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Training, Mentoring, Coaching       Which Can Help?2012 ASTD Valley of the Sun Conference          October 24, 2012
Margo Boster• CEO & Co-Founder, ImpaQ Solutions, LLC• Help organizations and the people within those organizations  do and...
Today’s Discussion• Relationship between training, mentoring and  coaching in developing yourself, your leaders,  and your...
Training - Definition• Organized activity aimed at imparting  information and/or instructions to improve  the recipient’s ...
Training - Characteristics• A Trainer is one who has the knowledge or skill and  imparts it to a trainee• A Trainee is one...
Examples of TrainingAt the end of training you are at the beginning of learning                Not to be reproduced or red...
Mentoring – Definition• Mentoring is a developmental partnership  through which one person shares knowledge,  skills, info...
Mentor - Characteristics• A mentor facilitates personal  and professional growth in an  individual by sharing the  knowled...
Mentor Programs• Formal / Structured  –   Create a Structure  –   Pairing  –   Train the Mentors  –   Manage Expectations•...
Coaching - Definition• The International Coaching Federation (ICF)  defines coaching as partnering with clients in  a thou...
Coaching - CharacteristicsTrained professional coaches:• Identify obstacles to reaching goals, and design strategies and  ...
Types of CoachesNot to be reproduced or redistributed without                                                12   written ...
Types of Challenges                            • Technical challenges involve                              situations for ...
Aligning Development with ChallengeTraining           Mentoring                      CoachingTechnical                    ...
Not to be reproduced or redistributed without                                                15   written permission of Im...
Thank Youmargo.boster@impaq-solutions.comwww.impaq-solutions.com480-359-6147703-864-8334twitter.com/ImpaQ_Solutionswww.fac...
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Training Coaching Mentoring

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Your employees are probably the largest recurring investment your company makes. Are you using the best approaches to get the highest return on your investments? Have you ever wondered which can help develop you, your leaders and your employees - Training, Mentoring or Coaching? The answer is all of them, just at different points in one’s career.

People often approach one’s development considering only one of the tools. Attendees will differentiate between the tools and identify when to engage training, mentoring or coaching in developing themselves, their leaders, and their employees.

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Transcript of "Training Coaching Mentoring"

  1. 1. Training, Mentoring, Coaching Which Can Help?2012 ASTD Valley of the Sun Conference October 24, 2012
  2. 2. Margo Boster• CEO & Co-Founder, ImpaQ Solutions, LLC• Help organizations and the people within those organizations do and be more than they thought possible; more than 25 years of professional experience in senior leadership • International Coaching Federation credentialed coach • Center for Credentialing and Education Board Certified Executive Coach • BS in Psychology with emphasis in Organizational Effectiveness, University of Maryland • Graduate level course work in Public Policy and Administration • Georgetown University Certified Leadership Coach • MBTI, DiSC, Lominger Competency Assessments, Organizational Culture Assessment Instrument (OCAI), CCL 360 Assessments 2
  3. 3. Today’s Discussion• Relationship between training, mentoring and coaching in developing yourself, your leaders, and your employees. o Discuss the definitions and characteristics of training, mentoring and coaching o Learn at what point in one’s career each tool can be most beneficial Not to be reproduced or redistributed without 3 written permission of ImpaQ Solutions
  4. 4. Training - Definition• Organized activity aimed at imparting information and/or instructions to improve the recipient’s performance to help him or her attain a required level of knowledge or skill 11www.businessdictionary.com Not to be reproduced or redistributed without 4 written permission of ImpaQ Solutions
  5. 5. Training - Characteristics• A Trainer is one who has the knowledge or skill and imparts it to a trainee• A Trainee is one who receives information to improve their knowledge or skill Not to be reproduced or redistributed without 5 written permission of ImpaQ Solutions
  6. 6. Examples of TrainingAt the end of training you are at the beginning of learning Not to be reproduced or redistributed without 6 written permission of ImpaQ Solutions
  7. 7. Mentoring – Definition• Mentoring is a developmental partnership through which one person shares knowledge, skills, information and perspective to foster the personal and professional growth of someone else.Source: University of South Carolina College of Communication and information Not to be reproduced or redistributed without 7 written permission of ImpaQ Solutions
  8. 8. Mentor - Characteristics• A mentor facilitates personal and professional growth in an individual by sharing the knowledge and insights that have been learned through the years (Senior employee)• A mentee is an achiever– ”groomed” for advancement by being provided opportunities to excel beyond the limits of his or her position (Junior employee) Not to be reproduced or redistributed without 8 written permission of ImpaQ Solutions
  9. 9. Mentor Programs• Formal / Structured – Create a Structure – Pairing – Train the Mentors – Manage Expectations• InformalMay have multiple mentors throughout career and multiple mentors at same time Not to be reproduced or redistributed without 9 written permission of ImpaQ Solutions
  10. 10. Coaching - Definition• The International Coaching Federation (ICF) defines coaching as partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential.• A collaborative, confidential partnership focused on gaining results and increasing the effectiveness of leaders and managers. Not to be reproduced or redistributed without 10 written permission of ImpaQ Solutions
  11. 11. Coaching - CharacteristicsTrained professional coaches:• Identify obstacles to reaching goals, and design strategies and actions for success• Create a listening environment in which the Client is comfortable articulating practical challenges he/she is facing• Ask questions that will elicit the Client’s vision to expand beyond the boundaries of their current perspective• Clarify and establish priorities and well-defined plans• Provide tools, support and structure to ensure continued learning and growth Not to be reproduced or redistributed without 11 written permission of ImpaQ Solutions
  12. 12. Types of CoachesNot to be reproduced or redistributed without 12 written permission of ImpaQ Solutions
  13. 13. Types of Challenges • Technical challenges involve situations for which the skill set necessary to address complicated issue is known. • Adaptive challenges are those that require us to learn something newDr. Robert Kegan, or look at the situation with aProfessor in Adult Learningand Professional different mindset in order to beDevelopment, HarvardUniversity successful.Source: What to do When Change Efforts Fail: Applying the Kegan and Lahey’s (2009), Immunity to Change Process Not to be reproduced or redistributed without 13 written permission of ImpaQ Solutions
  14. 14. Aligning Development with ChallengeTraining Mentoring CoachingTechnical Adaptive Not to be reproduced or redistributed without 14 written permission of ImpaQ Solutions
  15. 15. Not to be reproduced or redistributed without 15 written permission of ImpaQ Solutions
  16. 16. Thank Youmargo.boster@impaq-solutions.comwww.impaq-solutions.com480-359-6147703-864-8334twitter.com/ImpaQ_Solutionswww.facebook.com/ImpaQSolutionshttp://www.linkedin.com/in/margoboster 16
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