Innovating to Real-Time using SAP BusinessObjects & SAP HANA

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This is part of a presentation I made at SAP Insider. We also had a panel with Shell & SAP to discuss how an why they have made this journey.

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  • The key is changing from an internal to a customer focus …. Move beyond measuring ourselves only against internal metrics such as cost, delivery, cycle time and defect rates …. Start measuring ourselves against customer-focused metrics such as order visibility, [order fulfillment against committed delivery] and customer voice
  • Innovating to Real-Time using SAP BusinessObjects & SAP HANA

    1. 1. Innovating to Real-Time Business With SAP BI and HANA Kurt Bilafer, Regional Vice President – Analytics, SAP Asia-Pacific Japan SAPinsider, 3 September 2013
    2. 2. This session uses Pigeonhole Live for interactive Q&A. Go to http://phlive.at. Enter passcode: SGY2VG POWERED BY:
    3. 3. What does it take to run better?
    4. 4. “The key is changing from an internal to a customer focus: move beyond measuring ourselves only against internal metrics …. start measuring ourselves against customerfocused metrics”
    5. 5. The real-time customer
    6. 6. Lenovo US$30bn 27,000 staff in 70 countries 2006 2009 EDW Platform Now with HANA Reporting System End-to-end Business Analysis & corporate reporting platform 20X faster time to insight Data mart linking >100 tables Performance slow & usage low Manage customers in a timeframe that influences satisfaction Manage supply in a timeframe that optimizes consumption
    7. 7. Time to Insight VISUALIZE FAST PROCESS LUMIRA EMPOWER UTILIZATION HANA EMPOWER RESPONSIVENESS ASK THE RIGHT QUESTION ANALYZE PREDICT CHANGE THE FUTURE DATA CORE SYSTEMS: BASIS OF TRUTH OTHER SOURCES: ENRICH & DISCOVER
    8. 8. Nomura Research Institute Traffic data from 12,000 taxis in Japan 360 million data records 1 second search time (before HANA: several minutes) Real-time traffic routing: • Reduced energy & vehicle costs • Reduced transit times improves productivity • Social & environmental benefits • More money for taxi drivers
    9. 9. US$16bn 46,000 employees 1. Field sales force to time-pressured physicians • Drill down capability from 12 minutes to 15 seconds 2. Search unstructured customer feedback data for complaint handling • Up to 16,000 characters per record • Filter comments to complaints – action for customer service and for FDA
    10. 10. Innovating the real-time business with SAP BusinessObjects BI and SAP HANA Steve Mutch Manager, BI Centre of Excellence Shell International Ask a question: http://phlive.at. Enter passcode: SGY2VG
    11. 11. Innovating the real-time business with SAP BusinessObjects BI and SAP HANA Manik Narayan Saha CIO SAP Asia-Pacific-Japan Ask a question: http://phlive.at. Enter passcode: SGY2VG
    12. 12. Thank You!

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