An Introduction To The Knowledge Hub

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Steve Dale
Director: Collabor8now Ltd

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  • We always like to start with a vision!
  • Why the elephant? I wanted to illustrate the lengthy and often tortuous public sector procurement process by comparing with something else that takes a long time. I guess I could have compared with time elapsed since the Big Bang and the creation of the universe, but that would have been blatant exaggeration, Hence I ’ ve compared the 9 months we spent in technology procurement + estimated time to deliver a first release of the product, a total of approximately 774 days with the gestation period of the Asian Elephant – 645 days (not to be confused with the gestation period for the African elephant of only 640 days!). The Knowledge Hub was originally spec ’ d in February 2009 and will have a first release in April 2011). I ’ ve nursed the product throughout this period and can vouch for the fact that public sector procurement takes longer than gestation of a baby elephant!
  • Ok, the main purpose of the presentation.
  • Wait to see if a sense of bewilderment on the faces of the audience.
  • We all want to ensure we ’ re getting the best value for products that we buy. Fortunately there are quite a few price comparison website on the Internet we can use, e.g. supermarket.com. I ’ ve shown Aleksandr Orlov, the well-known personality who fronts the compare the meerkat/compare the market.com, which compare insurance prices across over 400 companies.
  • Mots people have bought something from Amazon, and maybe looked at the reviews given to the various products as guideline before they buy. We tend to trust what other people (our peers maybe) have said about the product and use this information to help inform our buying decisions. We ’ ve also seen the Amazon recommendations – relevant to an item you have bought, or illustrating what other people have bought when they bought that particular product. Tripadvisor is another example of how we might want to use reviews by other people – in this case people who have been on the holiday you were thinking of booking, or have stayed at the hotel you are considering booking. Quite often we give greater weight to these ‘ real people ’ reviews than we do to the glossy travel brochures.
  • Wikipedia is often the first place that people will go to to look up facts and information. It’s usually pretty-well up to date, mostly accurate and subject to the ‘million eyes’ concept for correcting any errors.
  • The more information sources we use, the more we want to collect them together in one place. This shows Tweetdeck, which can aggregate and display lots of different feeds, e.g. from Twitter and Facebook.
  • App stores are becoming ubiquitous following the trend set by the Apple iPhone app store. More and more vendors are using apps to deliver their products an to gain market penetration. This slides shows the iPhone app store, the Chrome app store from Google, and the data.gov.uk app store.
  • Communities of Practice of flourished across many organisations over the past 5 years. None more so than the Local Government CoP platform, which was launched in late 2006 and now has over 80,000 users and over 1.500 communities, collaboratively working on anything from street lights to child care.
  • But this (hugely successful) platform will end up being replaced by the Knowledge Hub. Why? Because the legacy platform makes it quite difficult to pull in and aggregate conversations from other sources, such as blogs and Twitter feeds. The consequence is that many of the CoPs function in their own silo ’ d community space and do not benefit from the broader discussions and opinions happening elsewhere. The new Knowledge Hub platform provides ‘ permeability ’ , enabling external feeds and conversations to simply and easily brought into the system, and better still, automatically attached to topics being discussed by the communities within Knowledge Hub.
  • If we bring all of these components together, we begin to see what the Knowledge Hub is. It provides a rich set of features for encouraging collaboration and information sharing. It supports facilities for developing new apps, comparing and benchmarking data, and as a sector-wide knowledge repository. All of this is tied together using leading-edge semantic search capablilities.
  • It ’ s a strange paradox that now we have the capability of easily creating new websites and blogs without the needs for any programing skills (and seeing the resultant proliferation of website across the Internet) that what we really want now is one place to see and interact with all of this.
  • Brendan
  • What is the USP for Knowledge Hub? Using ‘clever’ technology (semantic markup, automatic entity extraction and a ‘matching engine’ if you really want to know), the KHub will aggregate content from many different sources, e.g. blogs, tweets, websites and match these with user profiles, so that users get information pushed to them that is relevant to their job, their expertise or their location. It provides the filter and the lense on the information and knowledge assets referenced across the public sector (or other sectors if deployed there).
  • These are the sort of questions that The Knowledge Hub will answer for our target audience. AMS-AAA123-20101005-
  • Apps will change the way that we deliver some services, and offer a faster and cheaper route to market.
  • On completion of the development, the Knowledge Hub code will be made available to the Open Source Software community under a GNU General Purpose License. This means local authorities (and other organisations) can deploy their own versions, e.g. as a replacement Internet (with no license costs to worry about!). Option 1, using the existing arrangement (i.e. hosted by LG Improvement and Development) has added benefit of hosting and support.
  • Beta release in April. 3-4 releases between May and October to provide semantic search, app store, mashup centre.
  • Steve
  • First glimpse of what the website looks like. Many changes anticipated as part of the User Experience work (we will be inviting delegates here to sign-up to one of the break-out sessions, and will be involving users from across the sector to help us get the design right).
  • Three types of workspace with tools and features tailored to specific types of business activity
  • Have you seen the human face yet?
  • An Introduction To The Knowledge Hub

    1. 1. An Introduction To The Knowledge Hub Connect-Collaborate-Learn-Innovate Steve Dale Director: Collabor8now Ltd http://www.local.gov.uk/knowledgehub
    2. 2. An evangelist and practitioner in the use of Web 2.0 technologies and Social Media applications to support personal self-development and knowledge sharing. Steve was the business lead and information architect for the community of practice platform currently deployed across the UK local government sector, the largest professional network of its type, and is currently lead consultant and systems architect for the Knowledge Hub. Steve also chairs the Online Information Conference Committee. Stephen Dale (Steve)
    3. 3. Vision <ul><li>Help create a trusted learning and sharing environment for local government, where everyone can benefit from a shared understanding of what works and what doesn ’ t </li></ul><ul><li>Create a Local Gov culture of collaborative practice development, sharing and problem solving </li></ul>Knowledge Hub
    4. 4. Knowledge Hub
    5. 5. What is the Knowledge Hub? Knowledge Hub
    6. 6. You ’ re already using the Knowledge Hub….but you just don’t know it! Knowledge Hub
    7. 7. comparethemarket.com and comparethemeerkat.com are trading names of BISL Limited Simples!
    8. 8. Peer review and recommendations 4,716 reviews
    9. 9. A collaborative knowledge encyclopedia for local government Knowledge Hub
    10. 10. Aggregate content from many sources – follow activity streams
    11. 11. App Stores Knowledge Hub
    12. 12. A replacement for Communities of Practice <ul><li>80,000 members </li></ul><ul><li>1,500 communities </li></ul><ul><li>22,000+ monthly contributions </li></ul>
    13. 13. … but why? Many conversations being missed (lack of permeability) Blogs Tweets Websites CoP
    14. 14. Stick it all together… Knowledge Wiki Peer reviews & recommendations Performance Comparisons App Store Aggregation + Activity Streams Powerful semantic search Community workspaces Mashup centre
    15. 15. Utopia? Knowledge Hub 8/9
    16. 16. Social and professional networks proliferate
    17. 17. Knowledge Hub will enable users to link and aggregate multiple conversations and data sources Knowledge Hub
    18. 18. Getting answers to questions using KHub 10 CITIZENS ELECTED MEMBERS COUNCIL OFFICERS SECTOR <ul><ul><li>I am… </li></ul></ul><ul><ul><li>Checking the bin collection in my street and seeing if anybody else is complaining </li></ul></ul><ul><ul><li>Comparing council tax rates with our neighbouring areas </li></ul></ul><ul><ul><li>I am… </li></ul></ul><ul><ul><li>Preparing for council meeting with aim of questioning performance in adult social care </li></ul></ul><ul><ul><li>Checking for best practice in other councils </li></ul></ul><ul><ul><li>I am… </li></ul></ul><ul><ul><li>Reviewing my overall dashboard </li></ul></ul><ul><ul><li>Analysing poor performance in housing costs and benchmarking with comparable councils </li></ul></ul><ul><ul><li>I am… </li></ul></ul><ul><ul><li>Making sure government departments use the tool for all their demands on councils </li></ul></ul><ul><ul><li>Able to see which councils in most need of support and making contact to offer help </li></ul></ul>
    19. 19. Limitless scope for ‘Apps’… www.local.gov.uk/knowledgehub Knowledge Hub
    20. 20. Intranet/Extranet/Website Opportunities Council Intranet Council Intranet Council Intranet Council Intranet Council Intranet Council Intranet Option1 Secure Local Council Intranets Option 2 Open Source version of Knowledge Hub Option 1 can deliver significant cost savings. Knowledge Hub
    21. 21. Project Timeline Knowledge Hub
    22. 22. Coming to you soon! <ul><li>First release – April - Key Features </li></ul><ul><li>Personal and shared Blogs, Wikis, Forum, Calendar. </li></ul><ul><li>Local Gov wikipedia </li></ul><ul><li>Private and Public document libraries </li></ul><ul><li>Different types of workspace (CoP, Social Network, Projects) </li></ul><ul><li>Social graph + activity streams </li></ul><ul><li>Personal and public content tagging </li></ul><ul><li>Future releases May - Oct </li></ul><ul><li>Web conferencing </li></ul><ul><li>Semantic search </li></ul><ul><li>Data aggregation </li></ul><ul><li>Trend/topic monitoring </li></ul><ul><li>App Store </li></ul><ul><li>Mashup centre </li></ul><ul><li>Matching engine (content to people, people to people) </li></ul><ul><li>Performance comparison (benchmarks) </li></ul><ul><li>As Intranet or Extranet </li></ul><ul><li>For websites </li></ul>Knowledge Hub
    23. 24. Twitter Stream Activity stream
    24. 25. <ul><li>Workspaces. Three types: </li></ul><ul><li>Communities of Practice </li></ul><ul><li>Social Network </li></ul><ul><li>Project </li></ul>
    25. 26. Benefits <ul><li>Organisational learning and innovation </li></ul><ul><li>Knowledge Retention </li></ul><ul><li>Local performance and productivity </li></ul><ul><li>Self assessment and benchmarking </li></ul><ul><li>Transparency of information </li></ul><ul><li>Sector-led improvement </li></ul><ul><li>Cross-sector working </li></ul><ul><li>Transformation of workforce and services </li></ul><ul><li>Lower cost ICT infrastructure (Intranets/Extranets/Websites/Applications) </li></ul>www.local.gov.uk/knowledgehub Knowledge Hub
    26. 27. Helping us all to innovate, create, connect, collaborate … . and see things differently… Knowledge Hub
    27. 28. Steve Dale Collabor8now Ltd More information: www.local.gov.uk/knowledgehub Follow us on Twitter: www.twitter.com/knowledgehub Tweet and follow the hashtag: #khub Email [email_address] Twitter www.twitter.com/stephendale Blog www.steve-dale.net Profiles About.me/stephendale profiles.google.com/steve.dale

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