This PowerPoint set includes BPM cycles (Business Process Management), implementation tools, definitions, analyses and assessment templates and many more designs and business elements on process management. Process management serves to plan, design and implement business processes and to continuously increase business efficiency. Objectives of process management are, for instance, a precise definition of business procedures, cost calculations, better qualities of the end product and other business-oriented optimization components.

1. PREMIUM POWERPOINT SLIDES
Process Management

2. Business in reality is a constant process,
a continuous service chain. Having a plain
process outline is pursued at any rate.
Fritz Nordsieck (Representative of business management organization theory)

3. INTRODUCTION – WHY PROCESS
MANAGEMENT?Enter your subheadline here
When seeking to acquire
new customers, quality is
one of the key factors
The fact that quality is closely
affiliate with business processes
leads to a process-oriented
perception of operational
procedures
Process management does not
only regard product quality
during the production but covers
all activities connected with the
respective procedure
Decisive factor when
organizations deal with
more complex structures and
processes within the company
and customer expectations
grow continuously

4. BASICS OF PROCESS MANAGEMENTRequirements Business Processes
Customer
Problem
Product Idea
Specification
Customer
Demand
Customer Task
Product Problem
Specification
Product Idea
Product
Customer Task
Delivery
Solution
Innovation Process
Product Planning Process
Development Process
Marketing Process
Distribution Process
Service Process
External
Customer
external
customer
REQUIREMENT (OF) RESULT (OF)

5. Control
Circuit
Department
Manager
Work
Council
Manage-
ment
Depart-
ment
Manager
Coor-
dinator
Manage-
ment
GATHER
CONTROL CIRCUIT
What is it about?
Committee that includes parts of the
management and which monitors all
process management activities
Tasks of the control circuit:
 Providing resources
 Setting and pursuing goals
 Eliminating obstacles
 Mediating between process managers
and department managers

6. IMPLEMENTATIONCause-Effect-Diagram
Human Method
Bad Copies
MachineMaterial
Dirty hands
Wrong machine handling
No briefing
Machine overload
Pencil hardness
Pressure of writing
Clearness of original
Degree of deviation
Positioning of original
Not refilled
Less toner
Translucence
Quality of paper
Rigidity
Dirty tableLong storage
Bad liquid
Contamination
Wrong type of toner
Missing information
Condition
of cylinders
Age
Dirty lamp
Brightness of lamp
Time of use

7. IMPLEMENTATIONFactors of Success
 Process
improvement plan
 strategy & process
capability link
 process architecture
 process output
measurement
 process customers
& stakeholders
 Process management
decision making
 process roles &
responsibility
 process metrics &
performance
 process management
standards
 process management
controls
 Process design &
modeling
 process implemen-
tation & execution
 process control &
measurement
 process
improvement
& innovation
 process project
& program
management
 Process design
& modeling
 process
implementation
& execution
 process control &
measurement
 process improvement
& innovation
 process project &
program management
 Process skills &
expertise
 process management
knowledge
 process education
& learning
 process collaboration
& communication
 process management
leaders
 Responsiveness to
process change
 process values &
beliefs
 process attitudes &
behaviors
 leadership attention
to process
 process management
social networks
PEOPLE
CULTURE
METHODS
GOVERNANCE
STRATEGIC ALIGNMENT INFORMATION TECHNOLOGY

8. CONSEQUENCES OF PROCESS
ORIENTATION
PROCESS ORIENTATION
Attitudes, ways of thinking,
values, behaviors, patterns
and norms, which provide for
the significance and principles
of BPM and are the basis for
concrete procedures.
ORGANISATION
OF THE COMPANY
Shift of authorities to lower
hierarchical levels leads to
more room for maneuver and
more responsibility for the
employees. Combination of
functional separated tasks.
TECHNICAL
INFRASTRUCTURE
Examination of established
information systems for
process support and
implementation of new work
sequence systems.
EXECUTIVE FUNCTIONS
Transfer of responsibilities to
employees leads to higher
motivation, as success
becomes visible immediately.
Communication of the
corporate vision, strategic
guidelines and targets.

9. DEPICTIONSBusiness Process Management (BPM)
Input Output
people process
Optimize
BAM
Analytics
SOA
Model
Rules
Workflow
Technologies
Methodologies

10. DEPICTIONSMind Cloud in Colors
BPMBUSINESS
MANAGEMENT
COMPANY
MODELLING
APPROACH
OPTIMIZATION
EFFICIENCY ALIGNINGIMPROVE ROLES
PERFORMANCE
OUTPUT MARKETBALANCED SCORE CARD DESIGN EFFECTIVENESS
CERTIFICATION
PROCESS
IMPLEMENTATION
TECHNOLOGY
MONITORING
LIFECYCLE
RE-ENGINEERING
BENEFITS

11. BASICS OF PROCESS MANAGEMENTDefinition Processes
They have a predefined
determination.
They are dynamic.
They proceed within
or between companies.

12. PROCESS MANAGEMENT OBJECTIVES
Increased efficiency
and transparency
Design and improve
business processes
Process-oriented
calculation of costs
Increased flexibility to make
exceptions a rule
Improved quality and
less process costs
Definition of clear interfaces
between different processes
Exploitation of new
business models
Documentation
of procedures
Picturing of the company with
determined roles and rights
Simple picture of
process chains
and interlaced processes

13. TARGETS AND KEY FIGURESBalanced Scorecard (BSC)
“How should we perform in front of joint
partners to reach financial success?”
Finances
“How should we perform in front of our
customers to have financial success?”
Customer
“How can we boost our potentials
to master our processes?”
Study andDevelopment
“Which processes do we have
to satisfy costumer wishes?”
Process
Vision And
Strategy

14. TARGETS OF PROCESS MANAGEMENTAnalyzing and Rating of Operational Performance Processes
Processes
Design processes so that:
Costs are optimized Quality is optimized
Optimized Processes
Scheduling is
optimized

15. DEPICTIONS
EXECUTION
REVIEWDESIGN
BPM
MODELING MONITORING
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16. DEPICTIONS
Model
Business
process
management
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