1. CURRICULUM VITAE
Mrs. Sonam Hussain
E-Mail ID: shahnaj.hussain2@gmail.com
Contact No: +965 – 97239788
Address – BneidAl-Qar, Kuwait City.
Career Objective:
Looking forward for the environment where I will be provided freedom
and opportunity to work and learn. Seeking a challenging position that
would utilize my Analytical and Communication skills which would
help me to grow in personal and professional life. And it will also constantly contribute towards
the Growth of the Organization.
Educational Qualifications:
• Diploma in Information Technology of computer – DIT from Lal Bhadur Shastri Institute –
May - 2007. (EXCEL, MS OFFICE 2010, Power Point, INTERNET etc)
• B.com from Annamalai University, Delhi – Dec 2011
• 12th
National Institute of Open Schooling (NIOS Board) – Dec 2007.
• 10th
New Green Field Public School (CBSE Board) - May 2005.
Working Experience:
• Man Power Solution ( 15th
Nov’2007 – 10th
Jan’2008)
Role: HR Executive
Key Role Area or Responsibilities –
 Call to different people to check the required capabilities to fill the Hiring Requirements.
 Take the Interview for short listing them on Mobile or One-o-One.
 Making Daily, Weekly and Monthly Reports to keep the records of the office data.
 Work on Portals like – Monster, NaukriGulf, etc.
 Also handled the office administration work.
 Handling Issues and concerns faced by the candidates.
 Conductive Fun activities like playing indoor and some outdoor games to create a “Fun-
with-Work” environment in office which simultaneously increase the stability and
consistency of the employees.
 Conduct one-o-one sessions to listen to their concerns and provide a resolution to them
within a week time which leads to employee satisfaction.
 Work on company rules and regulations as well.
• Intouch Solutions Private Limited|(Qualtouch)(11th
Jan’2008 – 30th
Sep' 2011)
Role: Quality Analyst
 Monitoring the calls to check the accuracy in details provided to the customers.
 Maintaining the Reporting Work like – Daily, Weekly and Monthly Report.

2.  Worked for NGO Process (Plan India), Insurance Process (ICICI-Prudential), Telemarketing
&Validation process (Majestic).
 Used to conduct one-o-one session once a month with all the agents.
 Used to audit the calls of the agents and shared the feedback to maintain the quality of the
product.
 Conducting Quality Sessions, Maintain Bottom Quartile.
 Conduct monthly activities like Monthly Quiz, Call Calibration, Refresher & BQM.
• Lal Bhadur Shastri Institute (1st
Oct’2011 – 11th
Dec’2011)
Role: English Teacher
 Prepare Training Module for the students as the per requirement.
 Prepare handouts for the students for verbal and written communications.
 Used to conduct presentation slides for the students for their better understanding.
 Prepare Sample Test Papers to judge the understanding skills.
 Syllabus to be prepared for following the proper schedule to cover the work.
 Make attendance report and progress report for the students.
 Also arrange some “Fun Activities” which create interest in the student to attend the
classes.
 Most imported thing is to share the Result always in Positive ways instead of highlighting
the native things which would help the student to improve themselves.
• Hyper Quality Private Limited (12thDec’2011 – 15th
July' 2014)
Role: Quality Analyst
 Worked with travel companies for brands like Travelocity and Expedia - used to cross check
the details provided to the customer is correct and ticket along with hotel booking is done on
correct tool.
 Utilization of the correct client tolls assigned like – Nortel, CM (customer management),
Voyager, Witness and Admin Tool.
 Keep a check on the accounts of the Travel Agencies and make the salary of the team.
 Making Daily, Weekly and Monthly Reports to send to Upper management for the use of
client for the cross checking the business status by working on Excel.
 Also get trained to booking the Package reservation (Flight/Hotel/Car) for the customers.
 Keeping a Track on Daily Attendance Report/Leave-Annual, Casual, Paternity and Maternity
including Half days. (As per the company policy)
 Providing a comfortable atmosphere to the Team members by conducting one-o-one sessions
on monthly basis where we can discussion the good and area of improvement issues which
help to develop employee’s consistency.
 Doing Analyses on the data to get the progress report and also know the area of improvement
for better results.
 Analysis like – RCA – Root Cause Analysis and Fish Bone Analysis.
 All work is being done on EXCEL (Formulated Sheets).
• HUSSAM SULTAN FOR GENERAL TRAD. & CONT.CO.W.L.L (15thNov’2014 to till
date)
Role: Secretary cum Accountant
 Organize and maintain appointments.

3.  Handle daily normal secretarial tasks
 Answering & screening phone calls
 Photocopying, mailing, faxing, dealing with correspondence and writing letters
 Attend meetings, take minutes and distribute them.
 Produce reports, documents and presentations.
 Creating and maintaining office systems to deal efficiently with paper flow.
 Maintain hard copy and electronic filing systems
 Organize travel and accommodation arrangements
 Carry out specific projects and research as needed.
 Also handing accounts, administration and Packing & Moving Department.
 Entering Daily Sales, Purchases and Making Quotation as required maintaining the account.
 Month End Report, Year End Reports, Payment Schedules, Inventory etc.
Passport Details:
Name : Sonam Hussain
Father Name : Abrar Hussain
Husband Name : Shareef Ahmad
Passport No : L9052867
Nationality : Indian
Sex : Female
Status : Married
Date of Birth : 23/11/1989
Place of Issue : Delhi
Date of Issue : 09/05/2014
Date of Expiry : 08/05/2024
Languages Known : English, Hindi
Residency Information:
Civil ID No : 289112303698
Article No : 18
Date of Expiry : 24/09/2017
Declaration:
I hereby declare that the above mentioned information is correct to my knowledge.
Place:
Date: (Sonam Hussain)