JIRA and Confluence Nordic Conference 24.10.2013 Matt Hodges, Atlassian

1. Collaboration State of the Union
M AT T H O D G E S • P R O D U C T M A R K E T I N G M A N A G E R • AT L A S S I A N • @ M AT T N H O D G E S

2. GET MORE FROM CONFLUENCE
B E T T E R WAY S T O C O L L A B O R AT E

4. 43,000
teams

5. 5,500,000+
people

8. C R E AT I N G A C O M PA N Y W E L O V E
JIM O’NEILL • CIO • HUBSPOT
T E A M C O L L A B O R AT I O N

10. Everyone has a voice
Information flows freely
Work gets done

11. Major releases
New features
More value

12. 4.3
SEP ’12

13. 5.0
FEB ’13

14. 5 .1
MAR ’13

15. 5.2
AU G ’ 1 3

16. 5.3
OCT ’13

17. Remove Attachment Versions
How-To Article
JIRA Notifications
Instant Load Editor
Default Space Permissions
Create Dialog
Automatic Theming People Directory
Excerpt-Include Macro
Email Notifications
Android Support
Better Group Admin
Distraction-Free Editor
Page Properties Report Macro
Spaces Drop-down
Troubleshooting Article
Table Sorting
Page Layouts 2.0
WorkBox
Instructional Text
Android Support
Cell Highlighting
Site Logo
New Design
Share with Groups
Meeting Notes
Performance Improvements Rich Text Templates
Decisions
Global Header
Search Improvements
User Rename
Multiple Drafts
Responsive Editor
Mobile Improvements
Confluence Mobile
Space Sidebar
Improved LDAP Performance
Remove Page Versions Request Page Access
Product Requirements
Space Archiving Performance Improvements Knowledge Base
JIRA Issues Macro
File Lists
Space Tools
Draggable Macros
Export Blogs
User Invites
Shared Links Recently Viewed Dialog Team Space

18. E N T I R E C O M PA N Y
PRODUCT TEAM
DEV TEAM
!

19. E N T I R E C O M PA N Y
PRODUCT TEAM
B U I L D B E T T E R S O F T WA R E
DEV TEAM
!
H E L P C U S T O M E R S H E L P T H E M S E LV E S
C E N T R A L I Z E Y O U R I N F O R M AT I O N

20. E N T I R E C O M PA N Y
PRODUCT TEAM
B U I L D B E T T E R S O F T WA R E
DEV TEAM
!
H E L P C U S T O M E R S H E L P T H E M S E LV E S
C E N T R A L I Z E Y O U R I N F O R M AT I O N

21. Best practices, baked-in
Bundled Blueprint

22. Define, discuss, and track requirements

24. 1 in 2
of you use JIRA with Confluence

25. From Confluence to JIRA...

26. seamlessly

28. Complete traceability...

29. Complete traceability...

30. ...everywhere

31. Communicate to stakeholders

32. Reflect and improve

33. C
O
M
IN
G
IN
C
O
N
JIRA Integration
F
LU
E

S E A M L E S S I N T E G R AT I O N

C O M P L E T E T R AC E A B I L I T Y
N

B E S T P R AC T I C E S
C
E
5
.4
C O M M U N I C AT E A N D I M P R OV E

34. PRODUCT TEAM
B U I L D B E T T E R S O F T WA R E
DEV TEAM
!
H E L P C U S T O M E R S H E L P T H E M S E LV E S
C E N T R A L I Z E Y O U R I N F O R M AT I O N

35. E N T I R E C O M PA N Y
PRODUCT TEAM
B U I L D B E T T E R S O F T WA R E
DEV TEAM
!
H E L P C U S T O M E R S H E L P T H E M S E LV E S
C E N T R A L I Z E Y O U R I N F O R M AT I O N

36. Simple set-up

37. Instant structure

38. Bundled best practices

39. Standardize contributions

40. How-to articles

41. Smart recommendations

42. Find solutions

43. Browse topics

44. Connect to JIRA Service Desk

45. Deflect requests

46. Help yourself

47. A
V
A
IL
A
B
LE
IN
C
Knowledge Base
O
N
F
LU
E
N
C
E
5
S I M P L E S E T- U P
.3

B E S T P R AC T I C E S

STRUCTURED AND SEARCHABLE

S E R V I C E D E S K R E A DY

48. E N T I R E C O M PA N Y
PRODUCT TEAM
B U I L D B E T T E R S O F T WA R E
DEV TEAM
!
H E L P C U S T O M E R S H E L P T H E M S E LV E S
C E N T R A L I Z E Y O U R I N F O R M AT I O N

49. E N T I R E C O M PA N Y
PRODUCT TEAM
B U I L D B E T T E R S O F T WA R E
DEV TEAM
!
H E L P C U S T O M E R S H E L P T H E M S E LV E S
C E N T R A L I Z E Y O U R I N F O R M AT I O N

50. MEETING NOTES
DOCUMENTS
FILE LISTS
DECISIONS
SHARED LINKS

52. Most meetings suck.

53. Ryan, Manager

54. Run effective meetings
Bundled Blueprint

55. Instant structure

56. Notify attendes
@mention attendees

57. Outline an agenda

58. Take notes

59. Take notes
Keep everyone up-to-date

60. Assign tasks

61. Assign tasks
Ensure actions items get done

62. A
V
A
IL
A
B
LE
IN
C
Meeting Notes
O
N
F
LU
E
C
E
5
.1
N OT I F I E D AT T E N D E E S


N

C L E A R AG E N DA
C O N T E X T UA L N OT E S
F O L LOW- U P TA S K S

63. Finding files can be hard.

64. Cassie, Designer

65. Store and share files
Bundled Blueprint

66. Quick to create

67. Just drag....

68. ...and drop

69. Share once

70. Pull, not push

71. Instant previews

72. Automatic versioning

73. A
V
A
IL
A
B
LE
IN
C
File Lists
O
N
F
LU
C
E
5
.1
AU TO M AT I C V E R S I O N I N G

N

I N S TA N T P R E V I E W S
E

EASY SHARING
A LWAYS AC C E S S I B L E

74. Decisions don’t require handshakes.

75. Cassie, Designer

76. Make decisions, meeting-free
Bundled Blueprint

77. Define who, what, and when

78. Pull everyone into one place

79. Add extra context

80. Add extra context

81. Add extra context

82. Reach consensus

83. Record decisions

84. Find past decisions

85. Reference forever

86. A
V
A
IL
A
B
LE
IN
C
Decisions
O
N
F
LU

R E AC H C O N S E N S U S

R E C O R D A N D N OT I F Y
E

B R I N G S TA K E H O L D E R S TO G E T H E R
N
C
E
5
.2
REFERENCE FOREVER

90. Easy to get started

91. Bring your team together

92. Make it yours

93. Make it yours

94. Make it yours

95. Start collaborating

96. GET MORE FROM CONFLUENCE
B E T T E R WAY S T O C O L L A B O R AT E

99. 1

101. 7
new apps

102. OnDemand
Download

103. SERVER

104. The best of HipChat
SETUP IN MINUTES
5 0 + I N T E G R AT I O N S
ALL 7 APPS

105. With enterprise controls
SECURITY
D ATA C O N T R O L
U S E R M A N AG E M E N T

106. A
V
A
IL
A
B
LE
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A
R
LY
2
0
14
SERVER
Beta sign up - hipchat.com/server

107. 1,000,000,000
messages sent

121. A
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A
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A
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LY
2
0
14
VIDEO
Beta sign up - hipchat.com/video

122. 2

133. Extract tribal knowledge
Retain knowledge
Identify experts

134. Extract tribal knowledge
Retain knowledge
Map organisational knowledge

135. Typical Questions Asked
I ’ m m o v i n g , w h i c h I S P s h o u l d I g o w i t h?
W h a t d o e s B u i l d E n g d o?
How do I get a standing desk?
I installed our custom icon font. Now what?
What questions can I answer at the All-Staff ?

138. Ask questions

139. agile methodologies.
ASK A QUESTION

140. Ask a question

146. Extract tribal knowledge
Retain knowledge
Identify experts

147. Extract tribal knowledge
Retain knowledge
Identify experts

151. ANSWERS
QUESTIONS

152. Q U I C K N AV I G AT I O N

153. Q U E ST I O N S M AC R O S

154. S E A R C H R E S U LT S

156. Extract tribal knowledge
Retain knowledge
Identify experts

157. Extract tribal knowledge
Retain knowledge
Identify experts

161. build-engineering
poker
events
agile
legal
pr

162. Agile development
26!
questions
Agile is a software development methodology based on iterative and incremental development, where
requirements and solutions evolve through collaboration between self-organizing, cross-functional teams.
Many teams within Atlassian use it - see Agile Atlassian page or speak to @Alana Grant, Scrum Master!
TOPIC EXPERTS
16 questions this month * 5 questions this week * 2 unanswered

163. events
agile
Find an expert by name or topic
build-engineering
poker
events
agile
events
EXPERTISE PROFILE
JIRA
social
other
agile
legal
pr

164. Extract tribal knowledge
Retain knowledge
Identify experts

165. Typical Questions Asked
I ’ m m o v i n g , w h i c h I S P s h o u l d I g o w i t h?
W h a t d o e s B u i l d E n g d o?
How do I get a standing desk?
I installed our custom icon font. Now what?
What questions can I answer at the All-Staff ?

166. Inside Atlassian

167. A
V
A
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A
B
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A
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LY
2
0
14
Beta - atlassian.com/questions

168. Caption
Thank you!