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PROCESSES, PROCEDURES and FORMATS.pdf

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PROCESSES, PROCEDURES and FORMATS.pdf

  1. 1. PROCESSES, PROCEDURES AND FORMATS GROUP 7 Course: Qulaity Leadership & Quality Culture
  2. 2. INTRODUCTION Joseph M. Juran (1904–2008) JURAN'S LAW
  3. 3. PROCESSES, PROCEDURES & FORMATS What is process? 01 Procedures and Work Instructions 02 Roadmap & Tools for Process Improvement 03 04 Formats 05 Important of processes & Management by Process.
  4. 4. 1.WHAT IS PROCESS? has structural and resource constraints that limit the range of outputs it can produce. has a structure that defines, orders, and links the activities included in the operation. Usually, it also has procedures, monitoring and control structures, and feedback mechanisms A process is a system of structured activities that use resources to transform inputs a into valuable outputs. Process : “Managing the Operations across the Supply Chain” - Morgan , Steven , Janet
  5. 5. Whether the "intended result” of a process is called output, product or service depends on the context of the reference. Inputs to a process are generally the outputs of other processes and outputs of a process are generally the inputs to other processes. Two or more interrelated and interacting processes in series can also be referred to as a process. 1.WHAT IS PROCESS? ISO 9000:2015 Set of interrelated or interacting activities that use inputs to deliver an intended result
  6. 6. “A process is a series of steps designed to produce products and/or services. A process is often diagrammed with a flowchart depicting inputs, a path that material or information follows, and outputs.” The American Society for Quality (ASQ) 1. WHAT IS PROCESS?
  7. 7. Structured activities Transform inputs a into valuable outputs. Interrelated or interacting activities Intended result Arrows indicate the direction of motion KEYWORDS: 1. WHAT IS PROCESS?
  8. 8. BPMN LANGUAGUE BPMN is an open standard to diagram a business process. It is like a flowchart and uses standardized graphics to represent the participants, choices and flow of the process. What is Business Process Modeling Notation (BPMN)?
  9. 9. EXAMPLE OF PROCESS MAP WITH BPMN
  10. 10. Technological Processes: the purpose of making good products, at affordable prices. Managerial processes: to manage the technological process well. Basically, processes can be divided into 2 main types: 1. 2. Types of Processes “Managing the Operations across the Supply Chain” - Morgan , Steven , Janet
  11. 11. Master process and Subprocess Source :The Certified Six Sigma Green Belt Handbook
  12. 12. Master process and Subprocess Master process Subprocess
  13. 13. Types of subprocess Event subprocess Adhoc subprocess Loop subprocess
  14. 14. 2. Procedures and Work Instructions Procedure - A document that answers the questions: What has to be done? Where is it to be done? When is it to be done? Who is to do it? Why do it? ( American Society for Quality -ASQ) Contrasted with a work instruction, which answers, How is it to be done? With what materials and tools is it to be done?) In the absence of a work instruction, the instructions may be embedded in the procedure. ISO 9000:2015: Procedures: Specific ways to carry out an activity or process. (documented or not)
  15. 15. Source: The ASQ Certified Manager of Quality/ Organizational Excellence Handbook A quality management system documentation hierarchy
  16. 16. An Example of Procedure SOP for SUPPLIER’S PERFORMANCE MONITORING
  17. 17. An Example of Procedure SOP for SUPPLIER’S PERFORMANCE MONITORING A standard operating procedure (SOP) is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations. SOPs aim to achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations.
  18. 18. suppliers partners distribution channels products and services people (personnel) other stakeholders. Processes are the link between an organization and its: Process are the central core from which business is conducted 3. Importance of processes & Management by Process. The importance of process
  19. 19. Operational effectiveness (Red ocean strategy): High achievement means having, or adopting, a best practice approach. Strategic positioning approach (Blue ocean strategy): creating a unique position within your marketplace that will make it difficult, or ideally impossible, for others to compete. Having sensational business processes will provide an opportunity for what Porter refers to as competitive advantage 3. Importance of processes & Management by Process. The importance of process
  20. 20. Process-Based Management (PBM) is a management approach that guides the actions and mindset of an organization. It has a wider scope than the management of individual processes. A process-based organization designs, manages, and improves its processes to optimize the delivery of customer value. (CPA) 3. Importance of processes & Management by Process. Management by process
  21. 21. The importance of management by process
  22. 22. VIDEO: How Toyota Changed The Way We Make Things
  23. 23. Course: "Data Analytics for Lean Six Sigma" - University of Amsterdam
  24. 24. Course: "Data Analytics for Lean Six Sigma" - University of Amsterdam process improvement quality improvement
  25. 25. is a data-driven approach to process improvement
  26. 26. Course: "Data Analytics for Lean Six Sigma" - University of Amsterdam
  27. 27. 5. FORMAT
  28. 28. Thank You GROUP 7

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