Welcome to The Derbyshire Network
Andrea Cross
9 August 2013
Introduction to the EFQM Excellence Model
Andrea Cross
9 August 2013
Session objectives
EFQM
Excellence
Defined
Excellence
Model
coverage
Its uses
Further
info
source
Exercise
• What makes an excellent organisation?
Task In pairs, consider the above question and
capture words/phrases to d...
EFQM Excellence Model
People
Strategy
Partnerships &
Resources
Processes,Products&
Services
Enablers
People Results
Custom...
People…criterion parts
3a. How people resources are planned, managed & improved
3b. How people’s knowledge & competencies ...
Criterion part 3d
…this may include
• Identifying communication needs
• Developing communications policies, strategies & p...
Balanced set of measures
• Customer Results
– Perception Measures
– Performance Indicators
• People Results
– Perception M...
Exercise
• What results should an “excellent” organisation
measure ?
Task In groups, discuss for the “result” area
given, ...
Results
Establishes a set of robust
and resilient measures
Shows what the organisation
achieves
in relation to planned per...
Model uses
• For judging “Excellence Awards”
• Organisational continuous improvement tool –
internal use
• Organisational ...
EFQM - Does it work ?
5 year European study revealed companies using
Excellence Model out performed their industry
median ...
Information sources
• andrea.cross@thederbyshirenetwork.org
• www.investorsinexcellence.com
• www.bqf.org.uk
• www.efqm.org
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Org excellence 24 jan ss

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Presentation on the EFQM Excellence Model by Andrea Cross of the Derbyshire Network

Published in: Education, Business, Technology
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Org excellence 24 jan ss

  1. 1. Welcome to The Derbyshire Network Andrea Cross 9 August 2013
  2. 2. Introduction to the EFQM Excellence Model Andrea Cross 9 August 2013
  3. 3. Session objectives EFQM Excellence Defined Excellence Model coverage Its uses Further info source
  4. 4. Exercise • What makes an excellent organisation? Task In pairs, consider the above question and capture words/phrases to describe your thoughts Output Minimum 5 per team Time 5 minutes
  5. 5. EFQM Excellence Model People Strategy Partnerships & Resources Processes,Products& Services Enablers People Results Customer Results Society Results Results Learning, Creativity & Innovation
  6. 6. People…criterion parts 3a. How people resources are planned, managed & improved 3b. How people’s knowledge & competencies are identified, developed & sustained 3c. How people are involved & empowered 3d. How people communicate effectively throughout the organisation 3e. How people are rewarded, recognised & cared for
  7. 7. Criterion part 3d …this may include • Identifying communication needs • Developing communications policies, strategies & plans based on needs • Developing & using top down, bottom up & horizontal channels • Sharing best practice & knowledge HOW?
  8. 8. Balanced set of measures • Customer Results – Perception Measures – Performance Indicators • People Results – Perception Measures – Performance Indicators • Society Results – Perception Measures – Performance Indicators • Business Results – Business Outcomes – Business Performance Indicators
  9. 9. Exercise • What results should an “excellent” organisation measure ? Task In groups, discuss for the “result” area given, what you do (or could) measure. Also consider what factors you take into account when measuring the actual results Output Scribe example measures on a flipchart Time 5 mins
  10. 10. Results Establishes a set of robust and resilient measures Shows what the organisation achieves in relation to planned performance Realistic targets are established Benchmarks are used to drive improvement Leaders use information to improve organisation performance
  11. 11. Model uses • For judging “Excellence Awards” • Organisational continuous improvement tool – internal use • Organisational continuous improvement tool – external validation • As a standard- Investors in Excellence
  12. 12. EFQM - Does it work ? 5 year European study revealed companies using Excellence Model out performed their industry median by: 79% profit per employee 76% greater return on assets 76% higher profit margin
  13. 13. Information sources • andrea.cross@thederbyshirenetwork.org • www.investorsinexcellence.com • www.bqf.org.uk • www.efqm.org
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