HOSTING Director of Research and Development introduces us to HOSTING Labs.

1. Introducing HostingLabs

2. H O S T I N G C U S T O M E R S U M M I T 2 0 1 5
Outline
Origins
What
Why
How

3. Origins

4. A long time ago in a galaxy far,
far away . . . .

5. H O S T I N G C U S T O M E R S U M M I T 2 0 1 5
Skunk Works @ HOSTING
Limit the technical requirements and enforce no requirements creep
Small build team empowered to execute the task
Concentrate on quick operational fielding
The Skunk Works approach…

6. “You’ll always miss 100%
of the shots you don’t take”
-Wayne Gretzky

7. H O S T I N G C U S T O M E R S U M M I T 2 0 1 5
The Result
and there was much rejoicing (yaaaay)

8. Evolution

9. H O S T I N G C U S T O M E R S U M M I T 2 0 1 5
Introducing Hosting Labs

10. H O S T I N G C U S T O M E R S U M M I T 2 0 1 5
Why would you do this?!?

11. H O S T I N G C U S T O M E R S U M M I T 2 0 1 5
Why HostingLabs?
Thought Leadership
• Establish expertise
• Share best practices
• Show what we do best
Growth and Innovation
• Experience with new technology
• Think outside the HOSTING box
• Rapidly implement new tech
• Freedom to try
Open Development
• Open & flexible projects
• Better cross-function
engagement
• Staff & skills development
• Improved Productivity
Community Networking
• Conversations sparked by code
• Public contributions
• Build relationships

12. “My life is dope and I do dope s#!t”
-Kanye West

13. H O S T I N G C U S T O M E R S U M M I T 2 0 1 5
Help me, help you!

14. H O S T I N G C U S T O M E R S U M M I T 2 0 1 5
Innovate and Learn!

15. H O S T I N G C U S T O M E R S U M M I T 2 0 1 5
Stop, Collaborate, and Listen

16. H O S T I N G C U S T O M E R S U M M I T 2 0 1 5
Who is doing this?
Amazon
e-commerce
Microsoft
Technology
Etsy
e-commerce
Netflix
Entertainment
Comcast
Communications
Softlayer
Hosting Provider
Walmart
Retail
Rackspace
Hosting Provider

17. H O S T I N G C U S T O M E R S U M M I T 2 0 1 5

18. H O S T I N G C U S T O M E R S U M M I T 2 0 1 5
Previous Internal Projects
1 2 3 4
Phone Reports Abuse Detection SSL Tools Email Tools
5 6 7 8
Web Site Migrator Backup Audits VPN Policy Builder NetApp Storage
Provisioning
Standard tool not good enough Millions of emails sent unchecked Common SSL tasks were
cumbersome
Common Email troubleshooting
was cumbersome
Manual process was time
consuming and error prone
Built-in tools non-existent or not
centralized
Manual process was time
consuming and error prone Currently inefficient and error
prone

19. H O S T I N G C U S T O M E R S U M M I T 2 0 1 5
Public Projects
1 2 3 4
vspp-parser private-cloud-dsc lb-healthcheck-php lb-healthcheck-java
5 6 7 8
Hosting.PSModule.SQLTools Ebenezer Atticus dashing-googleplus
Quickly parse VMWare Usage
reports
Automatically Hyper-V private
cloud infrastructure
prevent configuration drift
Load Balancer health check
examples in PHP
Load Balancer health check
examples in Java
Run SQL queries in PowerShell Cloud spend dashboard Firewall configuration auditor and
parser
Widget for Dashing, rotates
images from Google+ account

20. {Totally surprise outburst from the audience}

21. H O S T I N G C U S T O M E R S U M M I T 2 0 1 5
I’m a great driver
City Ranking City Relative Accident Likelihood
1 Fort Collins, CO -29.6%
14 Colorado Springs, CO -16.4%
60 Louisville, KY 2.2%
88 Denver, CO 7.2%
156 Irvine, CA 29.1%
174 Dallas, TX 36.0%
190 San Francisco, CA 55.6%
192 Philadelphia, PA 61.2%
199 Boston, MA 129.9%
200 Worcester, MA 134.8%
* Allstate 2014 “America’s Best Drivers Report”

22. H O S T I N G C U S T O M E R S U M M I T 2 0 1 5
The NSA is looking
out for my best
interests
[REDACTED]

23. H O S T I N G C U S T O M E R S U M M I T 2 0 1 5
Employees are more
productive with
routine and repetition
“Although repetition can make workers more productive in the short-term,
the lack of stimulation eventually detracts from their happiness.”
* Harvard Business Review, When Multitasking Makes You Happy and When It Doesn’t

24. H O S T I N G C U S T O M E R S U M M I T 2 0 1 5
Increase Performance
Great milk comes from
happy cows
Job satisfaction is the No. 1 predictor of organizational performance. Job
satisfaction also highly correlates with DevOps practices and culture. DevOps
practices increase employee satisfaction, which leads to better business
outcomes
Job Satisfaction
* Puppet Labs 2014 State of DevOps Report

25. H O S T I N G C U S T O M E R S U M M I T 2 0 1 5
Create Learning Opportunities
Give your employees a chance to learn and grow their skill sets. Create
an environment that supports knowledge sharing and collaboration
especially between departments. Most engineers are tactile learners;
experimentation drives innovation.
Foster Learning and Collaboration

26. H O S T I N G C U S T O M E R S U M M I T 2 0 1 5
Increase Engagement
This is my script. There are many
like it, but this one is mine
Increase employee engagement by encouraging innovation. Reveal
untapped skills and spark creativity. Tangible positive contributions leads
to greater job satisfaction
Pride of Ownership

27. H O S T I N G C U S T O M E R S U M M I T 2 0 1 5
Terminate Human Error
Reduce the chance of human error through automation. Frequent or
time consuming routine tasks can be made more efficient. Tackle high
value tasks first to maximize results.
Automate Repetitive Tasks
I have to stay functional until
my mission is complete

28. H O S T I N G C U S T O M E R S U M M I T 2 0 1 5
Measure Early
Capture metrics before and after transforming. Quantifying
improvements will tell you whether or not your investing your time
wisely. Measurable positive outcomes will help enforce adoption
Measure, Measure, Measure
Measure twice, cut once

29. @Hosting_Labs
Join us in the Lab!
http://labs.hosting.comhttp://github.com/HostingLabs