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Lean in hr_presentation_by_jamie_flinchbaugh

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Keynote of Jamie Flinchbaugh on the 2011 Lean HR Summit

Keynote of Jamie Flinchbaugh on the 2011 Lean HR Summit

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  • Lean is not born from what we SEE, Lean is born from HOW WE THINK. Our GOAL for the week is to create LEAN SYSTEMS THINKERS.
  • Transcript

    • 1. Lean in HR: Lean is a Human System Jamie Flinchbaugh Lean Learning Center
    • 2. The two-way street
    • 3.
      • All dimensions of an operating system must work in unison for success. HR is a strong influencing factor in many of them.
      Many dimensions of lean SYSTEMS
    • 4. What is culture?
    • 5. #1 failure mode of lean Lean is born from how we THINK. Lean is not born from what we SEE ,
    • 6. Why focus on principles?
    • 7. Learn - Apply - Reflect
    • 8. Learn: articulate change Method Benefits Challenges Training
      • Structured delivery
      • Controllable way to communicate change
      • Classroom is separated from behavior environment
      • Less credible than in-the-workplace discussions
      Coaching
      • Provide feedback at the point of location
      • Closely connected in time
      • Slow
      • Inefficient
      • Consistency is difficult across many coaches
      Common Language
      • Framework for teaching and coaching
      • Paints a picture
      • Easier to mimic
      • Requires conscious effort from leaders on an everyday basis
    • 9. Apply: create experiences
    • 10. Reflection
      • The questions you ask drive a line of thinking
        • Challenge through questions
        • Develop standard work of questions for operational or performance reviews, and 1-on-1s
      • Build in reflection time into the right events
        • 10 minutes at the end of a meeting or a shift for an After Action Review.
        • 10 minutes at the end of a kaizen event to ask “how could you apply what you experienced here to your own work?”
    • 11. Areas of Influence
      • Succession planning
      • Annual evaluation: process + criteria
      • Organizational design
      • Hiring: process + criteria
      • On-boarding
      • Resource / capacity planning
      • Recognition and reward systems
      • Training + development
      • Organizational development
    • 12. Call to action
      • What processes in your organization would be a good place to start both to (a) demonstrate learning and (b) learn how to apply lean thinking?
      • What mechanisms within HR can help the most in the lean journey right now?
      • Lean is a change of how people think and work. We must be the change we desire. Lean begins with you!
    • 13.
      • Jamie Flinchbaugh, Lean Learning Center
      • Jamie@LeanLearningCenter.com / www.LeanLearningCenter.com
      • Blog: www.JamieFlinchbaugh.com
      Find Me