Giving effective feedback is a key management tool for team leaders. This short slide deck gives insight, advice and tips on how to give praise and positive feedback that motivates others.

1. Learn about leadership:
How to give feedback
that motivates

2. The business case for giving feedback:
A sense of achievement; being recognised for
your accomplishments and opportunities for
growth are all proven to increase staff
motivation.
Well structured feedback can contribute to all of
these!

3. Be sincere:
Comment on genuine
achievements
If you don’t mean it –
they will hear it!
Go easy on the
superlatives

4. Be specific:
Generic, unspecific feedback (“well done”; “great job”)
might make someone feel good; but it’s really short-
lived and won’t influence future behaviour.
Commenting on their specific work or behaviour in
feedback focuses their minds on the actions you
want to reinforce. It also shows you’ve noticed
exactly what they did and it was important enough to
think about how you’ll feedback.

5. Mention the results/impact:
Referencing the outcome or impact their efforts
have had show’s you’ve paid attention to their
work. Remember the overall outcome of their
efforts might not have been success, but you
can still mention the impact their work has
had!

6. In public?
Some people love public praise, others hate it. Think
about who you’re talking to and think about what
they’d like.
If you do give public feedback – remember to share the
love around!

7. Sandwiches are only for lunch:
There’s extensive evidence that
feedback sandwiches don’t work
– they give off mixed messages.
Keep positive feedback and
developmental feedback
separate!

8. End it well:
We tend to remember the last things people say
to us. Don’t de-value your feedback by ending
with ‘right, back to work’, or ‘that’s enough of
that’. Let your feedback linger before you
change the subject!

9. The power of the written word:
There is strong evidence that written
feedback, especially a hand
written note carries more value to
the recipient than a small cash
bonus as a thank you. Ever
considered writing people a note?

10. Create a habit:
Not that kind of habit!
With everything else we have to do, giving
feedback easily slips off the ‘to do’ list.
On our leadership training we challenge
people to create a feedback habit by
starting to give feedback three times a
day, every day.

11. Do it now:
Feedback given close to the work you’re
commenting on has greater impact. Don’t
save it for appraisals – tell them today!

12. McCrudden Training Ltd
Archer House
Britland Estate
Northbourne Road
Eastbourne
East Sussex
BN22 8PW
www.mccrudden-training.co.uk
0845 257 5871

13. Connect with us.....
@McCruddenTrain
Google+ Page
YouTube Channel
McCrudden Training
mccruddentraining