Share Point Survey Results Fall 2011

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  • Over 2000 people have participated in this survey to date
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • Poll the audience, using a raising of hands, and input the live count into the slide using hand drawn numerals.
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • State the Question: Introduce the question and have people look at their answer on the survey.
  • Global 360 is a leader in Process and Document Management. In Gartner and Forrester terms,we fall in to the Business Process Management (BPM) space. In business terms, we work withour customers to transform manually intensive, paper-based business processes, eliminatinginefficiency and improving productivity. We are business, not technology focused whichmeans that we work to understand how people do work first and talk technology later.This presentation is intended to help our partners better understand and position Global 360 to their customers. It is not intended to be presented to the end customer, but more as a training and education tool to better understand Global 360, BPM in general and how we can build a business case for business process improvement. The presentation is broken in to five areas:Who is Global 360? This section covers the basics of Global 360 as a Process and Document Management provider, our focus on improving document and people-intensive processes, and how we uniquely address both structured and unstructured processes.  It also provides several examples of processes, across industries, where Global 360 has proven success. What are our credentials in the BPM Market?  This section outlines our “high and right” position in the BPM analyst quadrants, our deep and broad relationship with Microsoft and representation of our 2000 global customers. What is the difference between workflow and BPM?  Many times we find that people are familiar with the concept of workflow — simply the flow of a piece of work — but not sure of the differences between workflow and business process management.  This section explores aspects of BPM such as document capture, integration of information from multiple systems, task automation and end-to-end process visibility that work in conjunction with workflow as components of a full BPM suite. How do we approach our business process improvement efforts?  Global 360 has a unique “Persona-based” approach to BPM.  We emphasize how people use the tool vs. the tool itself.  This section covers how each stakeholder in the BPM project will interface with the Global 360 product and provides an overview of our solution. How does Global 360 help to build the business case for process improvement?  This section covers how we work with our clients to ensure that their BPM projects are a success.  Our viewPoint Assessment methodology is something that Global 360 — and/or our partners — deliver to rapidly build a business case as well as user application prototypes.  This ensures the buy-in of the “business” / executives as well as the end users and maps out our path to a successful project. How do you recognize a BPM opportunity?  This section covers who to talk to and what to listen for to recognize a BPM opportunity.
  • Share Point Survey Results Fall 2011

    1. 1. Survey Results:How Are BusinessesUsing SharePoint?Survey – Fall 2011 BUSINESS PROCESS MANAGEMENT
    2. 2. This is our 3rd survey… August 2010 January 2011 Sept 2011 Download the previous semi- annual survey results at: http://bit.ly/SP_SurveyHistory BUSINESS PROCESS MANAGEMENT
    3. 3. 2100+ participants. Thank You. BUSINESS PROCESS MANAGEMENT
    4. 4. It’s Not the Stats that Count #SPSurvey BUSINESS PROCESS MANAGEMENT
    5. 5. Your primary role with SharePoint? Developer End User IT Pro SharePoint Other Analyst 18% 11% 37% 34% 10% BUSINESS PROCESS MANAGEMENT
    6. 6. Survey Demographics Industry Consumer Organization Size % PackagedLess than 100 19.8% Goods or Software Retail100 to 499 19.3% Utilities Developme 4% Energy 2%500 to 999 10.1% nt 5% 11%1,000 to 4999 20.9% Public Education Sector 6%5,000 to 9,999 8.7% (state, local or federal Financial10,000 or greater 21.2% government Services / ) Banking 8% 15% Healthcare 10% Region Manufacturi APAC IT Services ng (discrete Insurance 9% / Consulting or process) 6% 22% 11%EMEA 24% Americas 67% BUSINESS PROCESS MANAGEMENT
    7. 7. Next Question:First Question: Versions BUSINESS PROCESS MANAGEMENT
    8. 8. QuestionAre you currently using orconsidering using SharePointwithin your organization? BUSINESS PROCESS MANAGEMENT
    9. 9. What is primary platform? 81% 49% 43% 43% 43% Aug-11 Jan-11 Sep-11 8% SharePoint 2007 SharePoint 2010 BUSINESS PROCESS MANAGEMENT
    10. 10. SP2010 deploymentsoutpace SP2007. #SPSurvey BUSINESS PROCESS MANAGEMENT
    11. 11. Next Question: Capability BUSINESS PROCESS MANAGEMENT
    12. 12. QuestionHow are you currently using, orplan to use, your SharePointinvestment? BUSINESS PROCESS MANAGEMENT
    13. 13. Using or plan to use SharePoint for? Platform for custom applications 46% Business intelligence / dashboards 48% Social, community, collaboration 53% Business process management 54% Workflow 67% Portal, communication & web content 78% management Enterprise content management 61% Content repository only 31% 0% 20% 40% 60% 80% BUSINESS PROCESS MANAGEMENT
    14. 14. Next Question: Challenges BUSINESS PROCESS MANAGEMENT
    15. 15. QuestionWhat do you believe is the mostchallenging issue with yourSharePoint implementation? BUSINESS PROCESS MANAGEMENT
    16. 16. Most Challenging? Strategy 18% Adoption / Training 25% Governance 13%Integration / Customization 8% Dev Time 12% User Interface 9% 0% 5% 10% 15% 20% 25% BUSINESS PROCESS MANAGEMENT
    17. 17. #SPSurvey Why is end user adoption so challenging? BUSINESS PROCESS MANAGEMENT
    18. 18. #SPSurveyDo you need abusinessstrategy? BUSINESS PROCESS MANAGEMENT
    19. 19. Next Question: Training BUSINESS PROCESS MANAGEMENT
    20. 20. QuestionRate the end user satisfactionwith your SharePoint trainingprograms BUSINESS PROCESS MANAGEMENT
    21. 21. Training? 50% 45% 44% 40% 37% 35% 30% 25% 20% 15% 13% 10% 6% 5% 0% We dont have a training Not satisfied Content/Comfortable Very Satisfied program BUSINESS PROCESS MANAGEMENT
    22. 22. “We don’t have a44% training program.” #SPSurvey BUSINESS PROCESS MANAGEMENT
    23. 23. Next Question:User Experience BUSINESS PROCESS MANAGEMENT
    24. 24. QuestionWhich statement best representsyour opinion of the SharePointuser application experience? BUSINESS PROCESS MANAGEMENT
    25. 25. The user application experience? Inadequate - no time/resources to Not Important improve 1% 5% Great - no improvement Inadequate/Need needed 3rd Party 15% 16% Somewhat Adequate - Requires In-house design 63% BUSINESS PROCESS MANAGEMENT
    26. 26. #SPSurvey Great User 15% Experience Somewhat Adequate63% User Experience BUSINESS PROCESS MANAGEMENT
    27. 27. Next Question: Applications BUSINESS PROCESS MANAGEMENT
    28. 28. QuestionWhich of the following types ofadd-on package or system are youusing / planning to use with yourSharePoint implementation? BUSINESS PROCESS MANAGEMENT
    29. 29. Add-on apps for SharePoint?Top 6 answers… Workflow/BPM 43% Search/Analytics 30% Back-up support 30% Data migration tools 26% Security and rights management 24% Archiving (long-term retention of… 18% 0% 10% 20% 30% 40% 50% BUSINESS PROCESS MANAGEMENT
    30. 30. #1 Workflow / BPM #T2 Search / Analytics #T2 Backup Support Move Find Save it. it. it. #SPSurvey BUSINESS PROCESS MANAGEMENT
    31. 31. Next Question: Cloud BUSINESS PROCESS MANAGEMENT
    32. 32. QuestionDo you have any plans thatinclude SharePoint in thecloud? BUSINESS PROCESS MANAGEMENT
    33. 33. SharePoint in the Cloud 70% 65% 60% 50% 40% 30% 20% 15% 10% 7% 8% 5% 4% 0% No Plans Considering Already using Considering Already using Considering Office365 with Office365 with hosted hosted other Cloud SharePoint SharePoint SharePoint SharePoint solutions offering offering BUSINESS PROCESS MANAGEMENT
    34. 34. #SPSurvey35%Considering or usingOffice 365 or hostedSharePoint BUSINESS PROCESS MANAGEMENT
    35. 35. QuestionOf the documents stored andmanaged within your SharePointrepository, what percentage areused or accessed as part of abroader mission-critical businessprocess? BUSINESS PROCESS MANAGEMENT
    36. 36. Mission-Critical Documents in SharePoint? Aug-10 Jan-11 Sept-11 None = 11% 8% 14% 1-25% = 38% 33% 42% 25-50% = 24% 27% 22% 50-75% = 18% 23% 14% 75-100% = 9% 10% 9% BUSINESS PROCESS MANAGEMENT
    37. 37. 23% say over halfthe documents in SharePoint are mission critical#SPSurvey BUSINESS PROCESS MANAGEMENT
    38. 38. Strategic value of SharePoint content Need for SharePoint business strategy?#spc11 BUSINESS PROCESS MANAGEMENT
    39. 39. Next Question: Data Access BUSINESS PROCESS MANAGEMENT
    40. 40. QuestionHow do you expose legacy orother application data to yourSharePoint users? BUSINESS PROCESS MANAGEMENT
    41. 41. Exposing legacy or other applic data? Access data through a separate native legacy/application interface 18% SharePoint Data is integrated into a different system and pulled by users from that system 9% Some legacy data is accessed through SharePoint 34% Access all legacy and new data through a single, integrated user interface within… 7% External data is currently not available 28% Other 3% 0% 5% 10% 15% 20% 25% 30% 35% BUSINESS PROCESS MANAGEMENT
    42. 42. Access to all or somelegacy data throughSharePoint35% #SPSurvey BUSINESS PROCESS MANAGEMENT
    43. 43. Next Question:Most Beneficial BUSINESS PROCESS MANAGEMENT
    44. 44. QuestionWhich capability withinSharePoint 2010 do you believehas been / will be the mostbeneficial? BUSINESS PROCESS MANAGEMENT
    45. 45. Most beneficial capability? Better support for standards 5% Enhanced scalability and storage 7%Improved content search and navigation across site collection boundaries 20% Improved business to IT collaboration with 9% SharePoint Designer 2010 and Visual Studio 2010 Improved workflow design and deployment 17% Simplify line-of-business application or proprietary 12% system integration New and improved application development experience 17% Enhanced social computing tools 13% 0.0% 10.0% 20.0% 30.0% BUSINESS PROCESS MANAGEMENT
    46. 46. #1 Content Search #T2 Workflow Design #T2 App Development Find Move Create it. it. it. #SPSurvey BUSINESS PROCESS MANAGEMENT
    47. 47. Next Question:Process Maturity BUSINESS PROCESS MANAGEMENT
    48. 48. QuestionDescribe the level of businessprocess maturity within yourSharePoint environment. BUSINESS PROCESS MANAGEMENT
    49. 49. Business Process Maturity? 45% 42% 40% 37% 35% 30% 25% 20% 15% 12% 10% 5% 5% 5% 0% Initial Managed Defined Predictable Optimizing BUSINESS PROCESS MANAGEMENT
    50. 50. Departmental“No Code” Workflows 37% #SPSurvey BUSINESS PROCESS MANAGEMENT
    51. 51. Next Question: Breadth BUSINESS PROCESS MANAGEMENT
    52. 52. QuestionHow widespread is the deploymentand usage of SharePoint withinyour organization? BUSINESS PROCESS MANAGEMENT
    53. 53. How widespread? 70% 60% 58% 50% 40% 30% 20% 20% 12% 10% 8% 3% 0% Team or single Limited/departmental Several departments Regional Enterprise-wide SharePoint project use (1 to 3) (4 or more) site BUSINESS PROCESS MANAGEMENT
    54. 54. Learn more about BPM / Workflow forSharePoint here…. http://bit.ly/SP_Banking http://bit.ly/SP_Weapon http://bit.ly/SP_LoanProcess BUSINESS PROCESS MANAGEMENT
    55. 55. #1 BPM / Workflow Solution for MicrosoftRecognized BPM Market Leader 3400 Customers Globally BUSINESS PROCESS MANAGEMENT
    56. 56. Delivering dynamic process &case-based applications designedto drive innovation, business agilityand customer satisfaction. Copyright ©2011 Open Text Corporation. All rights reserved.

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