1. 1Pierre Chapeaud
97 Staines Road, Twickenham, Middlesex, TW2 5BE
Tel: 07739693449 pchapeaud@yahoo.com
CAREER HISTORY:
2011-Present: ExxonMobil (Esso), Food Service Category Assistant Manager
• Responsible for ensuring monthly and ad hoc communications to sites by
synthesizing monthly data and outside information to produce 2 monthly newsletters
aimed at increasing execution on site.
• First point of contact for all third parties and sites.
• Conduct product research and development. Troubleshooting, product set up,
administrative errors and other.
• Data gathering and analysis to create efficiency tools for sites.
• Costa Coffee Excellence Training.
• Creation and implementation of the “deployment” concept, shortening queue times.
and boost hot food productivity and availability.
• Creation of hot food and sandwich tracker/tools resulting in 11% increase in sales.
• Adapting and creating training materials suited to the business model.
2009-2011: ExxonMobil (Esso), Relief Area Manager
• Providing cover and support to 7 Area Managers.
• Monitoring physical inventory overall performance.
• Investigations and performance management.
• Auditing safety standards and practices on site.
• Providing support with training and coaching Store Manager on KPI targets.
• Successfully investigated physical inventory differences and losses and aligned to
target KPI in one month.
• Area management & P&L analysis, action plan implementation.
2007-2009: ExxonMobil (Esso), Field Project Specialist
• Ensured Vapour Recovery compliance for 350 sites in partnership with Local
authorities.
• Created and implemented various admin processes rolled out over the estate.
• Performed consumable spending reviews.
• Conducted a consumable review leading to a 200K/year savings.
• Area management & P&L analysis, action plan implementation.
2004-2007: ExxonMobil (Esso), Start up Manager, UK, Ireland & France
• Successfully managed the transfer of 46 licensee-operated sites to Company operated.
• Successfully handed over 17 new build sites (UK, Ireland, France) from construction to
operations.
• Managed and implemented Start Up procedures on Licensee operated sites and managing
exit strategy with licensee.
• Responsible for compiling and closing out snag list and signing over new sites.
• Creating a complete One Stop Solution for Start Up management hand-over including
resource management and procedures.
• Planned Start Up team site visits for the Midlands and the North.
• Managed the process of handing over sites to dealers via a team of Area Managers.
• Review and planning site visits for the start up team for the midland and northern areas.
• Voted “Player of the Year” by peers and third parties involved with Start Up.

2. 2
2Pierre Chapeaud
97 Staines Road, Twickenham, Middlesex, TW2 5BE
Tel: 07739693449 pchapeaud@yahoo.com
CAREER HISTORY: contn’d
2003-2004: ExxonMobil (Esso), Flex Manager
• Covered as a Store Manger a total of 11 sites in the Swindon and Oxford area.
Mar ‘03 to Nov ’03: Phones 4U, Store Manager
• Responsible for 6 sales staff performance and targets.
• Achieved top salesman in the area within 2 weeks of joining the company.
• Received a 100% mystery shopper result for the shop from 3.
• Regularly achieved contract and insurance sales target.
May 2000 to Dec 2002
Starbucks Coffee Company, Assistant Manager:
• Responsible for assisting the store manager with daily and weekly tasks.
• Responsible for food and consumable ordering.
EARLY CAREER:
1989 to 2000
Various roles
• Warehouse Manager (Music CDs shipping and distribution).
• PA on various film locations.
• Delivery driver.
• Barista and supervisor in various coffee shops.
SKILLS:
• Microsoft Windows 7 MS Office (PowerPoint, Excel, Outlook).
• Working knowledge of iOS, OSX, basic Photoshop, Adobe Lightroom.
• Completely fluent in French and English (spoken and written).
• I make an excellent cappuccino.
PERSONAL:
• Car owner.
• Full driving licence.
• Interests include Digital Photography, Cinema, Modern Arts.
• References available on request.