Linq 2013 session_blue_3_eurobanqua

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Linq 2013 session_blue_3_eurobanqua

  1. 1. RomeMay 17thEUROpean BAnking Network forQuality Assurance
  2. 2. Prof. Mario SpataforaFB General Secretary - Finance & Banking:Organizational & HR Development Ass. (Italy)Secretariat for European ProjectsProperty of Finance&BankingProperty of Finance&BankingProfessor of Business Management and Lifelong LearningFaculty of Training SciencesRoma Tre University (Italy)EBTN Vice President - European Banking & FinancialServices Training Association Aisbl (Belgium)
  3. 3. LuEUROBANQUAPartnersPtProperty of Finance&BankingProperty of Finance&BankingDeGrRoNd
  4. 4. Apply the Common Quality Assurance Framework (CQAF)in the European FSSfor improving training provisionAims & ObjectivesProperty of Finance&BankingProperty of Finance&BankingBest practices re-interpreted with CQAF-modelEuropean cooperation on Quality issuesSupport development of CQAF
  5. 5. PLANNINGGuide Lines 1,2,3Selection of 10 Guidelinesto map the process of a quality cycleMain OutputProperty of Finance&BankingProperty of Finance&BankingREVIEWGuide Lines 9, 10PLANNINGGuide Lines 1,2,3IMPLEMENTATIONGuide Lines 4, 5EVALUATIONGuide Lines 6,7,8METHODOLOGY
  6. 6. PLANNINGEstablish a Responsible position forEstablish a Responsible position forQuality Assurance management withinQuality Assurance management withinthe Institutionthe InstitutionAgreement on Objectives, includingAgreement on Objectives, includingProperty of Finance&BankingProperty of Finance&BankingAgreement on Objectives, includingAgreement on Objectives, includingestablishment of processes forestablishment of processes formonitoring and auditing resultsmonitoring and auditing resultsExpressExpress defined and agreed objectivesdefined and agreed objectivesin terms of department units andin terms of department units andindividual position/functionsindividual position/functions
  7. 7. IMPLEMENTATIONProperty of Finance&BankingProperty of Finance&Banking
  8. 8. EVALUATIONRegular inquiry to evaluateRegular inquiry to evaluatetraining outcomestraining outcomesExternal Audit and/orExternal Audit and/orProperty of Finance&BankingProperty of Finance&BankingExternal Audit and/orExternal Audit and/orPeer ReviewPeer ReviewAnalysis of Internal andAnalysis of Internal andExternal Data, Exam resultsExternal Data, Exam resultsand Final gradesand Final grades
  9. 9. REVIEWInternal and ExternalInternal and Externalrecognition /recognition /consensus on the needconsensus on the needfor change: Incentivesfor change: Incentivesand Rewardsand RewardsProperty of Finance&BankingProperty of Finance&BankingEvaluation ofEvaluation ofprocesses which haveprocesses which havebeen changed: lessonsbeen changed: lessonslearned & feedback tolearned & feedback tothe systemthe system
  10. 10. www.asseffebi.euwww.asseffebi.euThank you for yourkind attention!

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