1. Nadia Hassan
Address United Arab Emirates
Cell Number +971 52 9346412
E-mail nadiakhan985@yahoo.com
Objective
To attain a position with a client and team oriented business that promotes my customer service
aptitude while expanding company-wide knowledge to meet office oriented goals..
Qualifications
M.A Political Science 2008-2010 University of Sargodha
M.A History 2006-2008 University of Sargodha
Achievements in U.A.E Exchange at U.A.E
 Employee of the month February and June 2014
 Best Customer Services Award 1st quarter for the year 2014
 Best Customer Services Award for the year 2013
 6 times Top performer of U.A.E
 Employee of the month May 2013, Dec 2013
 Gold Medalist in Supports competition for 2013 held at Dubai
 Participation in Fashion Show held at Sharjah
 Director, Script Writer and Act in a Role play (Dharti Maa) held at Atlantis Hotel Dubai
Professional Experience
UAE Exchange-U.A.E (Cashier & Customer Service Officer)
Dec 2012 to till date
 Cash handling, customer inquiries, complaints, billing questions and payment service requests
 Performed opening new accounts for customers.
 Monitored foreign and local currency rates and checks money authenticity.
 Processed financial transactions such as deposits, payments, wire transfers and demand drafts.
 Performed transactions carefully and efficiently to avoid overages and shortages.
 Executed bank to bank transfer, telex transfer, wire transfer, western union transfer etc.
 Calm angry callers, repair trust, locate resources for problem resolution and design best option solutions.
 Special take care of old citizen and give priority to old citizen and females
 Helped company attain the highest customer service ratings (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness
 Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity

2. Bank of Punjab-Pakistan (Bank Teller /Customer Service Associate)
Jan-2009 to Jul-2012
 Front liner, responsible in a day to day transaction with the client. Accepting cash and check deposits and miscellaneous collections
 Pay-out cash withdrawals, check encashment, and miscellaneous payments
 Requisition and turn-over of cash from and to the vault through cash transfer slip/s
 Balancing of cash and other transactions at the end of the day
 Processing of debit/credit memo and other adjustments to the deposit accounts
 Pick up cash and check deposits to various clients
 Deliver important documents to various clients
NCHD (Assistant Manager)
Mar-2006 to Nov-2008
 Work in a survey for Universal Primary Education (UPE)
 Social Mobilization in Rural Areas
 Local Health Council Formation (LHC)
 Arranged Training Workshops for community
 Conduct Monthly Meetings of Local Health Council
 Arranged Training Workshops for Traditional Birth Attainder (TBAs)
 Conduct a meeting of basic health unit (BHU) staff
 Conduct health sessions in community
Participations
 Attend three days training workshop organized by NCJP in Jul-08
 Attend training workshops on Human Rights in 2008/09, Christian study center, Church World Service, PAKISTAN, AFGANISTAN and SAP Pakistan
 Attend seven days training workshop organized by NCJP in Jul-08
Key Skills
 MS Office
 Excellent Communication skill, Team Player, Good teamwork skills
 Hard Worker, honest and punctual, Strong Social Mobilization skills
 Comparing of organizational programs, Good facilitator for training workshops
Language
English, Urdu, Hindi, Punjabi and little Arabic
Personal Information
Nationality Pakistani
DOB June 18th, 1985
Visa Status Employment Visa
Driving License Yes-Valid UAE D/L
References
Will be furnished on demand