IBS354 PP Chapter 2 Module 2

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IBS354 PP Chapter 2 Module 2

  1. 1. Understanding InterculturalUnderstanding Intercultural CommunicationCommunication Second EditionSecond Edition Chapter 2 What is Intercultural Communication Flexibility? StellaTing-Toomey & Leeva C. Chung OXFORD UNIVERSITY PRESS PowerPoint Slides Designed by Alex Flecky and Noorie Baig
  2. 2. MENUMENU I. Defining Intercultural Communication: A Process Model II. Practicing Intercultural Communication Flexibility III. Developing Intercultural Communication Flexibility
  3. 3. Intercultural communication: • symbolic exchange (digital, analogic) • process (transactional, irreversible) • cultural community • negotiate shared meanings (content, relational, identity meaning) • interactive situation (relational, psychological, physical) • embedded societal system (multilayered context) I. Defining ICC: A Process ModelI. Defining ICC: A Process Model
  4. 4. I. Defining ICC: A Process ModelI. Defining ICC: A Process Model
  5. 5. II. Practicing Intercultural CommunicationII. Practicing Intercultural Communication FlexibilityFlexibility Introduction Section: 1. Flexible and inflexible intercultural communication 2. Ethnocentric and ethnorelative mindset
  6. 6. II. Practicing ICC FlexibilityII. Practicing ICC Flexibility Ethnocentric mindset… - Stuck in own cultural worldviews, using our own cultural values as standards to evaluate others’ behaviors. - Viewing our cultural way of living as “natural” and what’s going on in other cultures as “unnatural.” - Evaluating the communication norms of our own cultural group as more “proper.” - Acting in a conscious or unconscious manner in favor of the ingroup standard to the exclusion of outgroup standard.
  7. 7. II. Practicing ICC FlexibilityII. Practicing ICC Flexibility Ethnorelative mindset… - Understanding behavior from the other person’s cultural frame of reference. - Suspending ethnocentric, reactive judgments and engaging in a systematic cross-cultural comparative analysis. - Promoting a respectful, inclusive climate via competent communication skills practice.
  8. 8. II. Practicing ICC FlexibilityII. Practicing ICC Flexibility A. Three Content Components: Knowledge, Attitude, and Skills B. Three Criteria: Appropriateness, Effectiveness, and Adaptability
  9. 9. III. Developing Intercultural CommunicationIII. Developing Intercultural Communication FlexibilityFlexibility A. Staircase Model: Four Stages of Flexible Intercultural Communication 1. Unconscious incompetence: blissful ignorance 2. Conscious incompetence: semi-awareness 3. Conscious competence: “full mindfulness” 4. Unconscious competence: “mindlessly mindful”
  10. 10. III. Developing ICC FlexibilityIII. Developing ICC Flexibility
  11. 11. III. Developing ICC FlexibilityIII. Developing ICC Flexibility B. A Mindful Perspective: Flexible Communicators: • Attune to their own internal assumptions, values, and expectations. • Attend to alternative assumptions, values, and expectations of the cultural strangers. • Learn to understand unfamiliar behaviors from multiple cultural angles. • Are committed to shift communication styles when appropriate to the persons, goals, and cultural context = ICC Flexibility.
  12. 12. IV. Deepening Intercultural Process ThinkingIV. Deepening Intercultural Process Thinking Realize that ICC often involves these principles: • Mismatched expectations stem from group differences. • Involves degrees of biased intergroup perceptions, overgeneralizations, stereotypes. • Simultaneous decoding and encoding of verbal/nonverbal messages. • Multiple goal transactions: content, relational, identity. • Calls for understanding of diverse communication approaches and styles. • Often involves well-meaning culture bumps or clashes. • Always takes place in context and in embedded systems.
  13. 13. IV. Deepening Intercultural Process ThinkingIV. Deepening Intercultural Process Thinking Mindfulness Flexibility
  14. 14. Parting Thoughts…Parting Thoughts… A traveler without observation is like a bird without wings… ~ Author unknown

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