Knowledge Hub (Local by Social Online Conference )


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An overview of the Local Government Group Knowledge Hub project. A place for connecting, collaborating and innovating.

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    1.8 billion Internet users
    234 million websites
    126 million blogs
    247 billion emails/day
    28 million tweets/day
    According to BBC News, a blog is created every second (Shift Happens)
    More than 500 million active users
    50% of our active users log on to Facebook in any given day
    More than 35 million users update their status each day
    Average user has 130 friends on the site
    Average user sends 8 friend requests per month
    Average user spends more than 55 minutes per day on Facebook
    There are more than 100 million active users currently accessing Facebook through their mobile devices.
    People that use Facebook on their mobile devices are twice more active on Facebook than non-mobile users
    55% female tweeters, 45% male (Quantcast)
    As of January 2010 nearly 75,000,000 users (ComScore)
    Some 50 million tweets a day (Twitter)
    About 20% of users are active (The metric system)
    347% jump since a year ago in people accessing the site via mobile browser = 4.7 million (social networking watch)
    125 million users, still one of the largest social networks
    Daily traffic is down from 61 million to 52 million since Oct. 2009. (Quantcast)
    Male/Female ratio is 50%
    Largest age group is 18-34
    11.4million people access the site via mobile browser (Social Networking Watch)
    100 new users every day – About 1/3 of twitter but still pretty strong.
    Spend an average of 2 hours / month on the site
    Fastest growing demo is 18-24 year olds
    2nd Largest Search Engine, after Google
    Surpased Yahoo in August 2008
    U.S. Internet users watched 32.4 billion videos in January 2010 - accounted for nearly 99 percent of all videos viewed (ComScore)
    The site’s traffic is up in the recession
    It has over 60 million members as of February 2010 (TechCrunch)
    Adding new members at a rate of about one member per second
    It’s gone from about 3.6 million unique monthly visitors a year ago to 7.7 million today (ComScore)
    When linked in launched in 2003, it took 477 days to reach first million members, the last million only took 12 days. (Oct. 09)
  • There are 1,300 CoPs and growing. Why so many?
  • Each social network creates it’s own walled garden. Facebook in particular is a closed system.
  • Very few machine connections (RSS or linked data)
  • Static Excel doc (not even an RSS feed to notify of updates) –
    Data not available as feed or lookup
    No code description – need to go elsewhere (ESD toolkit?)
    No unit value descriptor
  • Knowledge Hub builds on the successful Communities of Practice (CoP) space. Knowledge Hub will be a free to use facility for councillors, officers, practitioners across the public sector, regulators, policy makers and experts. It will be national and international and include users from the third sector, private and academic sectors. More than just an IT solution, the KHub is a far-sighted social media resource that could lead to a major cultural change in the public sector.
    The Knowledge Hub will semantically connect internal and external data to provide information, knowledge and insight.
    The system will provide a ‘personalised’ experience, using a ‘social graph’ and ‘activity stream’
    The current (legacy) Communities of Practice will be migrated to the new platform during 2011/12
    Users will be able to develop their own apps and mashups. An app store similar in concept to the iPhone app store will enable users to share and re-use apps. Apps will be developed for websites and mobile devices.
    Users will be able to subscribe to their favourite data sources and locate public/open datasets for use in apps and mashups.
  • Knowledge Hub is being built using open source software to enable local authorities and their partners to develop their own value added solutions to support greater transparency of information and data that will help strengthen accountability and benefits to citizens.
    Features include:
    HTTPS support
    Level 2 security (Confidential)
    Granular, organisation and role-based permissioning
    LDAP authentication
    Email verification
    Secure communities
  • Vaadin is a web application framework for Rich Internet Applications (RIA). In contrast to Javascript libraries and browser-plugin based solutions, it features a server-side architecture, which means that the largest part of the logic runs on the server. Ajax technology is used on the browser side to ensure a rich and interactive user experience.
  • The project is dependent on all three work streams. Like a three-legged stool, failure in any work stream will compromise the whole project.
  • Procurement as taken almost 9 months to complete. Procurement was managed by Liberata and followed ITIL Best Practice.
  • Each Sprint will last 2 weeks. There are 10 x Sprints to deliver Phase 1 (100 days) and 8 x Sprints to deliver Phase 2 (80 days)
  • First Phase live in March 2011. (Beta available from December-ish)
    Second Phase live September 2011, with incremental releases between Phase 1 and Phase 2
  • Knowledge Hub (Local by Social Online Conference )

    1. 1. (Open and Linked Data in Local Government) Local by Social Online Conference Stephen Dale Associate Consultant LG Improvement & Development
    2. 2. An evangelist and practitioner in the use of Web 2.0 technologies and Social Media applications to support personal self-development and knowledge sharing. Steve was the business lead and information architect for the community of practice platform currently deployed across the UK local government sector, the largest professional network of its type, and continues to play a key role in the support of virtual communities of practice for value creation in public services. Currently business lead and system architect for the Knowledge Hub. Steve is chairman of the Online Information Conference. Stephen Dale (Steve) Who I am
    3. 3. Knowledge Bite 6 April 2010 What problem are weWhat problem are we trying to solve?trying to solve?
    4. 4. Social and professional networks proliferateSocial and professional networks proliferate
    5. 5. Where do I find the information I need to do my job? Partnerships and places library
    6. 6. Which communities and networks do I need to join?
    7. 7. Conversations areConversations are getting more granulargetting more granular and increasinglyand increasingly dissagregateddissagregated
    8. 8. Data, data everywhere…. 4045 datasets so far; for sure more to come Regional data observatories and LIS Stoodley Pike - Dec 09 by Richard Sunderland on Flickr All kinds of locally held data
    9. 9. ✘ But almost no connectivity ✘ ✘ ✘ ✘ ✘ Machine Human-created URL reference
    10. 10. Data hidden behind apps or not in linked format Audit Commission National Indicator Set
    11. 11. Enough about the problems….what’s the solution?
    12. 12. + =
    13. 13. SOURCE: McKinsey & Company I am… ▪ Checking the bin collection in my street and seeing if anybody else is complaining ▪ Comparing council tax rates with our neighbouring areas I am… ▪ Preparing for council meeting with aim of questioning performance in adult social care ▪ Checking for best practice in other councils I am… ▪ Reviewing my overall dashboard ▪ Analysing poor performance in housing costs and benchmarking with comparable councils I am… ▪ Making sure government departments use the tool for all their demands on councils ▪ Able to see which councils in most need of support and making contact to offer help Data and Applications
    14. 14. Knowledge Hub (Conceptual) Communities of Practice Communities of Practice Mashup CentreMashup Centre App StoreApp Store Data Integration & AggregationData Integration & Aggregation APIAPI Semanticmark-up& Search Semanticmark-up& Search Personalisation (Digital Footprint) Personalisation (Digital Footprint) Websites, Blogs, Twitter Forms-based data entry for benchmark comparisons Dataset 1 Public Datasets Plug-ins/ Widgets Apps, widgets, bookmarklets
    15. 15. Knowledge Hub Technology Stack • Multi-source fetch / indexing • Federated search • Real-time results clustering • Automatic tag suggestions • Dataset visualisation / comparison • Linked Data • Open API – Intelligus SDK • Open Social container • WSRP producer / consumer • Netvibes widgets / Google gadgets • WebDAV
    16. 16. Open Architecture, Open, open , open… Third PartyThird Party IntegrationsIntegrations •Open Office •BI / Reporting •Workflow / BPM •NetVibes •Open Social •CalDAV •SalesForce •Vaadin Web Service fort Remote Portlets Semantically Linked Online Communities Open Authentication Web-based Distributed Authoring and Versioning" Open Graph
    17. 17. Project Organisation
    18. 18. Project Organisation Support TestingDesign Hosting Systems Integration Solution Procurement Business Requirements Functional Requirements TECHNOLOGYTECHNOLOGY DATADATA Support Standards Training Policies Social media strategy Practice development Users Communications KNOWLEDGE ECOLOGYKNOWLEDGE ECOLOGY
    19. 19. Procurement Business Requirement Detailed Requirement Usage Scenarios Market Market Test SPECIFICATION Comprehensive Knowledge Hub Description to Support Procurement Formal Selection Supplier Workshops Best and Final Long List Suppliers Short List Suppliers BAFO Suppliers Preferred Supplier
    20. 20. Agile Development Process
    21. 21. Project Timeline 20112010 Incremental Releases
    22. 22. To summarise, it’s….
    23. 23. Thank you and Questions
    24. 24. References • • • • • • • • • • • • •