1. KIMBERLY A. CUTTER
ckimberly1989@gmail.com -- (518) 744-1892
Commited and self-motivated individual with exceptional customer service skills and outstanding
organizational abilities looking for a career that will allow use of prior work experience and
educational experience.
EXPERIENCE GRACENOTE (TRIBUNE MEDIA SERVICES, INC.), July 2012 to September 2015
Senior Broadcast Editor
Directeda team of 10-15 individuals in a high-demand environment, serving as
the main contact point for in-training and established employees regarding
questions, concerns and guidance. Liasoned with immediate upper
management concerning team directives, goals and deadlines.
Communicated directly to top media corporations, including CW, FOX, ABC,
CBS and NBC to coordinate the needs of large demographic networks with
company standards and policies. Consistently utilized company-specific
software, Microsoft Suite (Word, Excel, Outlook), Adobe Reader and office
equipment to prepare and deliver documentation.
SUNY PLATTSBURGH LIBRARY SYSTEMS, September 2010 to October 2011
Inter-Library Loan Coordinator
Managed document requests from students, faculty, and staff as well as
hospitals, other libraries, and law firms while ensuring the accuracy of the
documents and maintenance of records. Pulled materials from the shelves to
copy, fax, mail and e-mail. Located documentation utilizing micofilm,
microfiche, archival materials and common circulation. Worked alongside the
circulation department as necessary.
JC PENNY, June 2010 to August 2010
Associate
Assistedcustomers infinding houseware goods and assisted other departments
as needed. Managed the cash register and put through transactions, credit
card requests,and processedreturns.Took part in store sell incentives,up-selling
and signing customers up for store credit cards.
ADIRONDACK ANIMAL HOSPITAL, June 2009 to May 2010
Kennel Coordinator
Managed a kennel of 100+ animals. Trained new staff in animal care and
hospital procedures. Assisted veterinary technicians and veterinarians with
routine animal care. Entrusted to carry keys in order to open and close secured
facilities.
EDUCATION B A C H E L O R O F A R T S :SUNY Plattsburgh,2010 - 2011
Majoredin EnglishLiterature.
Cumulative GPA of 3.85, member of Sigma Tau Delta – International English
Honor Society
SKILLS Customer Service (5 years), Office Work (3 years), Adobe Photoshop (1 Year),
Microsoft Suite (Word, Outlook, Excel, Powerpoint), other Adobe Systems.
Detail oriented,fastidiouslyorganized,trainedand actively practicedin various
research methodology, including academic databases and other scholarly
articles.
Skillfully identify customers by identifying individual needs, approaching

2. situations with the desire and drive to resolve problems and answer questions
quickly and thoroughly to maximize efficiency.
Enthusiastic about investigation and analytics, strongly capable of identifying
and resolving issues in an efficient and timely manner.
Dedicated multitasker, proficient in answering telephone calls, e-mails and
paper queries directly and without delay.
Impeccable time management, easily able to respond to inter-office queries
while maintaining steady workflow and high accuracy ratings.
Deadline-orientedwithno deadline missedin the three years of employment at
Tribune Media Services.
REFERENCES A v a i l a b l e p e r r e q u e s t .