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These are the slides from the webinar organized by InSync Solutions (APPSeCONNECT) in partnership with Zoho.
Here we covered the topic: why CRM used in an organization should be connected with the back office ERP system.
ERP and CRM are used widely across all industry verticals and became inevitable tool in todays business. Each organization is having a large number of Sales and Support resources to provide Pre Sales, Sales, Customer Service and Support.
CRM is the application to automate these business processes. On the other hand ERP is used mainly by Backoffice users for a wide variety of business process management, such as Purchase, Sales, Production, Accounting, Payroll, Sales Forecasting, Production Planning, Inventory Management, Order Processing & Shipment, etc.
Go through the slides to learn more