Business infrastructure coordinates human resources, processes, and operational tools to ensure manageable growth. It provides a foundation and replicable model that streamlines operations over time. Business infrastructure also ensures consistency in customer service and allows companies to benefit from economies of scale. It is key for growth-minded companies expanding through additional offices, franchising, acquisitions, or selling the business. A proprietary methodology helps companies implement infrastructure through work planning, organizational design, process documentation, and records management.
3. What is Business Infrastructure?
“Business infrastructure links people, activities and technology
to strategic goals through planned processes and systems.”
- Equilibria, Inc. -
4. Why Do I Need Business Infrastructure?
• For standardization
• To create a consistent experience for customers and employees
• To demonstrate ability to scale
• For sustainable operations
5. Who is Business Infrastructure For?
• Growth-minded companies looking to take their business to
the next level.
• It even works for companies looking to sell their business.
6. When Do I Need Business Infrastructure?
• When your company is experiencing fast, exponential growth
• Fast growth usually means having to invest in additional
people, better technology and process documentation
• It’s difficult to make the case for business infrastructure when
a business is starting up – it’s all about strategy and
marketing
7. Where Can I Implement Business Infrastructure?
• In opening additional offices, domestically or internationally
• In franchising your business
• In acquiring a business and integrating into yours
• In selling your business
8. At Equilibria, we developed a
proprietary methodology, Kasennu™,
that provides step-by-step guidance
on creating and maintaining business
infrastructure:
Work Space Planning
Organizational Design
Service Delivery Process
Operations Manual
(Business Processes)Job Tasks /Activities
Paper Records Management
Electronic Records
Management
How Can I Implement Business Infrastructure?