Marshall Goldsmith Presentation
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Presentation for the summer 2011 cohort of interns at the Electronic Arts HQ. Topics covered include employee engagement and personal development.
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Marshall Goldsmith Presentation
- 1. Recap of Dr. Marshall Goldsmith’s EA Keynote Presentation Presented by Mike Cilla EA University 2011 EA UNIVERSITY 1
- 2. Who is Marshall Goldsmith? Dr. Marshall Goldsmith is a world authority in helping successful leaders get even better – by achieving positive, lasting change in behavior: for themselves, their people and their teams. EA UNIVERSITY 2
- 3. Icebreaker (5-10mins) •Pick one behavior that you would like to change. Change in this behavior should make a significant, positive difference in your lives. •Describe this behavior to randomly selected fellow participants. •This is done quite simply, such as, "My name is ______________, and I want to be a better __________________." •Ask for two suggestions for the future that might help you achieve a positive change in your selected behavior •Only allowed to give ideas for the future. •Switch and restart the process EA UNIVERSITY 3
- 4. Themes from Dr. Goldsmith’s Keynote •Coaching & Leadership – coach to 120 CEOs, US Navy Admirals/Army Generals, and Numerous Keynotes and Seminars •Engagement and Asking Active Questions – making a positive difference for yourself and the world •Defining Success and Meaning in your personal and professional lives •Being Happy! EA UNIVERSITY 4
- 5. What does this mean to you? •You’re here at EA for a reason…intelligent, talented, creative, and motivated! •But, what got you “here” won’t get you “there”… EA UNIVERSITY 5
- 6. What got you “here” won’t get you “there”…why’s that? •People have the potential to be their own best friends as well as their own worst enemies •Key is identifying behaviors you want to change in order to be a better person •Execution is the only defense against staying stagnant! •Our default reaction in life is to resist change! EA UNIVERSITY 6
- 7. Where would you like to be? •You all are going to be working with a boss, co-workers, and clients/customers of some sort in your lives •We live in a social world where we must learn to listen, and be receptive of how others perceive us •We’re all trying to get better at something •Icebreaker exercise – opposite of feedback, focuses on behavior change EA UNIVERSITY 7
- 8. Engagement The key to engagement is YOU… • It is not the company you work for • It is not the amount of compensation you receive • It is not controlled by external forces To take responsibility for your own engagement, ask yourself, “Did I do my best”… • To increase my own happiness? • To make my day meaningful? • To increase my engagement? EA UNIVERSITY 8
- 9. Active Questions Lead to Engagement •Active questions focus on what you can do to make a positive difference for yourself and the world. •Passive questions focus on what the world needs to do to make a positive difference for you. EA UNIVERSITY 9
- 10. You Must Define Success for Yourself •This means not basing your definition of success on ANY other external criteria Passion – Do you love it? / Do you Lasting success = where passion, own this goal? purpose, and performance converge! Performance Purpose – – Delivering on Why does this promises/ matter? / What Winning at is the lasting what matters impact? EA UNIVERSITY 10
- 11. What makes people feel successful? Do you have to do what Neutral Absolutely you love? Do you have to do Would like to Main priority in my life meaningful things? Do you have to be good at Have to be good at Have to be good at what you do? what matters to me everything Do you need support of Neutral Yes! significant people? How do you think successful people responded? EA UNIVERSITY 11
- 12. What makes people feel successful? Do you have to do what Neutral Absolutely you love? Do you have to do Would like to Main priority in my life meaningful things? Do you have to be good at Have to be good at Have to be good at what you do? what matters to me everything Do you need support of Neutral Yes! significant people? Successful Unsuccessful EA UNIVERSITY 12
- 13. What makes people feel successful? Do you have to do what Neutral Absolutely you love? Do you have to do Would like to Main priority in my life meaningful things? Do you have to be good at Have to be good at Have to be good at what you do? what matters to me everything Do you need support of Neutral Yes! significant people? Successful Unsuccessful EA UNIVERSITY 13
- 14. What makes people feel successful? Do you have to do what Neutral Absolutely you love? Do you have to do Would like to Main priority in my life meaningful things? Do you have to be good at Have to be good at Have to be good at what you do? what matters to me everything Do you need support of Neutral Yes! significant people? Successful Unsuccessful EA UNIVERSITY 14
- 15. What makes people feel successful? Do you have to do what Neutral Absolutely you love? Do you have to do Would like to Main priority in my life meaningful things? Do you have to be good at Have to be good at Have to be good at what you do? what matters to me everything Do you need support of Neutral Yes! significant people? Successful Unsuccessful EA UNIVERSITY 15
- 16. What makes people feel successful? Do you have to do what Neutral Absolutely you love? Do you have to do Would like to Main priority in my life meaningful things? Do you have to be good at Have to be good at Have to be good at what you do? what matters to me everything Do you need support of Neutral Yes! significant people? Successful Unsuccessful EA UNIVERSITY 16
- 17. Happiness and Meaning •Defined from the inside not the outside •How we define Happiness and Meaningfulness changes constantly as we journey through life EA UNIVERSITY 17
- 18. Mike’s Model of Happiness and Meaningfulness Identify Need for Change Become Define Meaning Engaged Define Your Own Success EA UNIVERSITY 18
- 19. Marshall Goldsmith calls it MOJO •That positive spirit toward what you are doing now that starts from the inside and radiates to the outside… •Have you experienced this before? EA UNIVERSITY 19
- 20. I prefer the Flow model by Mihály Csíkszentmihályi Claremont Graduate University psychology professor noted for his work in the study of happiness and creativity… and for his notoriously difficult name EA UNIVERSITY 20
- 21. Flow = Awesome! When Skill level is high and Challenge level is high = complete absorption with the activity and the situation. EA UNIVERSITY 21
- 22. Key Take-Aways 1) Embracing Change in a World full of Uncertainty 2) Engagement – “ Did I do my best?” 3) Happiness – don’t plan for it! Should be top priority now! EA UNIVERSITY 22
- 23. Questions? (Only Active ones…) EA UNIVERSITY 23
Editor's Notes
- Slide 1.First, I’d like to thank Briceyda and Kimberly for organizing this event! Second, thanks to all of you for coming today! I am very aware of how valuable your time is here at EA, especially because I’m a summer intern myself! So, with that being said – I hope to make this more than just a rehashed compilation of MG’s Keynote – and hopefully something that is both fun and beneficial to all of you, and hopefully me too!
- Slide 2.As most of you saw from Briceyda’s invitation to this recap, Dr. Goldsmith has a very impressive resume and biography! He is a very successful leadership coach, author, and professional speaker. Although, his audiences typically do vary depending on the speaking engagement – I believe it’s safe to say that he does not normally coach interns! However, there are definitely some very relevant themes to his presentation that I believe will benefit all of you, and so I hope to make some important connections from these themes to what some of your own life experiences might be like, and to hopefully benefit you in your future careers. Wish me luck!
- Slide 3.Icebreaker Exercise:So we’re going to jump right in and try a quick activity that involves picking a partner and talking about something in your life that you would like to change, or get better at! It can be pretty difficult to do this on the spot so I’m going to give all of you some time to think about it and understand the rules. They are very simple, but if you’re rushed through this it won’t be beneficial at all! Then I want you to find a stranger, which I know most of you already are – but I don’t want anyone partnering up with people that are already in your same work teams if possible.Again, for this exercise to work, and for all of you to get the most out of it – you have to embrace this opportunity! That means no talking about the exercise amongst each other, no talking about what you did last night, or what you plan on doing tonight, and especially no talking about how lame I am as a presenter or how bored you are! Accordingly, I want all of you to take a significant amount of time (about 1-2 minutes) to think about the following rules before beginning. When MG did this originally he sped through it so fast that I don’t think it went over with everyone that well. But I do think that if you spend the time to do it correctly, you’ll get something out of it.As I said, take some time to read the instructions and think about something that you’d like to change to make a positive difference in your life. I want everyone to do this before I have you partner-up to make sure you actually engage each other. It’s not an easy task, and telling a random stranger about it is even more difficult. So, please focus on this. Afterwards, you switch roles with your partner and restart the process…Some examples: My name is Mike and I want to be better at NOT procrastinating fun… My name is Mike and I want to manage my money better… My name is Mike and I want to be nicer to my wife… What did you think?What did you get out of this?What is the purpose of this?
- Slide 4.There are four themes that I plan on presenting to you from MG’s Keynote:Coaching – for this talk the coaching theme will be more geared to how you can use the same techniques to coach yourself, instead of coaching others as MG doesUnderstanding Engagement – what is it really? How to become engaged your personal and professional lives…What success and meaningfulness means to you…Being Happy!Up in the Air flyer card, Dr. Goldsmith has done so many speaking engagements that he claims to have the “Million Mile” club card from American AirlinesNow looking at those themes, is there one or two that are related to that icebreaker exercise? Why’s that?
- Slide 5.So, regarding coaching and executive development, MG has a book (Book)… Now before getting into an explanation of what MG means by this, what do you think it means? Next I’ll explain MG’s premise…Pass around book?Open for a discussion…What are your aspirations in your personal and/or professional lives?
- Slide 6.One of Marshall’s most influential coaching themes or directives is to help successful people continue to be successful. In order to move forward, upward, diagonally, or parabolically in our personal and professional lives – we must embrace change and uncertainty! You got here, which is a great accomplishment. I’m sure this was due to many other great accomplishments in school, work, and your individual creative endeavors. The problem is that when people achieve success, especially when success exceeds their expectations – they have the potential to lose momentum and become static. Coaching is not just an exercise for executives and professional athletes - we can all work to coach ourselves!
- Slide 7.Where would you like to be?Slicing off a zombie alien’s head in a virtual world is pretty cool! BUT – we all have work, etc…and you can’t cut people’s heads off with a laser-blade in the real world (I’m just guessing, so I hope I’m not too far off with that Dead Space analogy)… Icebreaker Exercise
- Slide 8.In order to avoid inertia in your personal and professional lives, you must become engaged. But what does that mean really? (Ask them)Engagement is a very hot button topic in Management right now… William Kahn was the first scholar to define “personal engagement” as the harnessing of employees’ selves to their work roles: in engagement, people employ and express themselves physically, cognitively, emotionally and mentally during role performances”.Engagement is actually beneficial for YOU – not only your organization. By not becoming engaged you only hurt yourself! For example, this presentation is something that was kind of imposed on you…but are you taking ownership of your own level of enjoyment, or are you just passively participating? You have the ability to engage, so why not?
- Slide 9.One reason might be how you ask yourself that question? In order to become engaged you must take a proactive approach, and ask yourself active questions! (What might be an example of such a question?)Active questions focus on your own empowerment – think “am I being proactive”?“Am I actively participating in this presentation by genuinely involving myself in the icebreaker exercise?” If the answer is no, it’s too late! Just kidding – you can still become engaged and make the most out of this presentation, just as with everything in life. Active questions lead you on a path toward defining success…
- Slide 10.Your own success should not be based on other “versions” or “criteria” from external sources – if so it ultimately will not be lasting success! In order to find your own version of success, you must ask yourself if you have genuine passion and purpose for these goals, and examine your own behaviors.Passion – Do you love it? / Do you own this goal?Purpose – Why does this goal matter? / What is the lasting impact?Performance – Behavior of actually delivering on promises! / Winning at what matters to YOU! ---ALL Active Questions! If you love it, If it matters, and if you have the skills – you will find lasting success. However, you must still also recognize and embrace change and uncertainty!
- Slide 11.So, MG asked a bunch of successful people these questions and found that there was a consistent pattern in how they responded… How do successful people respond?The answers to these questions may seem like common sense, but I’ve tried this out on some people and they were surprised to find their answers in the red! Although I suspect that this audience might get the answers right, so we’ll see!
- Slide 12.Successful is green and unsuccessful is red…
- Slide 13.First Question…Okay, that’s a gimme!
- Slide 14.Second question… Yeah, that was an easy one too!
- Slide 15.Third question… Seems like common sense, right?
- Slide 16.Ah, anyone get caught on that one? So it looks like the difference between successful and unsuccessful people is that successful people take ownership of their goals, and are neutral when it comes to needing support from other people!
- Slide 17.The fourth theme from MG’s Keynote dealt with happiness…definitely a matter of “last is not least” when it comes to this theme! Happiness seems to be something we put on the “back burner” for when we’re successful – what a shame! I see myself doing this all the time, e.g., I am always early to work, but when it’s time to have fun, or enjoy some leisure time - I am always running late…what the hell?
- Slide 18.Being somewhat of an organizational psychologist – I love models so I apologize in advance for having to make one… I put together a model of the themes I chose to present from MG’s Keynote, and I’ll briefly discuss how I’ve integrated them into an overall logical schematic… Model:By constantly asking yourself active questions you avoid the pitfalls Marshall Goldsmith discussed.This model illustrates how moving along the courses of identifying the need to change, becoming engaged, defining success, and defining meaningfulness – there is also room to move backwards and forward. This allows for the changing nature of life, both personally and professionally. At any point in the model, you have the ability to move in any direction, as long as you continuously ask yourself active questions along the way!Key is maintaining happiness in the present, without the need to plan for it!
- Slide 19.So when all of this comes together you get MOJO! When you become engaged, find happiness and meaning, and put that into practice in your lives = MOJO What does MOJO mean to all of you? I would like to hear you’re thoughts on how you express this experience of being engaged inwardly and outwardly…
- Slide 20.I prefer to think of it as Flow! While MOJO is defined as the outward expression of one’s inner passion, Flow is somewhat similar and different. Flow is more of a psychological experience resulting from the expression of one’s behaviors in a meaningfully defined activity.The activity must be linked to one’s own definition of meaningfulness, however a key component with Flow is that your skill level and the level of challenge of the activity determine how you experience it.
- Slide 21.When Skill level is high and Challenge level is high, we experience a state of concentration or complete absorption with the activity at hand and the situation.Flow could be described as a state where attention, motivation, and the situation meet, resulting in a kind of productive harmony.This is especially relevant to all of you because you’re obviously highly skilled (you’ve made it here), and interning at EA provides an endless array of challenging opportunities (as in my presentation here!). So my contention here, is that if you’re constantly striving for Flow-like states (in work, in your personal lives, and in your creative endeavors) you will never be in a static state. Thus in some sense by realizing and searching for Flow – what gets you there will continue getting there!
- Slide 22.Take-aways!