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H O S T I N G U n i f i e d C l o u d
Webinar: A Unified Cloud is Key to Business
Transformation
Sean Bruton
VP Product, HOSTING
@seanbruton
/in/sbruton
HOSTING Unified Cloud
C O M P U T E / S TO R A G E
P L AT F O R M S E RV I C E S
U n i f i e d
M o n i t o r i n g
U n i f...
A Unified Cloud is
Key to Business
Transformation
James Staten
Chief Strategist, Cloud+Enterprise
@Staten7
Pace has changed based on
digital disruption and customer
ability to switch
Technology
People
Process
Customer demands dri...
Customer
satisfaction is
key to business
success.
Drives:
• Loyalty
• Revenues
• Profits
Source: Forrester, Q1 2015 “Winning The
Customer Experience Game” Watermark
Consulting
Satisfaction
correlates
tightly to
...
Ford
What do all these companies have in common?Leaders in customer sat – and doing it with Azure
To deliver greater customer
engagement
Smarter products and services
• Deliver a mobile experience
• IoT-enable your produ...
“We can create a one-to-one
relationship with fans around the
planet with the Microsoft
solution, connecting this huge
com...
Journey to the Intelligent Cloud
DIFFERENTIATION
AGILITY
COST
SaaS Solutions
Higher-level services
Cloud Infrastructure
The Intelligent Cloud
Microsoft Enterprise Mobility SuiteENTERPRISE MOBILITY
SAAS SOLUTIONS
Microsoft
Dynamics
Azure + Azu...
Azure
Public
Cloud
Any language Any dev tool
• Physical infrastructure (facilities; physical
compute, storage & networks)
• Abstracted services (SaaS apps, hosted
fram...
How do I
get there?
Rightsource your portfolio
1 2 3
1
Lowest business impact/highest value/quickest win
• App operations (storage, dev/test, DR)
• Migrate systems of engageme...
1 Lowest business impact/highest value/quickest win
App operations (storage, dev/test, DR)
4 Leave 80 percent of existing ...
1 Lowest business impact/highest value/quickest win
App operations (storage, dev/test, DR)
4 Move existing custom apps to ...
Thank you
James Staten
Chief Strategist, Cloud+Enterprise
@Staten7; jstaten@Microsoft.com
Finding Success with Managed Services in the Azure Environment
Finding Success with Managed Services in the Azure Environment
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Finding Success with Managed Services in the Azure Environment

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Join Microsoft Chief Strategist James Staten and HOSTING VP of Product Sean Bruton for this eye-opening exploration into – and discussion about – the successful union of Azure with managed services to optimize your cloud (and business) performance.

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Finding Success with Managed Services in the Azure Environment

  1. 1. H O S T I N G U n i f i e d C l o u d Webinar: A Unified Cloud is Key to Business Transformation
  2. 2. Sean Bruton VP Product, HOSTING @seanbruton /in/sbruton
  3. 3. HOSTING Unified Cloud C O M P U T E / S TO R A G E P L AT F O R M S E RV I C E S U n i f i e d M o n i t o r i n g U n i f i e d S e c u r i t y U n i f i e d B a c k u p U n i f i e d B i l l i n g U n i f i e d S u p p o r t
  4. 4. A Unified Cloud is Key to Business Transformation James Staten Chief Strategist, Cloud+Enterprise @Staten7
  5. 5. Pace has changed based on digital disruption and customer ability to switch Technology People Process Customer demands drive business evolution Customers are demanding smarter products, more intelligent support, and higher levels of personalization Key measure of success: Customer Satisfaction
  6. 6. Customer satisfaction is key to business success. Drives: • Loyalty • Revenues • Profits
  7. 7. Source: Forrester, Q1 2015 “Winning The Customer Experience Game” Watermark Consulting Satisfaction correlates tightly to company performance 80% 70% 60% 50% 40% 30% 20% 10% 0% -10% CXi leaders 77.7% S&P 500 Index 51.5% CXi laggards -2.5% Customer experience leaders outperform the market (2007–2013)
  8. 8. Ford What do all these companies have in common?Leaders in customer sat – and doing it with Azure
  9. 9. To deliver greater customer engagement Smarter products and services • Deliver a mobile experience • IoT-enable your products More intelligent touch points • Create and iterate better customer experiences • Use data to inform faster and better business decisions and product and experience iterations Both require • Software + Analytics
  10. 10. “We can create a one-to-one relationship with fans around the planet with the Microsoft solution, connecting this huge community of people and making the experience of being a supporter of Real Madrid much better.” — José Ángel Sánchez CEO, Real Madrid • Capture detailed information about millions of fans • More targeted, customized marketing initiatives • Engage with fans in new ways
  11. 11. Journey to the Intelligent Cloud DIFFERENTIATION AGILITY COST SaaS Solutions Higher-level services Cloud Infrastructure
  12. 12. The Intelligent Cloud Microsoft Enterprise Mobility SuiteENTERPRISE MOBILITY SAAS SOLUTIONS Microsoft Dynamics Azure + Azure Stack | System Center + Operations Management SuiteCLOUD INFRASTRUCTURE Visual Studio Family + Azure App ServiceDEVELOPER + APP PLATFORM SQL Server + Cortana Analytics SuiteDATA + ANALYTICS Azure IoT SuiteINTERNET OF THINGS
  13. 13. Azure Public Cloud Any language Any dev tool
  14. 14. • Physical infrastructure (facilities; physical compute, storage & networks) • Abstracted services (SaaS apps, hosted frameworks, customization & automation, configurable security • Physical and virtual infrastructure security and availability • Certifications and administrative procedures • Standard monitoring and element management High satisfaction with cloud comes through Completing The Cloud Handshake • Hybridization of cloud and non-cloud resources • Your use of the cloud services, app configuration • Any technology supplements added (WAF, SSO, BCDR, app security, WAN, etc.) • Customization & governance (who has authority to make changes) • Lifecycle management (upgrades, process change, integrations, ALM) • Customer experience (monitoring, management, A/B testing) • Business process monitoring, end-user performance • Dependency mapping and tracking • Portfolio management Cloud Vendor Responsibility Customer ResponsibilityYou + HOSTING – Unified Experience
  15. 15. How do I get there?
  16. 16. Rightsource your portfolio 1 2 3
  17. 17. 1 Lowest business impact/highest value/quickest win • App operations (storage, dev/test, DR) • Migrate systems of engagement, elastic & transient apps 4 Leave 80 percent of existing custom apps alone, retire/archive apps to VMs, MOVE SMALL and high burst workloads 3 Default NEW app dev on cloud in the 80 percent category (not highly integrated, sensitive) 2 Get out of running packaged apps – go to SaaS Microsoft (O365, CRM, VS Online, etc.), MSPs 50% App operations 15% Packaged apps 1 2 3 What do I move first? How do I continue to leverage what I have? How do I move forward?
  18. 18. 1 Lowest business impact/highest value/quickest win App operations (storage, dev/test, DR) 4 Leave 80 percent of existing custom apps alone, retire/archive apps to VMs, MOVE SMALL and high burst workloads 3 Default NEW app dev to the cloud (save highly integrated, sensitive workloads for later) 2 Get out of running packaged apps – go to SaaS/push your ISVs, including Microsoft (O365, CRM, VS Online, etc.) 10% New business apps 1 2 3 What do I move first? How do I continue to leverage what I have? How do I move forward? 50% App operations Cloud-ready Apps 15% Packaged apps
  19. 19. 1 Lowest business impact/highest value/quickest win App operations (storage, dev/test, DR) 4 Move existing custom apps to HOSTING But make these apps consumable services from the cloud: API accessible, integratable 3 Default NEW app dev on cloud in the 80 percent category (not highly integrated, sensitive) 2 Get out of running packaged apps – go to SaaS/push your ISVs, including Microsoft (O365, CRM, VS Online, etc.) 25% Custom apps 10% New business apps 1 2 3 What do I move first? How do I continue to leverage what I have? How do I move forward? 50% App operations Cloud-ready Apps 15% Packaged apps
  20. 20. Thank you James Staten Chief Strategist, Cloud+Enterprise @Staten7; jstaten@Microsoft.com

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