Expert Panel Discusses: SharePoint Survey Fall 2011

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  • Over 2000 people have participated in this survey to date
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • Poll the audience, using a raising of hands, and input the live count into the slide using hand drawn numerals.
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • Global 360 is a leader in Process and Document Management. In Gartner and Forrester terms,we fall in to the Business Process Management (BPM) space. In business terms, we work withour customers to transform manually intensive, paper-based business processes, eliminatinginefficiency and improving productivity. We are business, not technology focused whichmeans that we work to understand how people do work first and talk technology later.This presentation is intended to help our partners better understand and position Global 360 to their customers. It is not intended to be presented to the end customer, but more as a training and education tool to better understand Global 360, BPM in general and how we can build a business case for business process improvement. The presentation is broken in to five areas:Who is Global 360? This section covers the basics of Global 360 as a Process and Document Management provider, our focus on improving document and people-intensive processes, and how we uniquely address both structured and unstructured processes.  It also provides several examples of processes, across industries, where Global 360 has proven success. What are our credentials in the BPM Market?  This section outlines our “high and right” position in the BPM analyst quadrants, our deep and broad relationship with Microsoft and representation of our 2000 global customers. What is the difference between workflow and BPM?  Many times we find that people are familiar with the concept of workflow — simply the flow of a piece of work — but not sure of the differences between workflow and business process management.  This section explores aspects of BPM such as document capture, integration of information from multiple systems, task automation and end-to-end process visibility that work in conjunction with workflow as components of a full BPM suite. How do we approach our business process improvement efforts?  Global 360 has a unique “Persona-based” approach to BPM.  We emphasize how people use the tool vs. the tool itself.  This section covers how each stakeholder in the BPM project will interface with the Global 360 product and provides an overview of our solution. How does Global 360 help to build the business case for process improvement?  This section covers how we work with our clients to ensure that their BPM projects are a success.  Our viewPoint Assessment methodology is something that Global 360 — and/or our partners — deliver to rapidly build a business case as well as user application prototypes.  This ensures the buy-in of the “business” / executives as well as the end users and maps out our path to a successful project. How do you recognize a BPM opportunity?  This section covers who to talk to and what to listen for to recognize a BPM opportunity.
  • Expert Panel Discusses: SharePoint Survey Fall 2011

    1. 1. How are Business Using SharePoint?Panel discussion on survey results… Dave Coleman Susan Hanley SharePoint Consultant President MSFT SharePoint MVP Susan Hanley LLC SharePointEduTech Ltd. (UK) @susanhanley @DaveColeman146 Derek E. Weeks Sadalit Van Buren Sr. Director, Product Marketing Sr. Software Engineer OpenText Business Process Solutions MSFT Certified IT Professional @weekstweets BlueMetal Architects @sadalit BUSINESS PROCESS SOLUTIONS 1
    2. 2. Survey Results:How Are BusinessesUsing SharePoint?Survey – Fall 2011 BUSINESS PROCESS SOLUTIONS 2
    3. 3. This is our 3rd survey… August 2010 January 2011 Oct 2011 Download the previous semi- annual survey results at: http://bit.ly/SP_SurveyHistory BUSINESS PROCESS SOLUTIONS 3
    4. 4. 2100+ participants. Thank You. BUSINESS PROCESS SOLUTIONS 4
    5. 5. It’s Not the Stats that Count #SPSurvey BUSINESS PROCESS SOLUTIONS 5
    6. 6. Your primary role with SharePoint?Developer End User IT Pro SharePoint Other Analyst 18% 11% 37% 34% 10% BUSINESS PROCESS SOLUTIONS 6
    7. 7. Survey Demographics Industry Organization Size % Consumer PackagedLess than 100 19.8% Goods or Retail100 to 499 19.3% Software Utilities 4% Energy 2%500 to 999 10.1% Development 5% 11% Education1,000 to 4999 20.9% 6%5,000 to 9,999 8.7% Public Sector (state, local or Financial10,000 or greater 21.2% federal Services / government) Banking 15% 8% Healthcare Region 10% APAC 9% Manufacturing (discrete or IT Services / Insurance process) Consulting 6% EMEA 11% 22% 24% Americas 67% BUSINESS PROCESS SOLUTIONS 7
    8. 8. Next Question:First Question: Versions BUSINESS PROCESS SOLUTIONS 8
    9. 9. QuestionAre you currently using orconsidering using SharePointwithin your organization? BUSINESS PROCESS SOLUTIONS 9
    10. 10. What is primary platform? 81% 49% 43% 43% 43% Aug-10 Jan-11 Oct-11 8% SharePoint 2007 SharePoint 2010 BUSINESS PROCESS SOLUTIONS 10
    11. 11. SP2010 deploymentsoutpace SP2007. #SPSurvey BUSINESS PROCESS SOLUTIONS 11
    12. 12. Next Question: Capability BUSINESS PROCESS SOLUTIONS 12
    13. 13. QuestionHow are you currently using, orplan to use, your SharePointinvestment? BUSINESS PROCESS SOLUTIONS 13
    14. 14. Using or plan to use SharePoint for? Platform for custom applications 46% Business intelligence / dashboards 48% Social, community, collaboration 53% Business process management 54% Workflow 67% Portal, communication & web content 78% management Enterprise content management 61% Content repository only 31% 0% 20% 40% 60% 80% BUSINESS PROCESS SOLUTIONS 14
    15. 15. Next Question: Challenges BUSINESS PROCESS SOLUTIONS 15
    16. 16. QuestionWhat do you believe is the mostchallenging issue with yourSharePoint implementation? BUSINESS PROCESS SOLUTIONS 16
    17. 17. Most Challenging? Strategy 18% Adoption / Training 25% Governance 13%Integration / Customization 8% Dev Time 12% User Interface 9% 0% 5% 10% 15% 20% 25% BUSINESS PROCESS SOLUTIONS 17
    18. 18. #SPSurvey Why is end user adoption so challenging? BUSINESS PROCESS SOLUTIONS 18
    19. 19. #SPSurveyDo you need abusinessstrategy? BUSINESS PROCESS SOLUTIONS 19
    20. 20. Next Question: Training BUSINESS PROCESS SOLUTIONS 20
    21. 21. QuestionRate the end user satisfactionwith your SharePoint trainingprograms BUSINESS PROCESS SOLUTIONS 21
    22. 22. Training? 50% 45% 44% 40% 37% 35% 30% 25% 20% 15% 13% 10% 6% 5% 0% We dont have a training Not satisfied Content/Comfortable Very Satisfied program BUSINESS PROCESS SOLUTIONS 22
    23. 23. “We don’t have a44% training program.” #SPSurvey BUSINESS PROCESS SOLUTIONS 23
    24. 24. Next Question:User Experience BUSINESS PROCESS SOLUTIONS 24
    25. 25. QuestionWhich statement best representsyour opinion of the SharePointuser application experience? BUSINESS PROCESS SOLUTIONS 25
    26. 26. The user application experience? Inadequate - no time/resources to Not Important improve 1% 5% Great - no improvement Inadequate/Need needed 3rd Party 15% 16% Somewhat Adequate - Requires In-house design 63% BUSINESS PROCESS SOLUTIONS 26
    27. 27. #SPSurvey Great User 15% Experience Somewhat Adequate63% User Experience BUSINESS PROCESS SOLUTIONS 27
    28. 28. Next Question: Applications BUSINESS PROCESS SOLUTIONS 28
    29. 29. QuestionWhich of the following types ofadd-on package or system are youusing / planning to use with yourSharePoint implementation? BUSINESS PROCESS SOLUTIONS 29
    30. 30. Add-on apps for SharePoint?Top 6 answers… Workflow/BPM 43% Search/Analytics 30% Back-up support 30% Data migration tools 26% Security and rights management 24% Archiving (long-term retention of… 18% 0% 10% 20% 30% 40% 50% BUSINESS PROCESS SOLUTIONS 30
    31. 31. #1 Workflow / BPM #T2 Search / Analytics #T2 Backup Support Move Find Save it. it. it. #SPSurvey BUSINESS PROCESS SOLUTIONS 31
    32. 32. Next Question: Cloud BUSINESS PROCESS SOLUTIONS 32
    33. 33. QuestionDo you have any plans thatinclude SharePoint in thecloud? BUSINESS PROCESS SOLUTIONS 33
    34. 34. SharePoint in the Cloud 70% 65% 60% 50% 40% 30% 20% 15% 10% 7% 8% 5% 4% 0% No Plans Considering Already using Considering Already using Considering Office365 with Office365 with hosted hosted other Cloud SharePoint SharePoint SharePoint SharePoint solutions offering offering BUSINESS PROCESS SOLUTIONS 34
    35. 35. #SPSurvey35%Considering or usingOffice 365 or hostedSharePoint BUSINESS PROCESS SOLUTIONS 35
    36. 36. QuestionOf the documents stored andmanaged within your SharePointrepository, what percentage areused or accessed as part of abroader mission-critical businessprocess? BUSINESS PROCESS SOLUTIONS 37
    37. 37. Mission-Critical Documents in SharePoint? Aug-10 Jan-11 Sept-11 None = 11% 8% 14% 1-25% = 38% 33% 42% 25-50% = 24% 27% 22% 50-75% = 18% 23% 14% 75-100% = 9% 10% 9% BUSINESS PROCESS SOLUTIONS 38
    38. 38. 23% say over halfthe documents in SharePoint are mission critical#SPSurvey BUSINESS PROCESS SOLUTIONS 39
    39. 39. Strategic value of SharePoint content Need for SharePoint business strategy?#spc11 BUSINESS PROCESS SOLUTIONS 40
    40. 40. Next Question: Data Access BUSINESS PROCESS SOLUTIONS 41
    41. 41. QuestionHow do you expose legacy orother application data to yourSharePoint users? BUSINESS PROCESS SOLUTIONS 42
    42. 42. Exposing legacy or other applic data? Access data through a separate native legacy/application interface 18% SharePoint Data is integrated into a different system and pulled by users from that system 9% Some legacy data is accessed through SharePoint 34% Access all legacy and new data through a single, integrated user interface within… 7% External data is currently not available 28% Other 3% 0% 5% 10% 15% 20% 25% 30% 35% BUSINESS PROCESS SOLUTIONS 43
    43. 43. Access to all or somelegacy data throughSharePoint35% #SPSurvey BUSINESS PROCESS SOLUTIONS 44
    44. 44. Next Question:Most Beneficial BUSINESS PROCESS SOLUTIONS 45
    45. 45. QuestionWhich capability withinSharePoint 2010 do you believehas been / will be the mostbeneficial? BUSINESS PROCESS SOLUTIONS 46
    46. 46. Most beneficial capability? Better support for standards 5% Enhanced scalability and storage 7%Improved content search and navigation across site collection boundaries 20% Improved business to IT collaboration with 9% SharePoint Designer 2010 and Visual Studio 2010 Improved workflow design and deployment 17% Simplify line-of-business application or proprietary 12% system integration New and improved application development experience 17% Enhanced social computing tools 13% 0.0% 10.0% 20.0% 30.0% BUSINESS PROCESS SOLUTIONS 47
    47. 47. #1 Content Search #T2 Workflow Design #T2 App Development Find Move Create it. it. it. #SPSurvey BUSINESS PROCESS SOLUTIONS 48
    48. 48. Next Question:Process Maturity BUSINESS PROCESS SOLUTIONS 49
    49. 49. QuestionDescribe the level of businessprocess maturity within yourSharePoint environment. BUSINESS PROCESS SOLUTIONS 50
    50. 50. Business Process Maturity? 45% 42% 40% 37% 35% 30% 25% 20% 15% 12% 10% 5% 5% 5% 0% Initial Managed Defined Predictable Optimizing BUSINESS PROCESS SOLUTIONS 51
    51. 51. Departmental“No Code” Workflows 37% #SPSurvey BUSINESS PROCESS SOLUTIONS 52
    52. 52. Learn more about our esteemed panel… http://www.bluemetal.com/ http://web.sharepointedutech.com/ http://www.susanhanley.com/ @sadalit @DaveColeman146 @susanhanley BUSINESS PROCESS SOLUTIONS 56
    53. 53. Learn more about BPM / Workflow forSharePoint here…. http://bit.ly/SP_Banking http://bit.ly/SP_Weapon http://bit.ly/SP_LoanProcess BUSINESS PROCESS SOLUTIONS 57
    54. 54. #1 BPM / Workflow Solution for MicrosoftRecognized BPM Market Leader 3100 Customers Globally BUSINESS PROCESS SOLUTIONS 58
    55. 55. Slides Available on SlideShare Now! http://slidesha.re/SP2011survey BUSINESS PROCESS SOLUTIONS 59
    56. 56. Thank You BUSINESS PROCESS SOLUTIONS 60

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