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3 Tools to Build Business Immunity from COVID-19

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No one likes to think of doom and gloom, but it’s better to be prepared than caught off-guard. As entrepreneurs and executives, we have a particular resilience that lends itself well to leading through crisis. In this presentation, you’ll learn about three tools to protect your most mission-critical operations and workflows: 1) Pre-Mortem, 2) FMEA, and 3) Disaster Recovery & Business Continuity Plan. Specifically, you’ll discover what these tools are, why your business must have them, and how to implement them. Combined, they serve as powerful antibodies to stave off the dangers of declining revenue during disasters like the Coronavirus pandemic. Conversely, they can also serve as a catalyst if your business needs to increase bandwidth during disaster.

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3 Tools to Build Business Immunity from COVID-19

  1. 1. 3 Tools to Build Your Business’ Immunity ALICIA BUTLER PIERRE for EQUILIBRIA, INC. Entrepreneurship & Leadership in COVID-19 Virtual Summit Apr. 6 – 9, 2020
  2. 2. About Me ALICIA BUTLER PIERRE for EQUILIBRIA, INC. | 2 One of the few people in the world that talks about business infrastructure Bestselling Author Consultant Podcaster
  3. 3. About Me When I worked as an engineer at a chemical plant in Louisiana, I always noticed that whenever a hurricane passed, we were up and running in no time. Non-manufacturing companies either took longer to re-open or they closed forever. Why? I realized that… ALICIA BUTLER PIERRE for EQUILIBRIA, INC. | 3
  4. 4. The manufacturing and production companies handling physical products usually had contingency and troubleshooting plans in case something went wrong. Request a 1:1 Consultation at https://eqbsystems.com/ | 4
  5. 5. In Other Words… Request a 1:1 Consultation at https://eqbsystems.com/ | 5
  6. 6. They Understand Murphy’s Law! Request a 1:1 Consultation at https://eqbsystems.com/ | 6
  7. 7. What Happens? How Bad? What are the Causes? How Often? Are We In Control? Important Questions to Ask – Preparing for Failure What Can Go Wrong? What Action Do We Take? Request a 1:1 Consultation at https://eqbsystems.com/ | 7
  8. 8. Information Restoration + Workflow Continuation + + Why Did the Process Fail? Why Did the Business Fail? PRE- MORTEM DISASTER RECOVERY & BUSINESS CONTINUITY PLAN FMEA Request a 1:1 Consultation at https://eqbsystems.com/ | 8 Defend Your Business from Failure with These 3 Tools
  9. 9. Tool #1 Pre-Mortem X Request a 1:1 Consultation at https://eqbsystems.com/ | 9
  10. 10. Our Businesses are Susceptible to… Unexpected Death Disgruntled Employee E-Virus Security Breach Theft Fire PANDEMIC Water Outage Electricity Outage Flood Tool #1 Pre-Mortem Terrorist Attack Request a 1:1 Consultation at https://eqbsystems.com/ | 10
  11. 11. ABC LEMONADE COMPANY MARKETING LEGAL COMPLIANCE TECHNOLOGY ACCOUNTINGOPERATIONS HUMAN RESOURCES Tool #1 Pre-Mortem Purpose: imagine your company has failed and you need to determine what led to the failure. Request a 1:1 Consultation at https://eqbsystems.com/ | 11
  12. 12. We’ve Failed. Why? A1 F3 F4 F1 D1 C1 B1 F2 D2 C2 B2 A2 E3 D3 C3 B3 A3 E4 D4 C4 B4 A4 F5 E5 D5 C5 B5 A5 E1 E2 Tool #1 Pre-Mortem Request a 1:1 Consultation at https://eqbsystems.com/ | 12
  13. 13. A1 A2 A3 A4 A5 B1 B2 B3 B4 B5 C1 C2 C3 C4 C5 D1 D2 D3 D4 D5 E3 E4 E5 E1 E2 F3 F4 F1 F2 F5 Categorize Identified Reasons Operations Technology Accounting Marketing Human Resources Legal Compliance Tool #1 Pre-Mortem Request a 1:1 Consultation at https://eqbsystems.com/ | 13
  14. 14. What Does It Look Like? Department Potential Failure Points / Vulnerabilities & Risks Mitigation Plan Operations • Lemon supplier unable to deliver • Nationwide social distancing policy Accounting • Limited employee salary reserves • Decreased revenue due to enforced social distancing Legal Compliance • Change in food & beverage regulations • Tighter food and beverage zoning and permitting laws during crisis OUTCOME: ensure that mitigation is included in the Disaster Recovery Plan, for those things within our control Tool #1 Pre-Mortem Request a 1:1 Consultation at https://eqbsystems.com/ | 14
  15. 15. How Does It Work? PEOPLE PROCESS TOOLS Tool #1 Pre-Mortem Timing: ~1 week o Pre-Mortem template o Workspace (physical) o Loom (virtual) o Zoom (virtual) o Whiteboard (physical) o ThinkSmart Whiteboard (virtual) o Executive Management o Department Managers o Facilitator o Notetaker 1. Corral key people. 2. Brainstorm biz failure. 3. Categorize reasons. 4. Discuss high-level mitigation. 5. Distribute results to Department Managers. Request a 1:1 Consultation at https://eqbsystems.com/ | 15
  16. 16. Download Template Download Template Tool #1 Pre-Mortem Request a 1:1 Consultation at https://eqbsystems.com/ | 16
  17. 17. Purpose: a pro-active measure to define and identify potential process and/or system failures and make improvements – at the process level. FMEA Tool #2 Failure Modes & Effects Analysis Request a 1:1 Consultation at https://eqbsystems.com/ | 17
  18. 18. PRODUCTION PACKAGING DISTRIBUTION OPERATIONS FMEA Tool #2 Start with the Process A1 A2 A3 A4 A5 Operations 1 Load Pallet. 2 Await Pickup. 3 Confirm Delivery. 4 Customer Received? Request a 1:1 Consultation at https://eqbsystems.com/ | 18
  19. 19. Distribution ProcessFMEA Tool #2 Process Step Potential Failure Mode? Potential Impact? Potential Causes? Current Controls? RPN Corrective Action Step 3. Confirm delivery. Customer did not receive lemonade on schedule. Customer loses revenue due to delayed product delivery. -Weather conditions. -Roads shut down. -Carrier working with reduced workforce due to sick employees. None. 600 Create network of suppliers within 100 mile radius of customers. Provide real- time tracking for customers. RPN based on Severity, Occurrence and Detection. Request a 1:1 Consultation at https://eqbsystems.com/ | 19
  20. 20. FMEA Tool #2 PEOPLE PROCESS TOOLS 1. Review process. 2. Determine failure points. 3. Assess root causes. 4. Score. 5. Brainstorm solutions. 6. Improve process. 7. Re-Score. o FMEA Templateo Department Manager o Process Owner o Operators/Technicians How Does It Work? Timing: ~1-2 weeks o Real-time Collaborative Spreadsheets o Google Sheets o Dropbox o SharePoint Request a 1:1 Consultation at https://eqbsystems.com/ | 20
  21. 21. FMEA Tool #2 Download Template Download Template Listen to Podcast In this interview with Jarvis Gray, he shares how the FMEA is one of his favorite tools as a Senior Managing Director. Play Episode Request a 1:1 Consultation at https://eqbsystems.com/ | 21
  22. 22. Disaster Recovery & Business Continuity Plan Tool #3 INFORMATION RESTORATION • Degree of recovery • Timing of recovery WORKFLOW CONTINUATION • Degree of downtime • Timing to resume normal operating capacity Request a 1:1 Consultation at https://eqbsystems.com/ | 22
  23. 23. What Does it Look Like? DRP + BCP PLAN RESTORATION + CONTINUATION Disaster Recovery & Business Continuity Plan Tool #3 High Level Mitigation Plan Detailed Corrective Actions PRE-MORTEM FMEA Mitigation Plan Expand supplier network. Corrective Action Deploy suppliers within 100 mile radius of customers. Request a 1:1 Consultation at https://eqbsystems.com/ | 23
  24. 24. Disaster Recovery & Business Continuity Plan Tool #3 RISK MANAGEMENT • Data Redundancy & Recovery • Systems Recovery • Operations Redundancy & Recovery • Financial Recovery • Legal Compliance Impact INTELLECTUAL & PHYSICAL PROPERTY • Records Management • Emergency Evacuation • Facilities Management COMMUNICATION • Employee Contacts • Emergency Contact Call Tree • Internal Communication • External Communication (media) KEY ELEMENTS Request a 1:1 Consultation at https://eqbsystems.com/ | 24
  25. 25. Disaster Recovery & Business Continuity Plan Tool #3 PEOPLE PROCESS TOOLS 1. Meet. 2. Assemble department contributions (puzzle pieces). 3. Launch companywide. 4. Conduct townhall mtg to field questions. 5. Set review schedule. Timing: ~2-4 weeks o Executive Management o Department Managers o Disaster Recovery & Business Continuity Template o Remote data backup o Virtual conferencing o Generators o Trailers (workspace) o VPNs o Fireproof, waterproof eqpt. Request a 1:1 Consultation at https://eqbsystems.com/ | 25
  26. 26. Download Template Download Template Listen to Podcast In this interview, Steve Wigmore shares details for identifying and protecting your company’s intellectual property. Play Episode Disaster Recovery & Business Continuity Plan Tool #3 Request a 1:1 Consultation at https://eqbsystems.com/ | 26
  27. 27. Source: FEMA.gov | 27
  28. 28. | 28 Source: FEMA.gov
  29. 29. YOUR STORY DOESN’T HAVE TO END THIS WAY Request a 1:1 Consultation at https://eqbsystems.com/ | 29
  30. 30. CREATIVITY CAN SPARK SOLUTIONS Request a 1:1 Consultation at https://eqbsystems.com/ | 30
  31. 31. SUBSCRIBE TO THE PODCAST SUBSCRIBE | 31
  32. 32. Chapters 4 & 5 FOCUS ON DISASTER RECOVERY & BUSINESS CONTINUITY BUY THE BOOK BUY | 32
  33. 33. LET’S CONNECT AliciaButlerPierre.com @Alicia_B_Pierre Alicia Butler Pierre | 33
  34. 34. THANK YOU FOR DOWNLOADING! Now, Go Be a Superhero in Your Business and Protect It From Failure. ©Copyright 2020. Alicia Butler Pierre for Equilibria, Inc. | 34

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