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Management tips

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Management tips

  1. 1. Management TipsManagement Tips
  2. 2. “There are three secrets to managing. The first secret is have patience. The second is be patient. And the third most important secret is patience.” -Chuck Tanner
  3. 3. IntroductionIntroduction Management is the process of reaching organizational goals by working with and through people and other organizational resources.
  4. 4. Management has the following 3 characteristics: It is a process or series of continuing and related activities. It involves and concentrates on reaching organizational goals. It reaches these goals by working with and through people and other organizational resources.
  5. 5. Objectives of PresentationObjectives of Presentation To provide tips for quick and practical application to Manage yourself, Manage your team, and manage your business
  6. 6. Managing YourselfManaging Yourself What are my strength? How do I perform? What are my values? Where do I belong? What should I contribute? Responsibility of relationship
  7. 7. CREATE A NEW LEADERSHIP VISION What will you be doing in 2025, and what impact do you hope to be making ?
  8. 8. PRETEND YOU HAVE WHATPRETEND YOU HAVE WHAT YOU WANTYOU WANT Overthinking the issues only serves to compound the worry, Instead pretend you have what you want. Act as if your peers respect you or as if customer is loyal. Chances are better that you’ll get what you want
  9. 9. TAKE RESPONSIBILITY OFTAKE RESPONSIBILITY OF YOUR GROWTHYOUR GROWTH -Meet with two former coworker each months Have one major learning experience with each quarter Give yourself a performance review
  10. 10. INCREASE YOUR DESIRE TOINCREASE YOUR DESIRE TO LEARNLEARN NO MATTER HOW HIGH IS YOUR LEVEL OF MASTERY, THERE IS ALWAYS MORE TO DISCOVER ASK QUESTIONS TO FIND NEW WAY TO SOLVE THE PROBLEM
  11. 11. BE OPEN TO CRITICISMBE OPEN TO CRITICISM CRITIQUE CAN BE A USEFUL APPROACH TO TEST IDEA & KEEP PEOPLE AND TEAM ACCOUNTABLE
  12. 12. LISTEN BETTERLISTEN BETTER Good listening isn’t just about making the speaker feel respected and heard;it’s also about making sure you undertand what’s truly said
  13. 13. Improve your time managementImprove your time management skillsskills Think about how you are going to carry out certain tasks and undertake them in the most time and cost efficient manner, which will enable you to achieve more with less
  14. 14. DON’T BE SHY BUT ASKDON’T BE SHY BUT ASK QUESTIONSQUESTIONS If you aren’t sure how to go about a particular task, then make sure to pluck up the courage to ask questions. To leave it until later on could make life more difficult for you and the other people you work with.
  15. 15. MANAGING YOUR ENERGYMANAGING YOUR ENERGY TAKE BRIEF BUT REGUALR BREAKS SAY THANK YOU DO WHAT YOU LOVE
  16. 16. CAPTURE BIG IDEAS INCAPTURE BIG IDEAS IN SIMPLE WAYSSIMPLE WAYS ALWAYS CARRY INDEX/BLANK CARD IN YOUR POCKET, WHEN YOU HEAR A GOOD IDEA WRITE IT DOWN.
  17. 17. DECREASE YOURDECREASE YOUR TECHNOLOGY DEPENDENCETECHNOLOGY DEPENDENCE Studies have shown that using our memories improves reasoning and creativity
  18. 18. MANAGE WITH MINIMUMMANAGE WITH MINIMUM TIMETIME TURN DEAD TIME INTO DEVELOPMENT TIME SHOW UP IN PEOPL’S WORK SPACES MAKE TWO CONTACTS PER DAY
  19. 19. GET THROUGH YOUR TO-DOGET THROUGH YOUR TO-DO LISTLIST GET THREE THINGS DONE BEFORE NOON TACKLE SIMILAR TASK AT THE SAME TIME
  20. 20. STOP WORKING AND HAVESTOP WORKING AND HAVE FUNFUN Find people you enjoy working with Find problem you enjoy solving
  21. 21. TAKE A MINI BREAKTAKE A MINI BREAK Exercise Turn off your Cell-Phone Do a crossword puzzle
  22. 22. CHANGE YOUR BEHAVIOURCHANGE YOUR BEHAVIOUR Take ownership Be patient Accept difficulties Refuse to be distracted
  23. 23. IDENTIFY YOUR UNIQUEIDENTIFY YOUR UNIQUE SKILLSSKILLS Watch your skills Look for confluences Listen to complements.
  24. 24. SELL YOURSELFSELL YOURSELF Advertising the value you deliver to your organization is more important than ever Selling yourself is a delicate art
  25. 25. BECOME ONE OFBECOME ONE OF TOMORROW’S TOP LEADERTOMORROW’S TOP LEADER Change management Deep famaliarity with emerging markets The ability to inspire and motivate Lean management
  26. 26. MANAGING YOURMANAGING YOUR TEAMTEAM
  27. 27. BECOME AN INSPIRATIONALBECOME AN INSPIRATIONAL LEADERLEADER Humanness : Build Collaboration and Solidarity by revealing your weakness. - Intuition: Know what’s going wrong without other spelling it out for you. - Tough Empathy: Care deeply about employees. -Uniqueness: show your unique qualities.
  28. 28. BECOME A CREATIVEBECOME A CREATIVE LEADERSLEADERS Cultivate respect by giving it , not by demanding it. Know how to manage both success and failure not just success. Instead of commanding, coach your team toward success
  29. 29. GIVE YOUR PEOPLE WHATGIVE YOUR PEOPLE WHAT THEY NEEDTHEY NEED Traditional Leader Thinking- “Employee-boss relation as a transaction;Money in exchange for labor” Transformational Leader Thinking “Employee wants much more than that” LOVE, GROWTH, CONTRIBUTION, MEANING
  30. 30. PAT EMPLOYEES ON THEPAT EMPLOYEES ON THE BACKBACK An abundance of studies have demonstrated the power of touch on everything from rhesus monkey to student in classroom. A pat on back or a brief touch on the shoulder can express support and reassurance,making the recipient more willing to improve his decision making.
  31. 31. LET YOUR EMPLOYEESLET YOUR EMPLOYEES FAILFAIL When employee make a mistake,stop yourself from interfering , Let your employee make mistake and help him to adjust to get it right the next time if the risk are lower.
  32. 32. MAKE A MISTAKE OT TWOMAKE A MISTAKE OT TWO Create a Mistake making culture Encourage your people to take risk. Yet Mistakes are often the best teachers, People wont learn something new if they only do things they know well.
  33. 33. FORGIVE BUT DON’T FORGETFORGIVE BUT DON’T FORGET -Forgive Honest mistakes, but make sure employees lean from past faiures so they don’t repeat them.
  34. 34. ASSIGN TASKS TOASSIGN TASKS TO INDIVIDUALS, NOT GROUPS.INDIVIDUALS, NOT GROUPS. The Bystander Effect occurs frequently in virtual teams, so if you assign a task to a group of people, there’s a good possibility no one is going to pick it up (the well-known adage here is that “everyone’s responsibility is no one’s responsibility”). To avoid this issue, always assign tasks to specific individuals.
  35. 35. SET DEADLINES FORSET DEADLINES FOR EVERYTHINGEVERYTHING Parkinson’s law states that work expands so as to fill the time available for its completion. if you give someone ten days to complete a task, then it will take them ten days to complete it. If you give them one day, then it’ll take them one
  36. 36. DEVELOP A CULTURE OFDEVELOP A CULTURE OF TRUSTTRUST Surround yourself with people who will challenge their ideas, point out their shortcoming and tell it like it is . Get people to bother you by bothering them. Develop a culture of trust and openness.
  37. 37. DONT JUSTDONT JUST COMMUNICATE,EXPLAINCOMMUNICATE,EXPLAIN Good communicator know they also need to explain what all exitement is about. Don’t lose or confuse your audience with too many details.
  38. 38. FOCUS YOUR PEOPLE ONFOCUS YOUR PEOPLE ON WHAT THEY ARE BEST ATWHAT THEY ARE BEST AT Improving on weakness takes a tremendous amount of energy Instead,focus your people on their strength and encourage them to do what they are good at.
  39. 39. IDENTIFY HIDDEN TALENTSIDENTIFY HIDDEN TALENTS Turn a compliment into an interview. Ask why employees prefer certain tasks or project. Inquire about dreams.
  40. 40. MANAGE YOUR SMARTESTMANAGE YOUR SMARTEST PEOPLEPEOPLE Do explain things and persuade them. Do use your expertise. Don’t use your hierarchy. Smart people aren’t impressed with titles. Do tell them what to do and Don’t tell them how to do.Smart people enjoy to give rise to challange
  41. 41. GIVE THE GIFT OF TIME ANDGIVE THE GIFT OF TIME AND SPACESPACE It doesn’t need to be money; you can give the slack time so that your star has breathing room to explore his/her idea.
  42. 42. TRUST YOUR TEAMTRUST YOUR TEAM To cultivate trust among your team members,place your trust in them first. Show them you believe you are competent and capable. Trust is a two way street,the sooner you start down your side,the sooner your employes will accelerate down theirs.
  43. 43. GET RID OF NEGETIVITYGET RID OF NEGETIVITY Grumpiness, laziness and nastiness are contagious and by redusing those type of negetivity you give your people a better chance of success
  44. 44. DON’T ASSUME PEOPLE WONT UNDERSTAND
  45. 45. MANAGING YOUR BUSINESS
  46. 46. ASSES YOUR CHANGEASSES YOUR CHANGE READINESSREADINESS 3 Questions to help you face the challenge. 1.Do you see oppertunities other don’t? 2.Can your custoomer live without you ? 3.Are you learning as fast as the world is changing?
  47. 47. CREATE STRATEGY WITHCREATE STRATEGY WITH STORIESSTORIES Tell a story about the future, Make it inspirational and envision your organization in a happy and successful place.
  48. 48. KILL MORE GOOD IDEAKILL MORE GOOD IDEA To come up with a few good ideas, you need to generate a lot of bad ones. Make the tough choices and pull the plug on good ideas that are’nt quite good enough.
  49. 49. DON’T GET DISTRACTEDDON’T GET DISTRACTED Don’t keep your head so focused on the process that you lose sight of the bigger picture. Look up every once in a while and remind yourself what are you trying to achieve.
  50. 50. AVOID CERTAIN TYPE OFAVOID CERTAIN TYPE OF FAILUREFAILURE -Knowingly doing the wrong thing Failing to gather the right data. Priotizing research over experience.
  51. 51. DON’T AVOID RISKDON’T AVOID RISK Look at all the risks you face and play owhat would you do if any of them were come to bear. Having system in place to respond could save your valuable time ,money and resources.
  52. 52. Prepare for crisisPrepare for crisis Leaders need to ensure their organization are equipped to stop most crises before they happen. 1.Pattern recognition 2.Broader communication 3.Trusted leadership.
  53. 53. FAIL CHEAPLYFAIL CHEAPLY Rather than eliminating failure, focus on reducing the cost of failure by doing these three things. Make your experiment cheaper Change the order of experiments. Make decisions faster.
  54. 54. STOP IGNORING GROWTHSTOP IGNORING GROWTH OPPERTUNITYOPPERTUNITY Largest growth opeertunity are often the market changing ideas that represent not only growth but a threat to your business as well. Figure out threat before someone else does. Take feedback.
  55. 55. TAKE BABY STEPSTAKE BABY STEPS Instead of dreaming of “the next big thing” focus on innovating in small shorter bursts. Use small and cheap experiments to test new ideas.
  56. 56. INVEST WISELY IN SOCIALINVEST WISELY IN SOCIAL MEDIAMEDIA Whether an internal wiki, a Twitter account or a blog all social media initiatives require careful monitoring and management to capture value.
  57. 57. IMPROVE CUSTOMERIMPROVE CUSTOMER SERVICESERVICE Be Transparent Convert or capitalize on tribes Open the door to new talents.
  58. 58. WIN CUSTOMER’S HEARTWIN CUSTOMER’S HEART Give them opportunity to meet as many of your staff as possible, all the way upto CEO. Thank them for their business and ask them to tell you about their company. Create emotional connection.
  59. 59. SPEAK EFFECTIVELYSPEAK EFFECTIVELY Understand customer’s Language Focus on them , not you.
  60. 60. Use Words,Not NumbersUse Words,Not Numbers Use qualitative method to discover that your customer think about your products and services. Focus grous or open ended questionnaires .
  61. 61. HANDLE CUSTOMERSHANDLE CUSTOMERS COMPLAINTSCOMPLAINTS Understant the full context Propose a resolution Show respect
  62. 62. ReferencesReferences -Management Tips;Harvard Business review http://managementinnovations.wordp ress.com/2008/12/03/define- management-its-functions/
  63. 63. THANK-YOUTHANK-YOU

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