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Definition of Business Infrastructure

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Business infrastructure links goals, activities, and people through planned processes and systems. This downloadable diagram gives an illustration.

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Definition of Business Infrastructure

  1. 1. HUMAN RESOURCES BUSINESS PROCESSES OPERATIONAL TOOLS CEO Attorney Business Advisor AssistantSales Representative Accountant I.T Consultant - Job Task Analysis - Job Descriptions - Organization Chart - Policies & Procedures - Databases + Software - Electronic Records - Paper Records - Templates & Checklists - Equipment & Furniture Person Computer Equipment File Check-In File Check-Out - Sales Process - Collections Process - Hiring Process - Service Delivery Process © Copyright 2009. Equilibria, Inc. All Rights Reserved. For Illustration Purposes Only. Business Infrastructure = Business Design + Business Processes Business Infrastructure ensures the proper coordination of all human resources, processes and other operational tools necessary to ensure manageable, profitable growth. Business infrastructure provides you with a solid foundation, a replicable platform, a model and a formula that makes each time you do something, easier than the time before. Business infrastructure ensures consistency in your delivery of customer value and it is the key to reaping the benefits of economies of scale. Deposit check into banking account or Process Credit Card Are you now able to collect the payment? Did Check Bounce or Credit Card Declined? Did client pay within the 30 day period? • If check, discontinue design work or seek alternative means of payment. • If credit card, call client and attempt to collect new or correct info. • Do design work. Submit final file & invoice. Discontinue work. Proceed to COLLECTIONS Production Involved?
  2. 2. DEFINITION OF BUSINESS INFRASTRUCTURE www.eqbsystems.com © Copyright 2009 – 2017. Equilibria, Inc.
  3. 3. What is Business Infrastructure? “Business infrastructure links people, activities and technology to strategic goals through planned processes and systems.” - Equilibria, Inc. -
  4. 4. Why Do I Need Business Infrastructure? • For standardization • To create a consistent experience for customers and employees • To demonstrate ability to scale • For sustainable operations
  5. 5. Who is Business Infrastructure For? • Growth-minded companies looking to take their business to the next level. • It even works for companies looking to sell their business.
  6. 6. When Do I Need Business Infrastructure? • When your company is experiencing fast, exponential growth • Fast growth usually means having to invest in additional people, better technology and process documentation • It’s difficult to make the case for business infrastructure when a business is starting up – it’s all about strategy and marketing
  7. 7. Where Can I Implement Business Infrastructure? • In opening additional offices, domestically or internationally • In franchising your business • In acquiring a business and integrating into yours • In selling your business
  8. 8. At Equilibria, we developed a proprietary methodology, Kasennu™, that provides step-by-step guidance on creating and maintaining business infrastructure: Work Space Planning Organizational Design Service Delivery Process Operations Manual (Business Processes)Job Tasks /Activities Paper Records Management Electronic Records Management How Can I Implement Business Infrastructure?
  9. 9. HUMAN RESOURCES BUSINESS PROCESSES OPERATIONAL TOOLS CEO Attorney Business Advisor AssistantSales Representative Accountant I.T Consultant - Job Task Analysis - Job Descriptions - Organization Chart - Policies & Procedures - Databases + Software - Electronic Records - Paper Records - Templates & Checklists - Equipment & Furniture Person Computer Equipment File Check-In File Check-Out - Sales Process - Collections Process - Hiring Process - Service Delivery Process © Copyright 2009. Equilibria, Inc. All Rights Reserved. For Illustration Purposes Only. For more information or to schedule a complimentary consultation, contact us: www.EQBsystems.com Business Infrastructure = Business Design + Business Processes Business Infrastructure ensures the proper coordination of all human resources, processes and other operational tools necessary to ensure manageable, profitable growth. Business infrastructure provides you with a solid foundation, a replicable platform, a model and a formula that makes each time you do something, easier than the time before. Business infrastructure ensures consistency in your delivery of customer value and it is the key to reaping the benefits of economies of scale. Deposit check into banking account or Process Credit Card Are you now able to collect the payment? Did Check Bounce or Credit Card Declined? Did client pay within the 30 day period? • If check, discontinue design work or seek alternative means of payment. • If credit card, call client and attempt to collect new or correct info. • Do design work. Submit final file & invoice. Discontinue work. Proceed to COLLECTIONS Production Involved?
  10. 10. Additional Resources Watch this video to learn more about business infrastructure…
  11. 11. Thank You Contact Us for more questions. www.eqbsystems.com

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