFECTIVE COMMUNICATION
SCRAP
• Situation
• Complication
• Resolution
• Action
• Politeness
5W1H
• What
• Why
• Who
• When
• Where
• How

21. AT LAST, REMEMBER …
The total impact of a message breaks down like
this:
• 7 percent verbal
(words)
• 38 percent vocal
(volume, pitch, rhythm, etc.)
• 55 percent body movements
(mostly facial expressions)
Hello!

22. Rakesh Ranjan
Cell: +91 9074 256 108
E-mail: rakeshranjanrds@outlook.com
Facebook: rakeshranjan.rti
Twitter: rakeshranjanrds
Skype: rakeshranjanrds1
THANK YOU!
Best Practices Foundation
1 Palmgrove Road,
Victoria Layout,
Bangalore - 560 047,
Karnataka, India.
Tel: +91-80-25301861
Email: bpfound@gmail.com
Web: www.bestpracticesfoundation.org
Facebook: bestpracticesfoundation