Sharing Practice in Enhancingand Assuring Qualityspeaq-project.euLanguage Network forQuality Assurancelanqua.euThis project has been funded with support from the EuropeanCommission. This publication [communication] reflects the views onlyof the author, and the Commission cannot be held responsible for anyuse which may be made of the information contained therein.
• Funded by the EU Lifelong Learning Programme, Erasmus Multilateral Action,focus on Higher Education• Two-year project with 11 partners• Subject Centre for Languages, Linguistics and Area Studies (LLAS), University of Southampton, U.K. - coordinator• Leopold-Franzens Universität Innsbruck (University of Innsbruck), Austria• Handelshøjskolen i København (Copenhagen Business School), Denmark• Universidad de Deusto-Deustuko Unibertsitatea (University of Deusto), Spain• Jyväskylän yliopisto (University of Jyväskylä), Finland• Szegedi Tudományegyetem (University of Szeged), Hungary• Università degli Studi di Trento (University of Trento), Italy• Universidade de Aveiro (University of Aveiro), Portugal• Babes-Bolyai University, Romania• European Students Union (ESU)• Quality Assurance Agency for Higher Education, U.K. – evaluator• Built on the work of the LanQua Project (Language Network for Quality Assurance)to extend and implement its QualityToolkitSPEAQ ProjectAnca Greere and Catherine RileyLINQ, 17 May 2013
• foster a culture of quality embraced by all actors• encourage greater interaction between policy and practice• ensure that everyone’s voice is heard• develop QA tools which can be used and replicated by othersSPEAQ’s main aim is to connect three quality circlesto Share Practice and Enhance and Assure QualityWhat are we trying to do?Anca Greere and Catherine RileyLINQ, 17 May 2013
www.lanqua.euQuality CycleAnca Greere and Catherine RileyLINQ, 17 May 2013 Create an interactiveQA workshop Run focus groups Interview quality managers
Question Student Teachers Admin ObjectWhat is the price? Are there differentprices for different facilities?X X AirplaneHospitalWhen was it built/made and howoften is it checked/when does itexpire?X X AirplaneCakeAre there any statistics that standproof for safety/efficiency? Does itrespect international standards ofquality/safety/size?X AirplaneSpannerBallHow is the producer rated incomparison to other producers?X AirplaneBikeRace carCakeHow difficult is it to use? X X BikeWhat guarantees are being offered? X X X BikeWhat does it bring new? How is itdifferent?X Race carWho checks it regularly – authorizedpersons/experts? Is it certified byauthoritative bodies?X X X Race carBallHow qualified is the staff? Are thereenough staff members?X X X HospitalIs the staff emphatic to the patients?Is empathy a criterion to appraise thestaff?X X X HospitalHow qualified is the management? X HospitalDoes it have the necessaryinfrastructure for the services? Is thisup to standard?X X X HospitalInternetCan anyone/everyone eat it? X X X CakeDoes it have the basic ingredients? X CakeHow well-balanced are evaluationstrategies?X X ElectricityHow can the service be paid for?What methods are available?X ElectricityInternetDoes it have a good customerrelations service?ElectricityInternetIsinnovative/personal/specific/confidential data protected?X InternetHow wide an area does it cover? X X Internet
PROJECTS• Student mentoring system• Better support for international students and staff• More effective mechanisms for student feedback• Increased impact of student evaluation forms• Better streamlining of curriculum and standardisation of assessmentpractices• (Further) Development of communication channels to enable betterstudent-student, student-teaching staff and student-administrative staffcommunication.• Initiatives at administrative level (support of secretarial staff)• Better focused promotion and marketing strategies• Statistical analysis of the reasons underlying university drop-outQuality needs identifiedAnca Greere and Catherine RileyLINQ, 17 May 2013
What is next?• maintain and further develop project outcomes at institutionallevel• extend tested procedures/mechanisms to elsewhere in theinstitution• compare and share with other EU partners=> drive Quality Assurance and Enhancement processes=> drive Quality Assurance and Enhancement policiesTO FOSTER THE QUALITY CULTUREAnca Greere and Catherine RileyLINQ, 17 May 2013
ContactsCenter for Languages Linguistics and Area Studies (LLAS)University of Southampton, United Kingdomllas@soton.ac.ukDr. Catherine RileyUniversity of Trento, Italycatherine.firstname.lastname@example.orgDr. Anca GreereQuality Assurance Agency for Higher Education (QAA), United Kingdoma.email@example.comAnca Greere and Catherine RileyLINQ, 17 May 2013