making innovation a
capability
…and how lean helps
by jamie flinchbaugh
www.JamieFlinchbaugh.com
easy to define, right?
@ every level
1

2

3

problem
solving

learning

customer
focus
problem
solving –
mindset,
not tools

1
wrong trajectory =
wrong desitination
don’t skip steps
– reexamined
assumptions lead
to breakthroughs
purposeful
learning

2
experimentation
drives

learning
close
knowledge
gaps before
performance
gaps
reverse benchmarking
intensely
customer
focused

3
walk in
their
shoes
lead your customers
questions?
Jamie Flinchbaugh
Lean Learning Center
www.JamieFlinchbaugh.com
www.LeanLearningCenter.com
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Innovation Capabilities and how lean helps you build them

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There are 3 lean capabilities that help enable innovation: customer focus and empathy, problem solving, and purposeful learning

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