You’ve built a brand, a solid business, and a great team. However, there’s more to your company’s success: Knowledge Management (KM) is a critical component of a systematic, scalable business. Being intentional with KM is, in fact, the foundation of a sustainable businesses model that breeds success. Knowledge Management can be daunting if you’re not familiar with it or haven’t begun the process – but it doesn’t have to be! As the organizational strategy for creating, using, storing, and managing information in your company, KM is crucial to business success. In this webinar, we’ll go over the basic Knowledge Management framework, how to begin prioritizing KM efforts, and how to build organization-wide best practices for internal KM. We’ll go over what KM really is, why it’s important to have a KM philosophy for your organization, and what you can get started on today. *Note: These slides were presented on a webinar hosted by TruppHR and led/designed by Kristen Gallagher of Edify Education Design. They may be used and shared with attribution.

1. www.edifyedu.com
Getting
Started with
Knowledge
Management
1

2. EMPLOYER BRAND | SLIDE 2
© Trupp HR, Inc. 2015
Technical
Instructions
Webinar General Information
⚫ Duration: Approx. 1 Hour
⚫ Have your email on hand which includes
the log-in and call-in info should you be
disconnected
How to Submit Questions:
⚫ If you would like to ask a question at
anytime please utilize the Question box
on the right side of your control panel
⚫ You can also minimize your toolbar by
clicking on the arrow icon
Having Trouble?
⚫ Screen: Close all windows and restart
⚫ Phone: Hang up and call back

3. EMPLOYER BRAND | SLIDE 3
© Trupp HR, Inc. 2015
Today’s
Presenters
Jean Roque
Founder and President of Trupp HR, a human
resources company that provides HR consulting
services, HR outsourcing, recruiting, training and
development solutions for small to mid-sized
organizations. Trupp HR was recently ranked in
Oregon’s 100 Fastest Growing Private Companies.
Kristen Gallagher
Founder of Edify Education Design, a
consultancy that designs and builds
learning experiences that people actually
learn from and like. She brings over eight
years of instructional design and
alternative learning environment
experience to Edify.

4. www.edifyedu.com 44
Let’s get to know each other a little bit.
Please share your name, industry, and one thing you’
re hoping to get from this webinar in the chat box.
Welcome!

5. www.edifyedu.com 55
The voice in your head you’re listening to is coming from
Kristen Gallagher.
Kristen founded Edify Education Design to help companies become
amazing places to work through employee development and
knowledge management.
So who am I?

6. www.edifyedu.com
Today’s Agenda
66
What is KM?
Connecting to Org Dev
Building a KM Philosophy
Prioritizing & Best Practices

7. How is KM
like the
ocean?

8. www.edifyedu.com 8
A systematic approach to finding, understanding and using knowledge
to achieve organizational objectives.
What is KM?

9. www.edifyedu.com 9
Structures of Knowledge Management Include...
Data
Information
Knowledge
What is KM?

10. www.edifyedu.com 10
What is KM?
Identifying & Collecting
Knowledge
Storing Knowledge Transferring Knowledge

11. www.edifyedu.com 11
What is KM?
For My Role? For My Team? For My Business?
Ask: How do I capture and
use key information in my
daily work?
Ask: What are the
implications of “having”
this knowledge?
Ask: How does my team
create and use information in
their work?
Ask: What information does
my team need to be
successful?
Ask: What information does
my business create?
Ask: What information does
my business need to
operate - and who owns it?

12. www.edifyedu.com 12
Connecting to Org Dev
Why do we need to work on knowledge management?

13. www.edifyedu.com 1313
Bringing New
Employees On
Board
Helping
Employees Be
Successful
Team
Communication
Succession
Planning
Intellectual
Property
New Markets
Connecting to Org Dev

14. www.edifyedu.com 14
Connecting to Org Dev
How Does Knowledge Management Work?
Explicit Knowledge Transfer Practices
Implicit & Tacit KT Practices
Knowledge Recovery Initiatives
Data Collection & Storage
HR Processes & Practices

15. www.edifyedu.com 15
Connecting to Org Dev
Explicit Knowledge Transfer
Practices
Knowledge Maps & Inventories
Documenting Processes
Training
Expert Interviews
Games
Implicit & Tacit KT Practices Mentoring/Coaching
Communities of Practice
Job Sharing
After Action Reviews
Knowledge Recovery
Initiatives
Knowledge Audit
Exit Interviews
Succession Planning
Data Collection & Storage Document Repositories and Management Systems Databases
HR Processes & Practices Skill Base Analysis
Archetypical Job Growth Plans
Retention Policies
Retention Culture
Knowledge Sharing Culture

16. www.edifyedu.com 16
Building a KM Philosophy
Building a company knowledge management
philosophy means understanding and planning for
three key factors:
Company Values Business Metrics KM Goals

17. www.edifyedu.com 17
How does Km actually work in a business?
A Deeper Look: KM Dynamics
Each person is accountable for
managing their knowledge creation.
Individually
Teams are accountable for
documenting and sharing
knowledge.
In Teams
Executives and Managers collect
and oversee knowledge from all
business areas (regularly).
In the Business

18. www.edifyedu.com 18
Building a KM Philosophy
Company Values Business Metrics KM Goals
Individual
How do the company values
actually “play out” on the
employee level?
How is the employee’s
performance measured?
How does the knowledge
generated/obtained by the
employee add to the business?
Team
How does the team adhere to
and exemplify the values in its
work?
How is the team’s success
measured?
What are the expectations for
the team in terms of capturing
knowledge?
Business
How does the culture show
commitment to the values?
How does the workforce
collectively move the business
forward?
What is the business’ end game
for capturing and using
knowledge?

19. www.edifyedu.com 19
Building a KM Philosophy
For example, a company may create the following philosophy:
“We at Edify value integrity, open-mindedness, and innovation. Therefore,
we will:
1. Capture data from all team meetings and use it to find new insights,
2. Enact archetypical job growth plans for all employees,
3. Begin succession planning as soon as someone is hired, and
4. Invite anyone on the team to use the knowledge database to produce
new ideas.”

20. www.edifyedu.com
Explicit Knowledge Transfer Practices
Implicit & Tacit KT Practices
Knowledge Recovery Initiatives
Data Collection & Storage
HR Processes & Practices
20
Start prioritizing efforts by using the KM Framework:
Prioritizing & Best Practices

21. www.edifyedu.com 21
Explicit Knowledge Transfer Practices
Implicit & Tacit KT Practices
Knowledge Recovery Initiatives
Data Collection & Storage
HR Processes & Practices
Prioritizing & Best Practices
What needs to happen first? What is an easy win?

22. www.edifyedu.com 22
Prioritizing & Best Practices
Basic Best Practices include:
Documenting
Information for
Each Job Role
Documenting
Challenges and
Solutions
Creating a
Communication
Process
Planning for
Succession
from the Start
Systematizing
Idea Generation
and Collection
Knowledge
Retreats

23. www.edifyedu.com 2323
Just Start
Document!
2
1
Communicate!
3
Use it
4
KM Recap: Steps to Success

24. www.edifyedu.com 2424
KM Recap: Talk to Your Team

25. Remember:
KM is like the
ocean.

26. Questions?
TRUPP HR
Jean Roque
503.828.0255 | 855.TRUPPHR
jean.roque@trupphr.com
www.trupphr.com
Program #255304
Program #15-W8KTG
EDIFY
Kristen Gallagher
503.734.0839
kristen@edifyedu.com
www.edifyedu.com